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<pre>Array ( [var] => cut_url ) </pre> Resume for Mary Lou H. for Manager / Supervisor / Team Leader / Business & Management Services in Medicine Hat, Canada. Search More Resumes for Manager / Supervisor / Team Leader on #229322LYC

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Resume for Mary Lou H. for Manager / Supervisor / Team Leader / Business & Management Services in Medicine Hat, Canada

Occupation: Manager / Supervisor / Team Leader Industry: Business & Management Services
Country: Canada City: Medicine Hat
State: Alberta ZIP: T1C 1E3

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Mary Lou H. 

Hatcher Court NE

Medicine Hat, Alberta





High School – Senator Gershaw High, Bow Island

Hollingshead Business College – Calgary computer technology

Several Management Courses TELUS Banff School of Management

MBA – Athabasca University completed YR

Human Resource courses – Taken on labour issues, union collective agreements, performance measurements, building a team, policy programs.

First Aid Training – Recertified  


  • Problem solved, and worked with various team decision committees, involving Culture
  • Changes, closure of offices, and negotiations. TELUS, through various Businesses – via

    Better Business Bureau, and the Chamber of Commerce 

  • Recruited and hired new staff as well developed training packages at TELUS in various departments. Phone Centre, Business Office, Operator Services, the Chamber of Commerce Medicine Hat, ATB Financial at a new branch.
  • Mentored and guided employees to be the best they can be, established training programs involving Open Book Management, and . Strengths, at TELUS, Chamber of Commerce and ATB Financial.
  • Conducted and established performance reviews for management and front line staff at TELUS, Chamber of Commerce and ATB Financial.
  • Maintain upgraded courses on labour laws, employment standards, and Human Resource Management.
  • Communicated verbally and in writing to various stakeholders at TELUS, Chamber of Commerce and ATB Financial in delivering HR advice, and supporting corporate information that aligns with business needs and goals.
  • Been involved in strategic planning, developing operating plans, policies and procedures for TELUS, Chamber of Commerce and ATB Financial.
  • Represented TELUS and the Chamber of Commerce on mediation issues, arbitration cases, and negotiating contracts with unions. 


    PRESENT – Personal Banking Manager ATB Financial – Northlands Medicine Hat

    LENGTH . years

    HR DUTIES – Hired new staff for new bank services that opened March .

  • Lead and coached staff of the new branch in developing a team perception of support, partnership and positive atmosphere.
  •   Trained staff on Cultural Change and what it means to them and their individual roles.
  • Established a . strengths training package for staff to understand their strengths in their roles.
  • Managed day to day operations, included HR issues, hire new employees, developed compliance processes.  
  • Managed counselling, problem solving, with respect, compassion, and good judgement.
  • I am very organized and use good time management skills. 
  • Marketed services/products to grow business, building partnerships with other business divisions.
  • Hiring processes, orientation packages, training development for individual profiles were established.
  • RESPONSIBILITIES – Opening of new branch contractor issues, hiring, digesting corporate desires, facilities set up, communication to public and staff, gain new business, market the community, train and coach associates on improving their strengths and increasing sales

  • Coach and built a winning team, leading by example. investment sales, RRSP’s, deposits
  • Built and balanced growth with compliance and risk.
  • Flexible and provoke new thinking, collaborating different divisions working as a team.


    years       Medicine Hat and District Chamber of Commerce – President/CEO  

    Human Resources – responsible for Chamber of Commerce and Tourism for district: 

  • Hired and established a team of great communicators, service providers, and sales, for the Chamber of Commerce and Tourism Medicine Hat.
  • Trained the above teams on taking ownership for what they are responsible for, working more efficiently, and cost effective. Team building, Open book management, . Strengths
  • Represented various business members through the Chamber at negotiations for Union issues and contract renegotiations, mediations, and arbitrations.
  • Communicated to various business groups, levels of government through the municipality, provincial and federal governments, as presentations and guest speaker.
  • Partnered with various stakeholders at the Chamber, City of Medicine Hat, Business groups, and Community support groups, in improving our City for the betterment of all.


  • Managed day to day operations, increased membership sales to highest ever been.
  • Coordinated and hosted business people to a trip to China & , and was spokesperson at government sessions discussing business trade issues.  Canadian delegate on promoting China in doing business in Canada. Toured schools in China being spokesperson on education and job opportunities in Alberta.
  • Lead staff of Chamber/Tourism
  • Marketed membership growthhighest it had ever been
  • Spoke person to membership, staff, board of directors, various levels of government, and media. Often reevaluating information depending on audience.
  • Hired and managed staff, training staff in customer service, events, working with stakeholders.
  • Order stock, managed budgets, hired and managed staff, set marketing plans, for Tourism.
  • Support and guided the Board of Directors.
  • Organized trade shows, speaker series, President’s ball, training session for membership.
  • Managed budget and strategic planning
  • Representative to Provincial and Canadian Chamber of Commerce.
  • Managed and lead Tourism for years along with the Chamber of Commerce.
  • Mediator and spokesperson for membership issues, guest speaker at various groups.
  • Community representative through EntreCorp, Medicine Hat College Business Program, City council meetings and Volunteer groups, along with partnerships throughout the community.
  • Trained staff, board and membership on programs such as Better Business Bureau support, issues to take forth to higher levels of government, and Community Collaboration.

        Better Business Bureau BBB – Regional Director 

    Human Resources Duties:

  • Supported business and clients in training for hiring the right staff for the right job, managing conflicts, establishing performance planners and reviews, and team building.
  • Chaired committee’s in discussions and knowledge understanding employment standard laws.
  • Built positive, productive business/client relationships.
  • Gave proactive HR advice, guidance, and support to the business membership

    Day to Day operations: 

  • Representative for BBB from Medicine Hat, Lethbridge, BC border, to USA border, representing Business and customer relationships, mediating processes of concerns.
  • Communication rep between BBB head office, members, media, and guest speaker at various events – Rotary, City Council, Business organizations.
  • Grew membership to times it size from take over.
  • Marketed products and services the BBB offered. insurance, training, member to member savings
  • Managed budget and strategic planning for the Region.

    Community Involvement: 

  • Community rep through partnerships with business Construction Association, Real Estate Board, Dealership groups,
  • Active member of the Down Town Revitalization Board. Medicine Hat and Lethbridge
  • Active member of the Chamber of Commerce’s Medicine Hat and Lethbridge
  • Spokesperson for the BBB region to Media, membership and partnerships.
  • Gave presentations to City Councils in Medicine Hat and Lethbridge.

    years AGT/TELUS Communications – Vice President Operator Services last position held at TELUS 

    Human Resources Duties Included:

  • Hired, various staff in various departments for specific customer services positions.
  • Developed orientation packages, initiated individual score card reporting and department reports to relate to corporate results.
  • Mentored and guided employees to become the best they could be.
  • Managed cases and documentation for action files.
  • Conducted performance evaluations
  • Communicated in both verbal and written to various levels and divisions of TELUS, community and government levels. Municipalities, Provincial and Federal
  • Was strategic and analytical in making decisions and advising others of decisions.
  • Problem solved daily issues as they arose, being proactive in communication to those involved.
  • Developed and trained staff on Culture Changes, . Strengths, and Open Book Management.
  • Developed individual survey’s for staff growth and for department’s results...
  • Dealt with conflict management, and influenced actions to be taken.
  • Represented TELUS various departments at union negotiations.
  • Partnered with various stakeholders in TELUS in promoting and developing a great team of associates, working in an environment that they choose to be the best.

    Positions Held.

    Construction Department – Front End Office Manager

    Directory Department – Computer Tech.

    Phone Centre – Phone Centre Rep, then Phone Centre Manager

    Business Office – Business Office Manager

    Operator Services – Operator Services Manager, then Regional Manager, then Vice President of

                                         Operator Services which included, Medicine Hat, Lethbridge, Calgary and


      Duties on Day to Day operations: 

  • Responsible for Medicine Hat, Lethbridge, Calgary, Vancouver and Toronto Operator services operations and results. staff annual budget of ,,.
  • Lead front line managers, in leading, coaching, supporting front line staff of .
  • Strategic planned, and developed budgets for all areas.
  • Collaborated staff of AGT and BC TEL to become one as TELUS.
  • Worked closely with Unions and diverse group of staff including various cultures from China.
  • Prime communicator to employees, customers, government CRTC, and Corporate leaders.
  • Lead weekly, monthly reporting session.
  • Developed recognition programs.
  • Developed and trained staff with Open Book Management, . Strengths, Team Building, and Open Book Management, increasing sales and reduced expenses.
  • Worked in various departments through my TELUS career – Construction, Directory, Phone Centre, Business Office, and Operator Services.
  • Managed Phone Center, developing business plan for sales, ordering stock, hired/lead staff, trained customer service, top sales store each year.


    Medicine Hat Rotary Club

    Public School Education Foundation – Board of Directors

    Community BID Committee

    JR. Achievement

    The North Side Extravaganza Chair

    Jr. ATB Program at Elementary schools 


    Name:    Caroline Sauter                                                      

    Position:  Business Manager                                                 

                      ATB Financial                                                                  

    Contact:         &n

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