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Name: Shahnaz F. Address: M.Mukhtarov str,
Date and place of Birth: .. Baku Phone: +
Email: Mob: +
Marital status: single Willing to relocate: Yes
EXTRA CURRICULA ACTIVITY
.. .. Fixed GSM
.. .. The old debts and money collecting
.. .. Customer Services on the phone
.. .. Stress Management
.. .. ISO : Introduction
.. .. International Accounting Principles GAAP
.. .. Improving customer services
.. .. Roaming Profitability Assurance
.. .. From Marketing Insight to Marketing Strategy
.. .. Presentation skills
.. .. CBOSS for Marketing Department
.. .. Project Management Training Initiative/Practical Project Management
Computer skills as a user: Windows x/NT/ME/XP, MS Office, Smart Biz Manager account program, Peach Tree account, SAP basic, Corel Draw, Adobe Photoshop and etc., CBOSS, Navision basic any programming languages
Languages: English, Azeri, Russian, and Turkish
Department: Management and Business Administration
Degree: Bachelor [Fiveyear degree course]
Azerbaijan Economic University
Department: Financial and Accounting
Sep. Apr: Apr. May: Azerfon LLC
Marketing/Product development/strategic and analytical specialist
* Participation in development and commercial launch of new products
* Development of technical requirements for products and services
* Management of the product implementation project
* Taking part in planning, development and carrying out of marketing campaigns
* Preparation of text materials for MarCom activities
* Ensure customer base and revenue increase in the consumer market with necessary products;
* Coordinate and follow up projects, action plans and budgets to achieve those objectives.
* Follow up and control division/function processes, actions, records and individual behaviors are in line with company needs, procedures and requirements.
* Supply standard service quality and appearance of products.
* Have full information on churn rate, payments, debts, subscription numbers and all KPIs of segment and raise the issue to the Marketing Division or all necessary divisions involved in case of necessity of urgent interference; participate in developing the necessary plan / actions timely and in efficient manner;
* Control service fee calculations and subsidy payment to rd parties;
* Reports to CMO/CCO
* Develop consumer products & tariffs & promotional campaigns managing all related business processes by initiating the idea, finalizing the business case, preparing the concept & technical requirements & communication briefs;
* Responsible for product portfolio for different consumer segments analyzing the needs of the consumer market ;
* Deploy the initiatives in the Consumer Product Roadmap according to the objectives of the company;
* Involve in value based segmentation of consumers with Analysis team;
* Plan different loyalty initiatives for different consumers to reduce churn;
* Monitor Competitor and market activities within a defined process;
* Manage SMS Broadcast within the defined customer contact rules;
* Develop BTL targeted campaigns for different customer segments
* Revenue Leakage in addition to early prevention
* Analyze key market segments based on revenue, define and develop valued added capabilities for the vertical segments
* Researches/surveys quantitative/qualitative processes initiation, controlling and coordination of their implementation
Mar. Apr: Azerfon LLC
Marketing/Research and analyzes specialist
* Analytical reports development on daily, weekly, monthly, quarterly basis with recommendations and conclusions,
* Researches/surveys quantitative/qualitative processes initiation, controlling and coordination of their implementation by third parties;
* Project evaluation developing, mediate and postcampaigns effectiveness tracking;
* Gathering customer and market requirements for new product and service offerings
* Developing business cases in support of prioritizing feature development
* Developing product specifications, working with Engineering to design features and manage the deployment of features through the release cycle
* Assist in the development of the overall product roadmap
* Envision and execute product marketing of products/features in order to position the value and capabilities of offering in the context of the customer&;s business needs
* Analyze key market vertical segments based on revenue potential, define and develop valued added capabilities for the vertical segments
* Support sales in presenting value proposition to key customers
* Analyze competitive offerings and develop positioning of our differentiators
* Estimated revenue, traffic of voice, data and etc. for next month, quarter or year
Feb. Mar: Azerfon LLC
Finance/ Revenue assurance/Bed Debt/Finance control by billing/Sales finance/Budgeting and reporting
* Identify and prevent revenue leakage from any of the company&;s revenue streams and where identified, to work with involved parties to plug leakage, ensure future revenues are assured, and where possible reclaim lost revenue.
* Reduce the risk of revenue leakage by making recommendations based on end to end analysis of the key revenue streams and their associated business processes.
* Design, Implement and manage controls that provide proactive means to control * Revenue Leakage in addition to early prevention.
* Report on the completeness and accuracy of the key revenue streams.
* Improved profitability by reducing revenue loss and where possible taking actions to recover lost revenue, by minimizing costs and ensuring maximum margin generation.
* Provide outstanding customer service to all customers and deliver a focus on building a culture of Revenue Assurance within the business, through cost reduction and profit maximization
* Building research and development group and transfer to marketing
* Budgeting process; Management of forecasting process; Management reporting tools; Management of Business cases from marketing department; Management of Revenue, cost and CAPEX analysis; Management of any adhoc financial oriented issues; Management of ERP and DWH system for reporting and budgeting issues;
* Cooperation on Policies on Limits of Expenditure.
* Analyze reported frauds and establish links between cases to uncover organized groups;
* Review fraud incidents and record case details accurately;
* Examine suspect activity using the Fraud Management System;
* Monitor various reports for customer business and internal frauds;
* Manage fraud enquiries from internal and external sources to a high standard;
Sep. Feb: Azerfon LLC
Customer Care Department/Back Office Head building
* Prepare procedure for trouble shooting and problem handling for team
* Prepare billing system for using by team
* Reporting to directors and control major problems.
* coaching of team for carefully and patience communication with subscribers
* Building department from zero, and preparing all needed documentation
Feb. Sep: The Premier Agency
Cashier & Program/Financial Services Support Officer
* Finance and contract management
* Weekly presentation and internal interpretation of reports to General Manager
* Drafting of monthly/project budget
* Control and check of expense reports
* Daily entrance of database into computer
Mar Nov.: AZERCELLTelecom BM
Customer Care Representative
* Work dealing with customer of different kind
* Professional skills with a range of office equipment and extended experience of word processing
* Control all calls made outside the office;
* Provide support for the account&;s department in data processing; feed the needful information into the database;
* Communication with customers
* Trouble shooting and problem handling.
* Emergency response to the customers&; requirements.
: UZM Perfumes
Supervisor/Office Assistant/Book keeper [junior]
*Worked as part of a sales floor team, stocking product areas.
*Coordinated efficiently with other members of the team and placed emphasis on personal presentation, and that of the firm products on sale.
* Provide support for the account&;s department in data processing; feed the needful information into the database; carry out elementary bookkeeping for the office.
MarAug : Trunkline station
MarAug : AzTV & Radio
Secretary Foreign broadcasting
Feb.up today: Baku International Rotary club
Assistance of Jeffrey Farrow Ex.president of Rotary Club
Jan.up today: Zoom MMC
Content provider for mobile operator
May.up today: Mobinet MMC
Content provider for mobile operator
*Adept at interacting positively with people in unfamiliar surroundings, enabling rapid integration.
*Able to mix and feel at ease with people from a variety of commercial and educational backgrounds and origins, enabling a personable, and ultimately more successful approach to work and social skills alike.
Possessing a sociable and personable, tolerant approach towards colleagues, I&;m disposed to the exactness of my profession and general attention to detail. I adapt readily to unfamiliar situations, respond quickly to changes and accept responsibility as a hard working tactful professional. I enjoy and participate in teamwork and working with people in varied environments including social aspects and facing and meeting challenges. An energetic, honest and reliable character with a high degree of integrity, I&;m willing to learn, can be assertive if required and has confidence in public speaking. Analytically skills.
Note: References are available on request