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Telephone Mob. + Work. + EMail SKYPE skype:mC. Linkedin profile
PROFESSIONAL EXPERIENCE EBILLING Spa Modena Italy Industry: BPO/Business Services Digital Document Production, Print Management Services, Document management and Legal Archiving Account Manager and Business Developer Assigned Accounts: Sky Italia Spa, Fastweb Spa, GDF Suez Energie Spa, Eon Energia Spa, Cariparma Gruppo Crédit Agricole, Ciscra Spa/Cedecra scarl. Reporting to the Sales Director and CEO responsible for: Account management and business development for public utilities along the entire sales process: cold call, prospect qualification, sales negotiation and contract definition. Sales budget and forecast reporting for active accounts and new business. New business initiatives cross and upselling for assigned key accounts in public utilities, telecommunications and finance sectors. Improving customer satisfaction establishing profitable and lasting relationships with budget owners and key decision makers. Single point of reference for aftersale activities, customer retention, SLA service level agreement and KPI key performance indicator monitoring. Main achievements: · Sales revenue increase for the public utilities market: from , Ml to , Ml in years time. · Acquisition of new clients in the public utilities sector E.ON, ACSMAGAM Group, TEA Mantova, Bluemeta, Acqualatina, Multiutility etc., multiprovider business model adoption. · Up to % cost reduction in printing and delivery service for a Public Utility obtained through `multiprovider business model&; adoption and document aggregation. · Increased customer satisfaction: KPI monitoring on service levels and monthly service meetings for assigned accounts. GRUPPO PRO Spa now Bologna IT Industry: ICT/Business Consulting Presales CRM and Enterprise Information Portal Reporting to R&D Director and then to the Web . Competence Unit Manager dealing with: Presales activities Demonstration, Proof of Concept for web . software solutions: CRM Customer Relationship Management EIP Enterprise Information Portal and WCM Web Content Management. Business interviews with clients for the definition of software projects requirements and product development. Training of colleagues and business users regarding new software solutions and functionalities. Business Developer Reporting to the Sales Director I developed the business in Spain. Business development and partnership management for Spanish market. Main achievements: · Significant contribution to business requirement definition for JCRM ® CRM software developed by Gruppo Pro. · Provided training to colleagues for web solutions based based on Websphere Portal Server by IBM. Part of project management team in over projects in various industries Fashion, Food, Automotive and Ceramic. LUXOTTICA IBERICA S.A Luxottica Group Barcelona SPAIN Industry: Luxury Goods Junior Subsidiary Manager Reporting to the Branch Manager, responsible for: Customer Service and Inside Sales Dept. coordinating agents dealing with inbound calls. Point of sale and advertising materials budgeting. Warehouse and logistics management for Ray Ban, Killer Loop and Arnette brands.
SMEG ESPANA S.A Barcelona SPAIN Industry: White appliances Internship + Sales assistant Main tasks reporting to the Branch Manager: Internship in the Aftersales and Marketing Dept. months Product management, reporting to the Italian HQ, creation and translations of commercial, technical information and advertising materials. Training and technical updating of the sale representatives in Spain.
EDUCATION Master in Ecommerce Marketing Management in IFOA Bologna Italy April Leonardo Project Scholarship with internship in in SMEG España SA in Barcelona, Spain September December MBO in Business Administration year course in Faculty of Economics Marco Biagi University of Modena August Scientific High School "Istituto Sacro Cuore" in Modena Italy ADDITIONAL COURSES Solution Selling® o Executive Level & Startegic Opportunity Workshop Major Account Selling `` o Sales Execution Workshop days Project Management o IT Project management course using MS Project in Gruppo Pro FOREING LANGUAGES Italian: native English: fluent Spanish: fluent Catalan: basic Dutch: basic Attended summer English course in UK, Ireland and USA staying in guest families for weeks/year from to years old. I lived and worked for two years in Barcelona, Spain. PERSONAL DATA Current address: Saragozza St. n., Bologna Italy
Place and birth date: Modena, th May,
References and list of Companies I worked for available on request. I agree with the internal use of my personal data, Italian Privacy Law. L. /.