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<pre>Array ( [var] => cut_url ) </pre> Resume for Natalia Z. for Manager / Supervisor / Team Leader / Business & Management Services in Moscow, Russian Federation. Search More Resumes for Manager / Supervisor / Team Leader on #B2HE9WZVA

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Resume for Natalia Z. for Manager / Supervisor / Team Leader / Business & Management Services in Moscow, Russian Federation

Occupation: Manager / Supervisor / Team Leader Industry: Business & Management Services
Country: Russian Federation City: Moscow
State: Moscow City ZIP: 117452

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Position: Head of Organizational Development 

Natalia Z. 


Date of birth: December,

Mobile Phone No.: +  



– – Lipetsk State Technical University, Economic Department

Specialization: Management of Organization

Firstclass diploma 


Value Stream Mapping LEAN. April, , Moscow. Provided by CBSD

PBE Course ‘Calibration’ PBE = Philips Business Excellence, a Quality Management system. September , Milan. Provided by Philips Business Excellence Office

ISO : Standard Requirements. January , Moscow. Provided by DNV

Internal Audit of Quality Management Systems, Based on ISO :. February , Moscow. Provided by DNV

Six Sigma. July , Moscow. Provided by Schneider Electric.

ARIS . Methodology and Tools. March , Moscow. Provided by IDS Scheer Russia and CIS

Associate Project Manager. October , Moscow. Provided by Schneider Electric University in cooperation with Project Management Institute.

Excel Advanced. May , Moscow. Provided by Center of Computer Education “Specialist” by MGTU im. Baumana 


. June, – September, .

ZAO Schneider Electric, Moscow.

Position: Business Excellence Manager.

Responsibilities within CIS scope:

Develop and deploy tools for analysis of organizational efficiency:

Internal Customer Satisfaction Survey;

Management Assessment of Back Office efficiency.

Fully responsible for these projects: preparation, deployment, presentation of results, initiating further action. 

Run continuous improvement:

Deploy improvement projects based on the analysis of the organization, internal audits or business needs.

Form project teams.

Full scope of project management work, including costbenefit analysis, control of execution and communication to top management.

Interact with external suppliers when necessary. 

Develop and support Quality Management System, including:

development of Quality Management documentation;

awareness trainings for employees;

regular quality management system reviews and reporting to top management;

corrective and preventive actions;

maintaining ISO certification for the Moscow office and ;

preparation for ISO certification of manufacturing sites and ; 
internal audits; 
training of internal auditors within the company.

Deploy process management approach: 
Develop strategy, build process map. 
Work out rules and guidelines of process description, templates of company policies, procedures, instructions. 
Interact with process owners communication, support. 
direct report – Business Process Specialist in charge of process description in ARIS.

Responsible for building and maintaining KPI system.

Manage Delegation of Authority procedure DoA: have developed & implemented the new concept of DoA.

Communications on Quality Management and improvements:

Constantly interact with Corporate to ensure alignment with corporate requirements.

Report to top management the status of Quality Management system and the progress of improvement actions.

Make communications to employees via awareness trainings or mail distributions. 

Launched initiatives new for the company: survey and assessment of organizational efficiency for the first time in Schneider Electric worldwide.

Developed and maintained the system of improvement management. 
Developed a new DoA. 
Developed and maintained Business Process system. 
Trained new internal auditors.

All regular ISO audits passed successfully. 
In Kazakhstan office: deployed process approach; initiated and facilitated Back Office improvement initiatives.

. February, – March, .

OOO Philips, Moscow.

Position: Quality Officer.


Processes platform:

  • Responsible for description and monitoring of operating procedures and processes, coordinating compliance to the overall quality standards ISO, PBE.
  • Ensure that processes are established, implemented and maintained.

    Optimization of business processes:

  • Analyze and initiate optimization of business processes.
  • Update improvement plan, control progress and report to management.


  • Support communication enablers including company Intranet, keep company documentation and supporting materials and tools uptodate and available for employees.
  • Monitor Quality Mailbox – a tool for bottomup communication.

    ISO Certification:

  • Maintain the ISO certification. Review and assess the Quality Management System to evaluate and upgrade the performance.
  • Report to Cluster Business Excellence Manager on the performance of the Quality Management System and needs for improvement.
  • Liaison with external parties such as certification bodies or consultants on matters related to quality management system.

    Quality coaching:

  • In cooperation with Cluster Business Excellence Manager support Product Divisions in quality coaching.


    Processes map created and maintained.

    Quality Improvement Teams facilitated, business processes improved as a result.

    Layout of Intranet worked out, all content related to Quality Management prepared, Intranet site launched.

    Quality Mailbox maintained; two of the letters initiated the start of new improvement projects.

    Company documentation resources maintained.

    ISO recertification audit passed without remarks. 

    . July, – December, .

    OOO Philips, Moscow.

    Position: Trainee.


    Search potential BB projects for all five product divisions of the company.

    Discuss the projects with all Philips product divisions.

    Work out business proposals, conduct meetings with representatives of the product divisions.

    Prepare presentations of projects. 


    Out of the found BB projects the five biggest selected and launched.

    BB Board formed, meetings were conducted semimonthly.

    Relations established with the company division – manufacturer of big screens. The division had not previously been presented in Russia. 

    . September, – May, .

    Economic Education Center for Youth, Lipetsk.

    Position: Teacher of English. 


    Russian – mother tongue;

    English – fluent;

    French – intermediate. 


    Skills in organizing other people’s work

    Knowledge and experience in initiating and facilitating new initiatives, as well as developing and deploying tools for their implementation

    Knowledge of organizational assessment tools

    Experience in leading crossdepartment projects

    Strong analytical skills

    Strong communication skills, both written and verbal 


    Head of department of people dedicated to organizational efficiency projects assessment of business processes and organizational structure, costbenefit analysis, action plans and improvement projects, monitoring, communication, reporting.

    Responsibilities might also include:

    business process management;

    ISO certification;

    BSC/ KPI development and maintenance;

    crossdepartment projects on improving crossfunctional interaction.

    Reporting to N or N. 

    REFERENCES will be provided upon request.

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