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<pre>Array ( [var] => cut_url ) </pre> Resume for Lloyd L. for Manager / Supervisor / Team Leader / Business & Management Services in Lewis Center, Ohio. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #3DT112GLB
 

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Resume for Lloyd L. for Manager / Supervisor / Team Leader / Business & Management Services in Lewis Center, Ohio




Occupation: Manager / Supervisor / Team Leader Industry: Business & Management Services
Country: United States City: Lewis Center
State: Ohio ZIP: 43035



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Lloyd R. L.
Big Sur Drive Cell
L. Center, OH
SERVICE MANAGEMENT PROFESSIONAL
Service Business Development / Service Operations / Service Process Improvement
Experienced leader successful in creating and implementing multimillion dollar field service business
strategies for two $B+ multinational organizations. Expert at leveraging technology and Lean Six Sigma
techniques to streamline service operations and increase overall service profitability. Strong marketing and
financial background with liaison and team building skills needed to create effective partnerships/business
relationships between Customers, Vendors, Service Sales Channels, Finance, IT, Field Service, and other
core business areas.
MBAFinance/Marketing BS/BA
Service Operations Management
Mergers & Acquisitions
• Major Account Development
Lean Six Sigma for Service
Service Pricing
Service Product Life Cycle
Service Profit Optimization
• Field Technician Productivity
Customer KPI Reporting
Vendor & Third Party Service
Direct & Indirect Sales Channels
PROFESSIONAL EXPERIENCE
METTLER TOLEDO, Columbus, OH
to present
Global manufacturer of highprecision weighing equipment used in critical operations in major industry segments.
Provides onsite calibration, repair and preventive maintenance services through both direct and indirect channels.
Service Business Development Manager, Service Marketing & Pricing Manager, National Service
Accounts Manager, Service BackOffice Manager
Create and implement all service business development, marketing and pricing strategies for the $
million Retail service business division. Develop costeffective service delivery solutions to enhance
customer relationships and increase margins – including web portal and EDI capabilities. Resolve dayto
day service operations problems while managing a person national accounts and backoffice team
through direct reports.Ê Promoted to National Service Accounts Manager and Service Operations
Manager while retaining most other responsibilities. Report to the GM and National Service Manager.
• Exceeded annual Service Operating Profit budget by nearly $M, making Retail the single most
profitable service division in the global organization.
• Led and/or participated in the negotiations of large national service contracts with the government
DeCA and several Fortune companies including NCR, Kroger, Costco, Starbucks, Target, etc. As
a result, service revenues derived from National Accounts more than doubled to $M
• Restructured service offerings and pricing structure and developed a new service sales pricing tool,
reducing service proposal generation time while providing greater control over pricing discounts.
• Expanded customer acceptance and use of the web portal and EDI technologies which reduced
incoming phone requests by % while reducing Dispatch Time and providing immediate feedback to
the customer. This has strengthened the customer relationships and created significant entry barriers for
potential service competitors.
• Drove productivity gains through process automation and field inventory reduction without increasing
callbacks due to stock outs.Ê
• Streamlined billing procedures to eliminate endofmonth SG&A overtime expenditures and decreased
both DSO and customer credits.
• Implemented specialized KPI reporting to support proactive service management. This led to
significant increases in technician Productivity and Preventive Maintenance Completion Rates.
Lloyd R. L. Page
LIEBERT GLOBAL SERVICES a division of EMERSON ELECTRIC, Columbus, OH to
Service branch of manufacturer of precision environmental and power conditioning equipment supporting large data
centers for Fortune companies. Services include onsite repair, preventive maintenance, and remote monitoring.
Power Services Marketing & Pricing Manager, Merger and Acquisition Integration Manager,
Service Business Development Manager, Strategic Planning Analyst
Held various strategic marketing and business growth positions for national service organization. During
this period, the service business experienced doubledigit revenue growth nearly every year with above
industryaverage profits margins. Implemented and managed multiple new service offerings and business
ventures which supported service revenue growth from $M to over $M. Develop and maintained
financial models used to support service sales, market share, revenue growth, etc. forecasts for Emerson
annual year Planning conference.
• Created, developed, and launched Battery L.I.F.E. service program. Battery service revenues grew from
approximately $M to $M in first year.
• Developed and launched new Uninterrupted Power Supply service program. Revenues grew from
$k to $M over a fouryear period.
• Assisted in identifying and presenting Electrical Testing opportunity that lead to an initial $M
acquisition by Emerson with additional acquisitions equaling over $M.
• Identified and negotiated multi$M partnership agreement with Floridabased LAN services provider to
develop, manufacture and support speciallydesigned remote monitoring devices.
• Integrated new electrical testing organization’s services into existing service contract base. Conducted
various pilot programs in Seattle, California, and Ohio.
• Managed a transactionbased customer survey. Customer response increased from % to %.
EDUCATION
• MBA, Ohio State University Fisher College of Business,
Served on MBA Student Council
• BS/BA,, Ohio State University Business College,
Double major in Finance and Marketing
• Associates Degree in ElectroMechanical Technology, Shawnee State Community College
Graduated with honors
• Attended various companysponsored courses including: Lean Six Sigma, Leadership
Development, Negotiating Skills, Service Marketing and Pricing, Change Management, Cost
Analysis and Improvement.
ADDITIONAL ACHIEVEMENTS
• Member, American MENSA Organization
• Authored an article for first edition of The Journal of Professional Pricing Professional Pricing Society
Entitled: An Innovative Approach to Spreading Price Increases.
• Authored various ezinearticles.com articles relating to field service management and application of
Lean Six Sigma in field service operations.

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