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<pre>Array ( [var] => cut_url ) </pre> Resume for Lyudmila G. for Manager / Supervisor / Team Leader / Business & Management Services in Sofia, Bulgaria. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #MA6BJRRQA
 

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Resume for Lyudmila G. for Manager / Supervisor / Team Leader / Business & Management Services in Sofia, Bulgaria




Occupation: Manager / Supervisor / Team Leader Industry: Business & Management Services
Country: Bulgaria City: Sofia
State: Sofiya ZIP: 1000



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Lyudmila G. Date of birth: .. Mobile: + email: LinkedIn: Value offered and Areas of expertise Project Management Process analysis, design and optimization Consulting Intermediate Application Portfolio Management Change Management Crisis/incident Management Influencing and communication Team Management People Development Organization management WORK/Project EXPERIENCE December present Coca Cola Hellenic Bulgaria Enterprise IT Services Leader Key responsibilities: Leading the Business Systems Services Department, the key responsibilities are to establish the business/IT relationship, future system integration, demand capturing, systems deployment and exploitation, IT business related projects in Bulgarian Operations within all business areas ­ Market to Cash, Forecast to Deploy, Procure to Pay, Finance Management, Recruit to Retain. To enlarge the already established bestpractices in the Business Systems Services area in Bulgaria. October ­ December Coca Cola Hellenic Bulgaria / Enterprise IT Strategic Services Business System Leader Market to Cash SAP W template Implementation in Bulgaria Key responsibilities: SDO implementation ­ Country Project Manager; demand and resource planning, preparation of all needed documentation; preparation of contracts for Wholesalers; Project Manager for SDO implementation in Romania and Moldova; CTI implementation Country Project Manager; EDI implementation ­ demand planning; business financial analysis; Process Efficiency Measurement ­ measurement of key business processes in Market to Cash area, which will be considered as key criteria to assess the successful SAP Go Live; Country PEM coordinator for all business processes; Group Market to Cash processes PEM Coordinator; Communication between IS Department and Business people; Knowledge transfer to Service Desk mainly business processes; Implementation of CTI in Service Desk, which will support the successful Go Live; Integration between different business processes; Support colleagues from business during all phases of SAP W implementation unit tests, integration tests, master data issues, simulations, cut off, etc IT equipment for MTC area cost planning, cash flow monitoring, on time delivering; October ­ January Coca Cola Hellenic Bulgaria/ Enterprise IT Strategic Services Business System Leader Market to Cash Key responsibilities: Providing Account Management to the Commercial country business function. Support and Consult the Commercial Functions to identify prioritize and document the Business Process requirements. Translation of these business requirements into accurate system change/development specification. Continuously seeks opportunities and proposes process changes to functional teams to ensure efficient usage of the systems. Takes the initiative to support business partners in developing business requirements and paraphrases customer discussions to ensure needs are fully understood. Facilitate creation of ABP and business case, enables analysis and simulation, and adopts common approach understood by all functions. Answering customer expectations through realistic project plans, including people, budget, time, key stakeholders and manage the project scope. Monitoring the project progress, escalate issues on time and conducts post implementation review. Builds alliances and collaborates effectively on crossborder or crossfunctional projects. Provides alternatives to clients to achieve buyin and demonstrate competence. Monitors customer satisfaction and builds action plans to address issues. April ­ October Coca Cola Hellenic Bulgaria Application Support Expert Finance Providing Account Management to the country business functions through supporting all Business Systems in the Finance, Commercial, HR and Supply Chain areas. Acting as a first and second level support in order to provide best values of the Service level agreement to the internal customer. Consultancy role is taking also part of the responsibilities. Ensuring stability of the systems and smooth flow of the business processes translated into them. Providing end user training and processes description documentation. Acting as a bridge between the second level support and the local business. January ­ April Bulwork Bulgaria Ltd. HR Recruitment Consultant Investigating and analyzing the IT market in Bulgaria. Selecting the best opportunities to be developed. Analyzing the needs of the employers. Making interviews, assessments and selection of the proper experts. Training. Headhunting. Provide experts to the German market. January ­ April Anna Valentino Ltd Supply Chain and Relationship Manager Management of the contractor&;s relationship. Looking for opportunities for new contracts in EU. Negotiations. Stock delivery arrangements. Deliveries and Warehouse management. Personal skills and competences Management and Organizations skills Results oriented Cost optimization oriented Business focused Customer centricity orientated Leadership Team Player Excellent Time management skills Logical Thinking Language English Reading Writing Verbal Excellent Excellent Excellent German Excellent Very Good Good Russian Excellent Good Good Education University: October ­ October Technical University Sofia, English Language Faculty of Engineering Master of EManagement Main courses: Project Management, IT Project Management Electronic government Privacy and Security ITIL IT System Requirements and Evaluation Septemer ­ July Technical University Sofia, German Engineering and Industrial Management Faculty ­ BSc in Computer Systems and Technologies Engineer Main courses: Virtual Engineering System Architecture Marketing Data bases Networks infrastructure Social Communications Technical Informatics Industrial Management Machine engineering C++ Java Septemer ­ May Secondary school for foreign languages "Bertolt Brecht", Pasardzhik ­ German & English language proficiency Additional trainings and courses: April Scholarship for one year Top Class Plus programme from Center for Entrepreneurship and Executive Development September Member of European Team Alpbach Club Bulgaria ­ Initiative Group Sofia July Member of Bulgarian Project Management Association July Award for Best Consultant in ICT/Business case study competition from Balkan Case Challenge , Vienna June Problem resolution and Negotiation skills, Peter Johnson May Winner in ITC case study competition from Balkan Case Challenge , Sofia April Executive MBA Scholarship Finalist, Bulgaria, Cotrugli Business School Project Management delivered by Moby Business process analyses and optimization delivered by Technologica Presentation skills Finance for nonfinance lead by the CocaCola Hellenic CFO Building Business Case delivered by Peter Johnson Computer Literacy: Entire knowledge of the operating systems UNIX and MS Windows Perfect work with MS Office Fast acquiring new applications Knowledge in Java, C++, Visual Basic, SQL, HTML and XML. ERP Systems SAP CRM, ERP, BI, HR, SRM, SCM, BASIS,Hermes Lotus Notes, Lotus Domino Databases Project Management Tools ­ HPQC, Visio, etc

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