Resume for Simanta P. for Project Manager / Business & Management Services in Pune, India
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Address: Sai Shraddha Aprt Flat No., Lane C, Vidhyanagar,
Tingre Nagar, Pune
Mobile: +; Email:
GROUP MANAGER – Operations Management
Expertise: Business Acumen Project Management Client Management Man Power Development & Business Transition
Inventory Management Operations Management MIS ISO Audit Six Sigma Green belt Accounts Receivable Business
Profile at a glance:
• Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient
teams that excel.
• Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy
relationship with peers and competitors.
• Sound knowledge in
a Accounts Receivable
b Business Transitions
c Client relationship management
g Six Sigma
• Intelligent business strategist with highly diverse business knowledge and propensity to initiate positive changes.
• Recognized as a savvy leader with strengths in business processes, driving continuous improvements, building
consensus, recognizing and accelerating peer strengths and driving business growth
• Certified Internal ISO Auditor by TUV South Asia
• Certified Six Sigma Green Belt from BMG, India
• B/ B Multiple Visa For USA valid till
Client Relationship Management:
• Interacting with US clients, understanding and analyzing customer requirements, thereby aligning the
process to achieve SLAs, cost optimization and identifying success parameters for critical operations.
• Interact with clients to explore avenues for new business opportunities.
• Helping clients identify areas in their business that require change by conducting
process and value stream mapping.
WNS Global Service Limited
From August to Till Date
> Currently working as a Group Manager which is a Senior Manager Profile, handling operations, quality and
overlooking training and new business scope
> Experience in handling multiple clients or accounts single handedly with less or no supervision
> Heading the Pune site operations as a project head with a span of over employees. Independently
handling the P&L account of the Project and responsible to firm up the YTD Gross margin
> Support and supervise the Revenue Cycle Management Operations or Accounts Receivable for more than
> Providing Solution for the unpaid insurance Claims based on EOB and Research.
> Monitering the daily work to ensure meet the Client SLA’s
> Tracking of Denied Claims with Proper Documentation.
> Inventory Management
> Daily/ Weekly client interaction across threads and status updating
> Staffing, budgeting and exploring areas to expand the business
> Conducting weekly and monthly review meetings with the support departments to gauge the Project /
> Aligning with support departments like – quality, training, IT and exploring opportunities for smoother
delivery, robostic process training program for new joiners and web based application WFMT for dynamic
> Planning and prioritizing work types where maximum output is derived – higher dollar value claims, higher
AR days etc
> Invoice and purchase preparation
> Maintained healthy relations with the Clients for Business Development.
> Working closely with the sales and the business development team for capability analysis presentation
> Data management
> Attrition Management and retention
> Adhering to the ISO guidelines and ensuring all the processes are working in accordance with the set
> Resource management and utilization
> Man power recruitment
Apollo Health Street
Deputy Operations Manager
From October to July
> Support and supervise Assistant Manager more then Full Time employees on Operations front to get
the work done in an efficient way
> Monitoring and supporting the project moment to drive the productivity with highest level of quality
> Maintaining client relationship and vendor management.
> Meeting SLAs set by the business areas.
> Delegation of important tasks to key resources and at the same time keeping in mind their growth
> Formulate and manage the development and implementation of goals, objectives, policies, procedures
pertaining to the quality assurance and regulatory functions.
> Did Six Sigma Green Belt Project on Revenue Generation, Quality control and Cost cutting for the
betterment and profitability of the company.
> Got Trained in USA for Project Development
> Visited USA for Business Development and onsite transitions
> Working with the sales and the Business Development team; preparing power point presentations on
capability skills, understanding & reviewing MSAs, discussing SLAs with the customers, following SOWs,
> Accounts management, maintenance of P&L accounts for the biggest insurance companies in the US
> Ensuring effective utilization of the FTEs which involves cross trainings, redeployments and deriving
maximum Revenue per Employee
> Providing cost benefit solutions to the management and deriving maximum production– double desking,
> Conducting annual performance reviews, budget utilization & distribution
> Actively participated in Monthly Management Review Meetings.
> Client billing & Management
EDPI Vishakapatnam India
Client Service Representative
From October October
> Selling of Financial Products and services to existing customers and also making new customers.
> Consulting the Existing Customer to check and ensure the Quality of service provided is
up to the mark.
> Providing quality of service to the existing customer and also up selling the other product
launched by the company
> Resolved customer complaints.
> Ensured strict adherence to company policies and procedural guidelines
> Implemented Six Sigma Strategies in various department for smooth Workflow
> Contributed most of the departments to get ISO certified
> Supervise , guide & train Other Employee on Six Sigma and Lean
> Awarded twice as the “Star of the Quarter” For Exceptional Work on Operations front.
> Awarded as the “Best Frontline Manager”
> Awarded as the “Best Retention Manager”
> Trained and certified Internal ISO : Auditor.
> Trained and Certified Six Sigma Green Belt from BMGI – also done a project on the same in which
increased the revenue of the Assigned Project.
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