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<pre>Array ( [var] => cut_url ) </pre> Resume for Simanta P. for Project Manager / Business & Management Services in Pune, India. Search More Resumes for Project Manager on Resumark.com #BN48NWL8O
 

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Resume for Simanta P. for Project Manager / Business & Management Services in Pune, India




Occupation: Project Manager Industry: Business & Management Services
Country: India City: Pune
State: Maharashtra ZIP: 401132



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SIMANTA P.
Address: Sai Shraddha Aprt Flat No., Lane C, Vidhyanagar,
Tingre Nagar, Pune
Mobile: +; Email:
GROUP MANAGER – Operations Management
Expertise: Business Acumen Project Management Client Management Man Power Development & Business Transition
Inventory Management Operations Management MIS ISO Audit Six Sigma Green belt Accounts Receivable Business
Development.
Profile at a glance:
• Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient
teams that excel.
• Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy
relationship with peers and competitors.
• Sound knowledge in
a Accounts Receivable
b Business Transitions
c Client relationship management
d MIS
e Operations
f ISO
g Six Sigma
• Intelligent business strategist with highly diverse business knowledge and propensity to initiate positive changes.
• Recognized as a savvy leader with strengths in business processes, driving continuous improvements, building
consensus, recognizing and accelerating peer strengths and driving business growth
• Certified Internal ISO Auditor by TUV South Asia
• Certified Six Sigma Green Belt from BMG, India
• B/ B Multiple Visa For USA valid till
Client Relationship Management:
• Interacting with US clients, understanding and analyzing customer requirements, thereby aligning the
process to achieve SLAs, cost optimization and identifying success parameters for critical operations.
• Interact with clients to explore avenues for new business opportunities.
• Helping clients identify areas in their business that require change by conducting
process and value stream mapping.
WORK EXPERIENCE
WNS Global Service Limited
GROUP MANAGER
Pune India
From August to Till Date
Significant Contributions:
> Currently working as a Group Manager which is a Senior Manager Profile, handling operations, quality and
overlooking training and new business scope
> Experience in handling multiple clients or accounts single handedly with less or no supervision
> Heading the Pune site operations as a project head with a span of over employees. Independently
handling the P&L account of the Project and responsible to firm up the YTD Gross margin
> Support and supervise the Revenue Cycle Management Operations or Accounts Receivable for more than
Firms.
> Providing Solution for the unpaid insurance Claims based on EOB and Research.
> Monitering the daily work to ensure meet the Client SLA’s
> Tracking of Denied Claims with Proper Documentation.
> Inventory Management
> Daily/ Weekly client interaction across threads and status updating
> Staffing, budgeting and exploring areas to expand the business
> Conducting weekly and monthly review meetings with the support departments to gauge the Project /
Business health
> Aligning with support departments like – quality, training, IT and exploring opportunities for smoother
delivery, robostic process training program for new joiners and web based application WFMT for dynamic
reporting structure
> Planning and prioritizing work types where maximum output is derived – higher dollar value claims, higher
AR days etc
> Invoice and purchase preparation
> Maintained healthy relations with the Clients for Business Development.
> Working closely with the sales and the business development team for capability analysis presentation
> Data management
> Attrition Management and retention
> Adhering to the ISO guidelines and ensuring all the processes are working in accordance with the set
standards
> Resource management and utilization
> Man power recruitment
Apollo Health Street
Hyderabad India
Deputy Operations Manager
From October to July
Significant Contributions:
> Support and supervise Assistant Manager more then Full Time employees on Operations front to get
the work done in an efficient way
> Monitoring and supporting the project moment to drive the productivity with highest level of quality
> Maintaining client relationship and vendor management.
> Meeting SLAs set by the business areas.
> Delegation of important tasks to key resources and at the same time keeping in mind their growth
prospectus.
> Formulate and manage the development and implementation of goals, objectives, policies, procedures
pertaining to the quality assurance and regulatory functions.
> Did Six Sigma Green Belt Project on Revenue Generation, Quality control and Cost cutting for the
betterment and profitability of the company.
> Got Trained in USA for Project Development
> Visited USA for Business Development and onsite transitions
> Working with the sales and the Business Development team; preparing power point presentations on
capability skills, understanding & reviewing MSAs, discussing SLAs with the customers, following SOWs,
preparing workflows
> Accounts management, maintenance of P&L accounts for the biggest insurance companies in the US
> Ensuring effective utilization of the FTEs which involves cross trainings, redeployments and deriving
maximum Revenue per Employee
> Providing cost benefit solutions to the management and deriving maximum production– double desking,
dual monitors
> Conducting annual performance reviews, budget utilization & distribution
> Actively participated in Monthly Management Review Meetings.
> Client billing & Management
HSBC
EDPI Vishakapatnam India
Client Service Representative
From October October
Significant Contributions:
> Selling of Financial Products and services to existing customers and also making new customers.
> Consulting the Existing Customer to check and ensure the Quality of service provided is
up to the mark.
> Providing quality of service to the existing customer and also up selling the other product
launched by the company
> Resolved customer complaints.
> Ensured strict adherence to company policies and procedural guidelines
ACHIEVEMENTS
> Implemented Six Sigma Strategies in various department for smooth Workflow
> Contributed most of the departments to get ISO certified
> Supervise , guide & train Other Employee on Six Sigma and Lean
PROFESSIONAL DEVELOPMENT
> Awarded twice as the “Star of the Quarter” For Exceptional Work on Operations front.
> Awarded as the “Best Frontline Manager”
> Awarded as the “Best Retention Manager”
> Trained and certified Internal ISO : Auditor.
> Trained and Certified Six Sigma Green Belt from BMGI – also done a project on the same in which
increased the revenue of the Assigned Project.

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