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<pre>Array ( [var] => cut_url ) </pre> Resume for Mhd Ossama S. for Coach / Trainer in Damascus, Syrian Arab Republic. Search More Resumes for Coach / Trainer on #7YCFDW7W3

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Resume for Mhd Ossama S. for Coach / Trainer in Damascus, Syrian Arab Republic

Occupation: Coach / Trainer Industry:
Country: Syrian Arab Republic City: Damascus
State: Dimashq ZIP: 011

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Mhd Ossama Ibrahim S.
Damascus, Syria
Mobile: +
< Career Objective:
Seeking a challenging vacancy where my skills can be employed and developed in a truly
fascinating, multi – cultural and inter – disciplinary working environment.
< Professional Experience
|Training and Development Officer |Syria International Islamic |Jan till Now |
| |Bank | |
| |Syria | |
Syria International Islamic bank was established as a Syrian private anonymous joint stock
company with a capital of billion Syrian pounds under a developed Islamic financial vision of a
strategic partnership between the private sectors in the Syrian Arab Republic and the State of
Key Roles:
• Organize and implement training programs for SIIB new recruits.
• Prepare and Conduct annual TNA plan.
• Prepare and develop training materials and guides.
• Conduct post training evaluation for newly recruits in SIIB.
• Report trainees’ behavioral evaluation and quiz mark to SIIB management.
• Dealing with all external training parties from A to Z
|Country Trainer – western region |NOKIA Academy |July till Nov |
| |Jeddah Saudi Arabia | |
Nokia Academy was born in as a result of management’s call for a more integrated,
focused approach to product training at Nokia, a worldwide provider of mobile communications
Headquartered in Finland.
Key Roles:
• Organize and implement training programs for Field Force staff, NOKIA stores staff, local
operators, local distributors.
• Organize and implement soft skills training programs for Force staff, NOKIA stores staff.
• Conduct Market visits for NOKIA stores and local shops.
• Evaluate the productivity and efficiency of the delivered training to local shops by Field Force.
• Monitor the training performed by route trainers to local shops.
|Training and Development |SYRIATEL Mobile Telecom |Mar July |
|Coordinator |ISO : Certified | |
| |Syria | |
SYRIATEL is a leading Syrian mobile organization, SYRIATEL is leading the telecommunication
market since , it has successfully established its reputation by focusing on Customer satisfaction
and social responsibility.
Key Roles & Achievements:
• Organize and implement training programs for new recruits.
• Organize and implement internal training programs for CS staff.
• Conduct researches & surveys to assess Customer Service staff training needs.
• Prepare and develop training materials, tools, booklets and guides.
• Update customer service staff with new procedures and services.
• Handel inquires received from Customer service staff related to business info.
• Conduct post training evaluation for newly recruits staff in CS.
• Report trainees’ behavioral evaluation and quiz mark to CS management.
• Report post training evaluation for training effectiveness to head of BO unit and CS director.
• Reworded by Appreciation letter from CEO regarding News Letter Project.
Back Office Quality Circle
from Sep till Mar
Duties and Responsibilities:
• Coordinate with quality representative on a continues basis in order to achieve action plan and
QMS continues improvement.
• Assist on the follow up on QMS related issues, audit reports followup and reporting to quality
• Support own unit for quality management system set up.
• Assist in the coordination of the implementation , and documentation activities between own unit and quality
• Help removing barriers to implantation process.
• Contribute in developing, maintaining and continually improving the Dept. QMS manual.
• Ensure that quality management system is being understood and implemented by own unit.
• Promote quality culture and awareness to the QMS requirements.
• Assist in training new recruits on Dept. QMS manual within the scope of new recruits functions in
coordination with department quality rep.
• Suggest improvements to QMS.
|Call Center Support Agent |SYRIATEL Mobile Telecom |May till Mar |
| |ISO : Certified| |
| | | |
| |Syria | |
Key Roles & Achievements:
• Follow up the daily events that happens every day and solve the services problems
coordination with other departments and on call persons
• Switch coordinator
• Preparing daily and monthly reports
• Holding custody task in Call Center
• Rewarded by Thank you letter from CS Director regarding extra efforts during Numbering
Also Worked As:
• Worked as English Teacher Syria Damascus
• Worked as a private contractor Syria Damascus
• Worked as Sales man in Carrefour Hyper Market UAE – Dubai
• Worked as Distribution Observer on ADBACK Co. Syria Damascus
• Worked as private tour guide Syria Damascus
< Education
| | |
|University of Damascus |Teacher Training Institute Graduated |
| |Graduated from Teacher Training Institute – |
| |English Department |
| | |
| |Translation Department Student |
| |Last year Student in Translation College of |
| |Damascus University Open Learning branch. |
| | |
| | |
| | |
< Training Courses
• First Aids and Fire Fighting by Civil Defense
• Advance training and facilitation development program by MAK group
• Adobe Photoshop CS SBS computer training center
• Writing Technical Reports and Correspondence by Syriatel Academy
• Advance Excel course by Syriatel Academy
• Power of Choice course by Syriatel Academy
• Problem Solving &Decision Making course by Syriatel Academy
< Languages
Very good command of English Listening – Speaking – Writing – Reading.
Arabic : Mother tongue
< References
• Mr. Eiad Absi
Training and Development Manager

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