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Road T: ..
Canada, VG A
To find a challenging sales and
customer service role in a rewarding and positive environment where
I can utilize my extensive experience to satisfy my employer’s strategic
A SEASONED PROFESSIONAL
EXPERIENCED IN DEVELOPING AND SELLING BUSINESS SOLUTIONS TO CUSTOMERS
IN A VARIETY OF INDSUTRIES. MOTIVATED, ENERGETIC, RESULTS DRIVEN LEADER
WITH A STRONG RECORD OF SUPERIOR SALES PERFORMANCE AND CUSTOMER SATISFACTION.
DEMONSTRATED ABILITY TO BUILD AND PERFORM IN HIGHLY SUCCESSFUL TEAMS
AND EFFECTIVE LONG TERM WORKING RELATIONSHIPS WITH KEY STAKEHOLDERS.
Sales and customer satisfaction:
Designed and implemented a strategic plan, marketing plan, complete
sales team process structure, promotional materials, Customer Service
Management CRM system, and performance measurement and reporting expectations.
Built a sales structure for a transportation company that had been operations
focused. Also ensured a culture of complete customer satisfaction among
all sales team members and ensured optimal return business and customer
promotion through word of mouth.
Proven track record of identifying, developing and maintaining positive
working relationships with business partners within and outside of employer,
and developing and leveraging strategic alliances with appropriate key
stakeholders to achieve desired results.
As a highly effective communicator, met with key customers to present
and sell business solutions to satisfy their transportation and logistics
needs. Negotiated terms in partner service agreements and customer contracts
and reviewed and renegotiated the terms periodically to ensure optimal
value for employers and fair return for stakeholders and customers.
Leadership and development:
Coowned a trucking company for years, successfully supporting all
management, sales, customer service and administrative functions before
selling ownership in the company in . Extensive experience leading
teams ranging from to individuals with repeated success fostering
effective cultures and environments. In sales leadership and performance,
the outcome was a committed team with a “business professionals who
can sell” approach focused on the same goals of researching and analyzing
market trends, identifying key sales potential, closing sales and maximizing
revenue, expanding employer value, ensuring customer satisfaction, promoting
greater cost and logistics efficiencies, driving vision and achieving
strategic goals and objectives.
and change: Engineered processes and Standard Operating Procedures
SOP transitioning employer from operations to sales focused where
such structure had not formally existed previously. Developed a business
case and received approval from company President for the development
of professional promotional materials and worked with design consultant
and writers to develop the product.
Sales & Customer Service
Vedder Transportation Group –
Abbotsford, BC / – /
Vedder Transport Ltd and CanAm West Carriers Inc, Vedder Transportation
Group offers equipment that travel dedicated and irregular routes throughout
Canada and the United States. The company’s facilities are fully serviced
by rail and offer Multi Commodity Food Grade Bulk Liquid and Dry Freight
Transloading, as well as over million square feet of warehousing.
Reporting to the President,
developed and executed strategic direction, and provided leadership,
management and coaching to a sales team supporting company growth and
profitability and optimal customer satisfaction. Ensured the sales team
was effectively organized and staffed to achieve its vision and financial
Directed daytoday sales team operations including
strategic direction setting, performance measurement, reporting, communication,
Positioned the organization
for success by developing and implementing company promotional materials,
as well as processes and Standard Operating Procedures SOP transitioning
from operations to sales focus.
Managed direct sales
for a portfolio of customers with duties including shipment coordination
via motor and intermodal carriers, pursuing business leads, negotiating
customer and partner contracts, customs facilitation, general business
development, and resolving customer service issues.
Contributed to the
development of an environment and culture that supported, enabled, and
empowered sales team members to deliver excellence and reach their full
potential through collaboration, communication and teamwork.
KLine Trailers Ltd. – Langley,
BC / – /
Ltd is an innovative
company offering superior equipment design and manufacturing experience.
Products include US & Canadian style truck transfers, multiaxle
lowbeds, mine equipment, bulk and/or waste haulers, demolition vans,
end and side dumps, and other specialty trailers such as wind blade
Led employer efforts
in all facets of administration and office management including but
not limited to managing company accounting and finance, budgeting, drafting
of correspondence, inventory control, invoicing, purchasing, reporting,
service contract negotiation, payroll and benefits, credit and collections,
strategic planning, customer service and satisfaction, and dispute resolution.
Sales Coordinator & Office Manager
Taiga Building Products – Langley,
BC / – /
One of the leading
independent wholesale distributors of building products in Canada.
Reporting to the Vice
President, supported employer efforts in targeted sales and profitable
growth of its moulding division.
Reporting to the General
Manager, led employer efforts in all facets of administration and office
management including but not limited to managing company accounting
and finance, budgeting, drafting of correspondence, inventory control,
invoicing, purchasing, reporting, service contract negotiation, payroll
and benefits, credit and collections, strategic planning, customer service
and satisfaction, and dispute resolution.
Identified and implemented
significant cost savings in administration by streamlining processes
and workloads. Costs were reduced by % and efficiencies were realized.
years of coownership
of a trucking company in Alberta
years of sales and
administrative service for employers in the lumber, building products,
and petroleum industries
& PROFESSIONAL DEVELOPMENT
Collision Avoidance Certificate
– Alberta Motor Association, Edmonton, AB
Business Management Certificate
– Grant MacEwan Community College, Edmonton, AB
High School Diploma – Spruce
Grove Composite High School, Spruce Grove, AB
keikohrabinsky January, : AM
I assume you
did not want “Directed to”
keikohrabinsky January, : AM
This is great.
You do not have to go back years…