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Versatile, self driven leader
with a passion for both employee and business development. Extensive
background in project management, training, sales and supervision. Excellent
process enhancement, presentation and team building skills. Proven
business professional with a talent to drive sales, control budgets,
increase bottom line earnings and develop marketing strategies. Proficient
in Microsoft Office Suite.
Developed and implemented
a variety of system enhancement projects designed to improve key business
functions effecting chain wide results.
Managed time sensitive
projects with budgets up to K. Coordinated installations of goods
and services, managed labor and supply costs.
Training and Development
Supervised and developed
a training program on a divisional level. Supervised and mentored a
team of training managers through coaching and Train the Trainer
seminars. Instructed and developed new managers for a division
consisting of stores.
Designed and delivered
presentations before groups up to people providing training, information
and instructions on processes, services and products.
Sales and Service
accounts throughout New England selling goods and services to corporations
and small business owners.
revenue by developing loyalty and educating customers on a broad range
of goods and services.
International company providing
damage protection for retail companies.
Field Service Manager
Managed regional installation
projects with full project management responsibilities.
selection and placement, utilizing blue prints, site visits and evaluations
from store planners.
and labor costs associated with scope of work.
to ensure cost and time sensitive projects finished on time and within
budget. Guaranteed customer satisfaction even during unforeseen circumstances.
Up sold goods and
services during and after project completion. Provided support to the
sales team at corporate meetings.
crews and provided training on product and installation procedures for
a catalog of over items.
Aspen Dental Warwick,
Dental management company
with over dental facilities in the USA.
Managed the daily operations
of a dental facility providing general dentistry, dentures, oral surgery
and endodontic services.
of treatment needs and services, while educating patients on the procedures
and their out of pocket expenses associated with their dental insurance
guidelines to ensure accounts receivable figures were below company
tolerances. Achieved A/R average of % on budgeted goal
sales and services for dentures and dental procedures to exceed monthly
CVS Pharmacy Woonsocket,
Pharmacy chain with locations
throughout the USA.
Managed a three department
team chosen to redesign and develop a replenishment ordering system
for a chain wide roll out to all pharmacies.
Selected and trained
test sites to monitor results of changes made during test period.
Analyzed effects on sales, in stock conditions, and visual presentation
made by changes to program.
and enhancements with Store Operations, Store Replenishment and IT departments.
Reported results of changes to senior level management during monthly
Cumberland Farms Johnston,
Convenience store chain with
Supervised and developed a
Managers Training Program for a store division.
for instructional materials for a company wide training program. Delivered
power point training programs for sales, marketing, loss prevention
and human resource topics. Conducted monthly training seminars.
Over saw training
for all new managers. Provided feedback on employees progress and abilities
to Divisional Managers. Recommended manager assignment upon completion
Provided on site
field support for one on one training and development of managers. Reduced
manager turn over from % to % during tenure of position.
B.S. Consumer Affairs,
University of Rhode Island