SYRIATEL is a leading Syrian mobile organization, SYRIATEL is leading the telecommunication
market since , it has successfully established its reputation by focusing on Customer satisfaction
and social responsibility.
Key Roles & Achievements:
• Organize and implement training programs for new recruits.
• Organize and implement internal training programs for CS staff.
• Conduct researches & surveys to assess Customer Service staff training needs.
• Prepare and develop training materials, tools, booklets and guides.
• Update customer service staff with new procedures and services.
• Handel inquires received from Customer service staff related to business info.
• Conduct post training evaluation for newly recruits staff in CS.
• Report trainees’ behavioral evaluation and quiz mark to CS management.
• Report post training evaluation for training effectiveness to head of BO unit and CS director.
• Reworded by Appreciation letter from CEO regarding News Letter Project.
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