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<pre>Array ( [var] => cut_url ) </pre> Resume for Ramon I. for Quality Assurance / Control / Business & Management Services in Juarez, Mexico. Search More Resumes for Quality Assurance / Control on Resumark.com #PLQYXYDMW
 

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Resume for Ramon I. for Quality Assurance / Control / Business & Management Services in Juarez, Mexico




Occupation: Quality Assurance / Control Industry: Business & Management Services
Country: Mexico City: Juarez
State: Chihuahua ZIP: 32469



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Ramón Octavio I. Martínez Country Senecu Juárez México Cell. Email address: Objective I am a sincere, loyal and dedicated individual who has a great deal of ambition. I have extensive experience in the Customer Service Industry, a great sense of urgency and adapt well to change. I enjoy learning new things and am accustomed to working under pressure. I get along well with others working in a team environment, while also being able to work efficiently on my own. I seek a position where I may develop, grow and excel while providing positive results in the best interest of the company. Work History Aug. Dec. ACS de Mexico: QualityTraining Supervisor. * Trained + agents in the project while leading a group of trainers and coaches. * Responsible for communications with internal and externals clients. * Collaborated with General Manager and other Operation Supervisors to reduce Cost and Maximize Pretax Profit. * In charge of the training and quality department&;s deliverables as well as the development of its staff.. * Developed agents into Supervisors, Trainer and other administrative roles. * Responsible for productions quality performance. * Created new hire retention plans. * Held daily, weekly and monthly meetings to discuss the progress and development of the departments. * Reported billable training logs. * Helped Center to achieve monthly revenue goals. * Prepared departments for quarterly audits. * Supervised employee&;s transition from training to production. * Managed payroll systems. * Attended to agent&;s needs and demands. * Developed one on ones with agents, coaches and trainers to discuss their monthly stats and goals. * Worked with a site which housed a combined headcount of people. Jun. May. Ingles Individual: English Teacher * Programmed and prepared classes. * Worked with learners of various ages. * Reported student&;s progress. Accomplishments: Provided people the assistance to learn a new language. Assisted in launching two new projects. Successfully ramped agents in one month. Held the centers QUALITY rankings out of months in st place in a network of sites. Met and exceeded the absenteeism and attrition targets. Created the "Supervisor bible" which aids Supervisors in the transition from agent to sup. Achieved the certification of % of the training staff. Overlooked and managed the sites ongoing ramp of over new hires. Introduced leadership and management education to the staff for their personal growth such as: * One minute manager * Developing the leader within you * Education: * High School Diploma Aug May Central High School, Kansas City, Mo * Bachelors Degree in Business Administration Sept Jun UMKC, Kansas City, Mo Skills: * Good Sense of Urgency * Work Well Under Pressure * Natural Leadership skills * "Outside the box" thinker * Adapt well to change * Challenge driven

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