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<pre>Array ( [var] => cut_url ) </pre> Resume for Francesco G. for Manager / Supervisor / Team Leader / Business & Management Services in Brno, Czech Republic. Search More Resumes for Manager / Supervisor / Team Leader on #JFG3XGNJO

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Resume for Francesco G. for Manager / Supervisor / Team Leader / Business & Management Services in Brno, Czech Republic

Occupation: Manager / Supervisor / Team Leader Industry: Business & Management Services
Country: Czech Republic City: Brno
State: Jihomoravsky kraj ZIP: 62000

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Title:    Mr.


Middle Name:  LUCA

Surname:   G.

Date of Birth:    February

Place of Birth:  Crotone, Italy

Gender:   Male

Nationality:   Italian

Address:   Bayerova , , Brno, Czech Republic

Czech mobile:  +

Italian Mobile:  +



Business support and customer services expert. A wide experience on providing an excellent customer service interaction and communication, supported by more than years in a customer service oriented environment and English language skills. Problem solver, who pays a peculiar attention to details and customer’s needs, with the ability to work for results and under pressure in a busy environment. Team player with good manners, correlated by a well trained set of soft skills aimed to provide the best interaction with the client. Good communication, interpersonal and language skills used to work within an international and multinational context. High IT technical background and knowledge, as well as a food expert due to university scientific studies and first steps of my career. A very quick learner who can adapt to changes in different industries.  


July – Ongoing: IBM IDC Central Europe, Brno, CZ

Position: Service Management Italy Team Leader

Reporting to: First Line Manager of SM team for IMT Italy & IMT SPGI

Main responsibilities: 

  • Reporting and communication with People Manager.
  • Leadership of team and briefing of new team members.
  • Training, coaching, evaluation and support of all members inside the team.
  • Responsible of the whole team work, attendance and shifts.
  • Act as communication focal point towards Italy and other classes or departments.
  • Act as leader, providing support to the other colleagues, teams and peers.
  • Connect team requirements, technical problems and needs.

    August – June : IBM IDC Central Europe, Brno, CZ

    Position: Service Coordinator and Internal Audits Focal Point

    Reporting to: First Line Manager of SM team for IMT Italy & IMT SPGI

    Main responsibilities: 

  • Internal Focal Point for Service Management internal audits on Security for the Italian market.
  • Coordinate all aspects of account specific deliverables.
  • Support the delivery of cost effective, standard customer measurements in line with contracted commitments.
  • Support account planning / strategy.
  • Input to security and audit compliance, reviews & actions.
  • Help provide leadership and direction to the Service Delivery teams.
  • Work with the DPM and Service Delivery Manager to maintain / improve the level of service quality and Service Delivery performance.
  • Support DPM / BOM, PE and Service Delivery Manager in the management of contract change and service related issues.
  • Help manage service to contract, SLAs, dates and performance measures.
  • Communicate alert notification explanation / clarification.
  • Ensure communications on daytoday service operations.
  • Communicate service interruption, root cause analysis, action plans, capacity / performance trend analysis and issues.
  • Help develop service action plans based on root cause analysis, trends and customer inputs.
  • Provide / manage continuous improvement of all services provided and identify alternatives / options to these services.
  • Participate in process improvement with the agreed IBM/business areas.
  • Provide timely and accurate internal reporting.

    September July : The Global Email Company Belfast, NI, UK

    Position: Team Leader and Csat Coach for Microsoft MSN and Windows Live Reach Products

    Reporting to: MSN Contract SDM / Business Manager

    Main responsibilities: 

  • Provide status reporting of team activities against the KPIs.
  • Manage workload and SLAs.
  • Manage training needs for the team members.
  • Coach and help to develop team members on soft skills, best practice.
  • Resolve dysfunctional behaviors.
  • Participate in process / service improvement and implementation.
  • Help develop service action plans based on trends, emergencies and customer feedbacks.
  • Implementation of optimization changes to processes and procedures

    January September : The Global Email Company Belfast, NI, UK

    Position: nd Level Technical Support Agent for Microsoft MSN Reach Products

    Reporting to: Team Leader 

  • Level Technical Support by email and phone on MSN and Window Live Software.
  • Billing Support Inbound Cancellations and Retention of existing Customers by phone.

    July November : SHOP S.P.A., Sesto San Giovanni, Milan, Italy

    Position: Buyer Purchaser Fresh Products Fruits and Vegetables

    Reporting to: CEO

    Main responsibilities: 

  • Manage defined group of suppliers overall suppliers management, working independently and with other buyers.
  • Receiving product orders daily.
  • Negotiation, communication and maintenance of contract agreements for major suppliers and vendors.
  • Maintenance of communication with other departments Logistic, Quality and Sales.
  • Budget planning and coordination of its realization.
  • Key suppliers relation management.
  • Determining purchasing projects objectives, appointing team members, controlling task realization and work results.
  • Solve commercial and quality issues relating to multiple vendors and suppliers.
  • Stock control, quantities check and computerized database update AS.
  • Develop of strategies to identify continuous supply chain improvements and new products.
  • Source projects and new product launches and offers Dugan, Tuttodi, Eurospin supermarkets chains.
  • Creation of effective marketing campaigns. Setting up brochures, emails email Marketing and communications for special offers for new and existing products Marketing campaigns planning.

    January July : SHOP S.P.A., Sesto San Giovanni, Milan, Italy

    Position: Quality Assurance Manager Fresh Products Fruits and Vegetables

    Reporting to: CEO

    Main responsibilities: 

  • Put quality assurance procedures in place in a distribution environment.
  • Organize, control and monitor audits.
  • Control HACCP standards.
  • Handle queries and complaints from both clients and suppliers.
  • Train other quality control staff.
  • Manage staff members.
  • Keep records, testing material for specifications.
  • Sample material for external analysis.

    April December : PEVIANI S.P.A, Import – Export Fruit and Vegetables, Pavia, Italy

    Position: Quality Control Inspector Fresh Products Fruits and Vegetables

    Reporting to: Logistic and Quality Manager

    Main responsibilities: 

    Quality control inspection and stock control on fruit and vegetables products. 

    August April : TUNGSTEN CARBIDE TOOLS TCT S.R.L, Legnano, Milan, Italy

    Position: Sales Representative for hard metal cutting inserts and tools

    Reporting to: CEO

    Main responsibilities: 

    Developing, establishing, and maintaining business relationships externally to accomplish the revenue goals within the assigned area; negotiating and implementing pricing to maximize growth and profitability, growing in the product and industry knowledge while managing my activities with minimum supervision. 

  • Keeping in contact with existing customers in person and by telephone.
  • Making appointments to meet new and existing customers.
  • Agreeing sales, prices, contracts and payments.
  • Meeting sales targets set with management.
  • Promoting new products and any special deals.
  • Advising customers about delivery schedules and after sales service.
  • Recording orders and sending details to the sales office.
  • Understanding your customers’ needs.
  • Reporting sales trends.


    July Master Degree in “Science and Technology of Food”


    Scientific High School Diploma

    Liceo Scientifico ”Galileo Galilei” Legnano, Milan, Italy 


    – Advanced Course “Quality Assurance Expert in Alimentary Field”

    hours advanced course on HACCP, ISO , and analysis on food products, analytic chemistry techniques HPLC, GC and TLC.

    CON.E.DIS. Bareggio, Milan, Italy 

    March Technical Inspector of Organic Agriculture Certificate

    Mediterranean Institute IMC S.r.l. Senigallia, Ancona, Italy 

    December Intensive English Course: Upper Intermediate Level

    Cork Language Centre International Cork, Republic of Ireland 

    October – May Cambridge Business English Course: BEC Vantage – Higher

    Belfast Metropolitan College Belfast, Northern Ireland 

    May ITIL V Foundation Certification

    Examination Institute for Information Science Brno, Czech Republic 


    Italian Level:  Native

    English Level:  Fluent

    Spanish Level:  Beginner 


  • Excellent communication skills
  • Excellent interpersonal skills
  • Excellent analytical and evaluative skills
  • Excellent presentation skills
  • Excellent negotiations skills
  • IT operating Systems: Windows //ME, Windows NT//XP/Vista, AS, Cent OS Linux
  • IT Graphic Design Software: Photoshop CS, Illustrator and others
  • IT Web Development Software: Visual Studio , FrontPage, Dreamweaver
  • IT Programming: advanced HTML language knowledge, asp.NET Web Application Developer Front End, CSS, XML
  • IT Proficiency in Databases handling and Data Entry SQL, MySQL, Oracle
  • Proficiency in Microsoft Office suite Excel, Word, Power Point, Publisher
  • Phoenix Customer Assistance Portal, Kana Response and Kana IQ, GTX

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