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<pre>Array ( [var] => cut_url ) </pre> Resume for Sanjay C. for Coach / Trainer in Mumbai, India. Search More Resumes for Coach / Trainer on Resumark.com #DSF3FLUO6
 

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Resume for Sanjay C. for Coach / Trainer in Mumbai, India




Occupation: Coach / Trainer Industry:
Country: India City: Mumbai
State: Maharashtra ZIP: 401208



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SANJAY C. EC /, Evershine City Avenew, Evershine City, Vasai East Thane Mobile: + Email: SYNOPSIS * Over years of Senior Managerial level experience in BPOs, Insurance and FMCG Training. * Over years of experience in sales management roles. * Possess excellent interpersonal, communication and organizational skills with proven abilities in Training & Development and Transaction Monitoring. * Outstanding record for building and maintaining relationships, earning trust, and respect from diverse groups of people through effective communication skills, strategic vision, and meticulous followthrough. Organized, efficient, and precise with strong liaison skills. * Demonstrate exceptional diagnostic and needs assessment skills, with ability to respond to complex issues by presenting customized learning solutions. CORE COMPETENCIES * End to End Management of the Training Function. * Creation of Core Training teams. * Content Development and Delivery Mechanisms. * Design and Implementation of Administrative and Certification Mechanisms. * Training & Post Training Proficiency Support and Management Grad Rate, CSAT, etc.. * Finance, Resources and Manpower Planning and Budgeting. * Excellent communications skills and ability to enmesh with crossfunctional teams. * Assess organizational, departmental, and program needs. * Link human performance to the effectiveness of the enterprise. * Apply instructional system design and development principles. * Assure the application of effective training methodology. * Evaluation of the instructional design, development, and delivery functions. PROFESSIONAL EXPERIENCE Training Consultant Employer : Drishti Competence Enhancement Services. Clients : Adani Wilmar, Pidilite, Henkel, Etc.. Location : Mumbai Tenure : From April Till Date. Profile Sourcing and conducting of Training programs in the areas of: * Leadership Development Selling Skills * Customer Service Advanced Channel Management * Coaching and counseling Team Bonding Asst. Vice President Training Employer : Spanco Respondez BPO Services. Clients : Telecom, BFSI, Healthcare, Travel, Gaming, Etc.... Location : Mumbai Tenure : From April to March . Profile Supporting both US and UK customers with clients being serviced from the Division. Providing leadership to the US and UK Training teams for all aspects relating to training. The role involved total responsibility of the Training function for the Division supporting all processes running at multiple sites in India, US and UK , which includes, Outbound Sales, Inbound Sales, Collections, Tech Support and Inbound Customer Service. The range of support extended to Voice, Chat and Web based processes for some of the leading Telecom, BFSI, Healthcare, Travel and Gaming projects. Spearheaded V&A, Process, and OD Training Teams. Achievements * Structured the Team in terms of staffing, reporting, setting KRAs and setting expectations from each Team Member. * Promoted in April&; from GM to AVP with role expansion and US and UK responsibilities being entrusted. * Handled ramp ups as per client requirements and met all expectations of multiple clients in terms of meeting metrics and leading to additional business. * Maximum number of promotions from within the team to fill newly created vacancies and minimal external hiring. * Certifications of Trainers put in place. * Redesigned the entire V&A curriculum for both U.K and U.S. and incorporated cultural elements. * Process Reengineering and Six Sigma methodology introduced in the company. * Started the OD function with the first OD initiatives in . * Brought in a Learning environment and introduced the Training Calendar for OD related activities. * Conducted MDPs for the Core Team and nd line managers in the areas of Supervisory Skills, Managerial Effectiveness, Coaching and Counseling, Leadership Development, Time Management, Etc.. * Awarded the best Department Award in . Sr. Manager Training, Quality and ID Employer : Convergys India Services. Clients : Telecom and ISP Location : Mumbai Tenure : From June to March . Profile Responsible for Training & Call Quality at Mumbai across the site for Voice & Accent, Soft skills and Process Training. Leading a team of Trainers, Training Managers and a Quality Manger with a team of Quality Coaches & Communication Coaches. Key responsibilities include Managing Training Schedules, Training Needs Identification, TNA, Training Delivery, Transaction Monitoring and managing the Training & Quality function as per budget. Migrated New Processes from US and Australia from project signoff stage, implementation to go live. Both clients are telecom giants in their sector in the respective countries. Headed a team of Trainers, Coaches and Managers. Achievements * Commended for the successful migration of a leading Australian project by the global head of training and handed over the charge to the new incumbent after selection and hiring of a new team for a new site at Thane. The project was the largest for the company in terms of being a first in India and from the geography. * Successfully migrated a leading Telecom project from Manila, Phillipines and supported the program to the level of the best performing offshore site within months of Go Live in terms of meeting performance metrics of the client. * Associated with the setup of the Malad Centre right from the buildup stage and had been the Contact Person from Training for all client visits to the site and to the New Thane Site. * Also led a Green Belt Certification Project on Training Tracks and Growth path for the Training function. * Certified by LTI Language Testing International, USA as Superior speaker of the English Language. Regional Training Manager Employer : ING VYSYA LIFE INSURANCE CO PVT LTD Location : Mumbai Tenure : From Oct to May . Profile Training Head for the entire Western Region with regard to training of Sales Managers & Insurance Advisors. Leading a team of Training Managers in the Region. Coordination for all India Prerecruitment Exams for Advisors across the country with the Examination body. Achievements * Single handedly set up the training function in the West starting from Branch to branches in the Western Region. * Ran more than Induction programmes for Advisors and Sales Managers in ING in addition to developing need based modules and delivering them at periodic intervals. * Close working in field to internalize learning and set example with Sales Managers and Advisors. * Upskilled all Branch Training Managers for conducting PRIMA , MATCHLESS and need based modules. National Sales Training Manager Employer : GEOFFREY MANNERS LTD Location : Mumbai Tenure : From Apr to Sep . Profile All India Sales Training of all front liners, first line managers and second line managers across India. Conducted a series of training programmes across all levels including designing and execution of MDP for Managers. Achievements * Setup the training function as a department. * Conducted more than training programs for frontliners, ASMs, and RSMs * Close working in field to internalize learning and set example with Sales Managers and SRs. * Also designed and conducted Leadership Development Program for Sr. Managers across functions. * Initiated need analysis as a basis for training. Corporate Training Consultant Employer : NIIT Ltd.NIS Division Location : New Delhi Tenure : From Sept to March . Profile Designing and conducting a variety of training programmes for corporate clients in the area of selling skills, customer service and soft skills like leadership, team building, etc. Achievements * Over corporate training programs conducted. * Industries covered included Automobiles, BFSI, Infrastructure, FMCG, etc.. * Customized various training programs along with ID Team. * Was the internal trainer for conducting TTT on the SPIN Program. Regional Sales Manager North Employer : Corn Products Co. I Ltd. Now Part of Unilever Location : New Delhi Tenure : From Mar to Aug . Profile Responsibilities included geographic Northern India Sales comprising of the states of Delhi, U.P, Punjab, Haryana, J&K, Himachal Pradesh and Rajasthan Sales /Sales Administration and total gamut of activities related thereof. Achievements * Delivered volume and value sales as per plan/ target. * Operated with % manpower initially during peak selling months and still achieved targets. * Carried out restructuring, recruiting and built a team for performance. * Carried out a host of sales promotions activities. Regional Sales Manager East Employer : ASIAN CABLES & INDUSTRIES LTD.Presently Gillette India Ltd Location : Kolkata Tenure : From Oct to Feb . Profile Independently handled the states of Karnataka and Tamilnadu based at Bangalore in relation to sales , accounting , warehousing inventory management and management of dealer network and field force. Promoted and thereafter handled the entire Eastern Region comprising of W.Bengal, Bihar, Orissa and N.E.States based at Calcutta. Was Profit Centre Head for Eastern Region. Achievements * Fine tuned systems. * Extended distribution and delivered % growth in volumes in the st year. * Turned around the region from a noncontributing region to a profit making region within the first financial year of taking over. Area Manager Employer : Dabur India Ltd. Location : Patna Tenure : From July to Sept . Profile Handled independently profit center in relation to sales, accounting, warehousing, inventory and management of dealer network and field force of Bihar and Nepal. Achievements * Delivered growth in sales over a high base and increased sales of new and slow moving lines. * Directed High Powered Brand launches. * Met value and volume targets with receivables well under control. Marketing Supervisor Employer : ITC Ltd. Location : Patna Tenure : From Sept to June . Profile Independently handling sales of territories across Bihar. Gauging brand trends, ensuring distribution and sales in assigned territory. Achievements * Ensured distribution * Regular feedback and launch of new brands of cigarettes. * Involved in brand promotion activities of leading cigarette brands. Sales Executive Employer : Modi Xerox Ltd. Location : Kolkata Tenure : From Sep to Aug . Profile Responsible for selling photocopiers in the designated territory of North Bengal, Darjeeling Hills, Bhutan and Sikkim. Achievements Delivered assigned targets. Sold the largest nos. of photocopying machines to the Royal Govt. of Bhutan. Sold the first machine in Sikkim to the Governor at Gangtok. Training Programmes Attended To Enhance Skills * Management Grid Programme conducted by RPG Enterprises at Hyderabad. * Time Management for Executives conducted by YMCA * Training for Trainers conducted by CPC International at Colombo Sri Lanka * Workshop on Personal Quality Initiative * Selling Skills by Huthwaite Research Group, U.K * Phil Crosby Quality Education System Workshop conducted by NIIT * Adventures in Attitudes conducted by NIIT. * TTT at Competence Development Center, ING. * Certified Business Consultant by Convergys * CI Workshop on Continuous Improvement Tools * Business Consulting Workshop for Sr Managers * Certified Master Trainer in Convergys. * Completed Negotiation Skills Workshop for Sr Managers. Academics HSLC Don Bosco&;s High School. Guwahati. PreUniversity Arts Henry Stedman Cotton College, Guwahati. Graduated with Economics Hons. from St. Xavier&;s College, Ahmedabad. Masters in Business Management. From Dpt. Of App. Eco & Commerce. Patna Univ. Personal Details Date of Birth: th January, Address: EC/ Evershine City Avenue Evershine City, Vasai East , DistrictThane, Maharashtra, INDIA

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