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<pre>Array ( [var] => cut_url ) </pre> Resume for Amrita Pritam Kaur R. for Coach / Trainer in Mumbai, India. Search More Resumes for Coach / Trainer on Resumark.com #EERVUTCM9
 

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Resume for Amrita Pritam Kaur R. for Coach / Trainer in Mumbai, India




Occupation: Coach / Trainer Industry:
Country: India City: Mumbai
State: Maharashtra ZIP: 400016



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Amrita R.
Residential Area: Mahim,Mumbai
Maharashtra
Phone:
Email:
|TR.ning & Development / Human Resources / Legal |
|International & Domestic BPO / Education Hubs / Law Firms |
|Total Work Experience as on June : Years Months |
|CARREER HIGHLIGHTS |
| |
|Setting up of Recruitment – TR.ning – Human Resource and Operation |
|Process at Azure Ahmedabad and managing CSR’s – Team leaders – |
|TR.ners and Managers and handling , , calls every month for st|
| months |
|Have successfully managed relations with Vendor across states with |
|+ staff for over years |
|Have successfully managed day to day relationship with the Fortune |
|clients – Reliance Communication and Reliance Digital TV for over years|
|Managing a team of TR.ners across vendor sites and conducting |
|continuous TR.ning improvement Program for them |
|Developing and Managing the E Learning Portal for Telecom and Direct to |
|Home Processes |
|Have Successfully TR.ned CSR’s, Team Leaders, Managers |
|across various Vendor sites. |
|Worked as a Legal Advisor for Transfer of Property Cases and Corporate |
|Cases in the capacity of Junior Advocate |
|Worked as Legal Consultant for immigration to UK and USA |
|Career Profile |
A highly dynamic years of experience in TR.ning and Development; Human Resources
and Legal Team in International and Domestic KPO’s and BPO’s, Corporates and Law
Firms reflecting significant performances in all the related assignments.
Top notch TR.ning and Development Professional with great background in providing
leadership and managing the implementation of Company’s Learning and Development
strategy; setting up a ’One Stop Shop’ TR.ning and Development systems and
processes in the TR.ning Team; to liaise and work in partnership with TR.ning and
Development providers, managers and staff who require TR.ning and Development
support.
* Excellent communication and interpersonal skills has enhanced my success at
managing people and implementing many new and challenging programs
* Proactive leadership with necessary business acumen, problem resolution skills and
sound people skills has helped me to facilitate a team approach to achieve
organizational objectives, increase productivity and enhance employee morale
* Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods and technologies has helped me to assist the organisation in its
endeavor for innovation
* Dedicated, innovative and selfmotivated team player and initiator to achieve both
personal and corporate goals
|Education |
|Bachelor of Commerce Bachelor of Law MBA HR |
| |
|Magadh University Mumbai University D.Y.Patil University |
|First class Second class |
|First class |
|Other Courses : |
| |
|IATA / UFTAA FOUNDATION & EBT Course |
| Montreal |
|Diploma in International Airlines & Travel Management, |
| Mumbai |
|Computerised Reservation System – AMADEUS, MUNDUS USA |
|Mumbai |
|Aptech Computer Course with FoxPro Programming |
| Mumbai |
|Leadership in BPO |
| DAKC – Employee Enhancement by the Company |
|TR.ning and Development |
| DAKC – Employee Enhancement by the Company |
|Operation Management & Client Relationship |
| DAKC – Employee Enhancement by the Company |
|Green belt TR.ning |
| DAKC – Employee Enhancement by the Company |
| |
|Employment |
|Past Employment : |
|Legal Advisor & Advocate: January – January |
|TR.ner: SIES College – January – November . |
| |
|Current Employment |
|TR.ner: Reliance Dhirubhai Ambani Knowledge Center – Since November |
|Areas of Exposure: |
|TR.ning Management: |
* Identifying the tR.ning needs across levels through mapping of skills required for
particular positions and analysis of the existing level of competencies of individual
vis vis the gaps
* Determining tR.ning needs of employees through Skill Gap Analysis, Pre & Post
TR.ning Evaluation; accordingly preparing the Annual TR.ning Calendar &
organizing tR.ning schedules
* Conceptualization of TR.ning based on TR.ning Need Analysis
* Developing TR.ning Modules based on TR.ning Conceptualization
* TR.ning Delivery and TR.ning Planning
* Creation and delivery of Special Modules for Self Development
* Planning module layout for complete and wholesome tR.ning
* Developing Team member Coaching tools to enhance the performance and productivity
* Developing Performance monitoring and feedback tools
* Running boot camps with a success ratio as high as percent, turning the bottom
performers to consistent above average performers
|Leadership and Vendor Management. |
* Successfully set up the Customer Support Process for Telecom and Direct To
Home Services with employees handling , calls per day within
months at vendor locations
* Managed over all HR – TR.ning and Operation for New Hires for first days for
over months.
* Managed and led Vendor management teams
* Managed teams of inbound call center
* Successfully mentored mid and upper level managers
* Successfully coached and mentored teams of tR.ners
* Managed a team for Client Relationship
* Always nominated to lead change and change management
|People Management |
. Recruiting Key Sales personnel for supporting sales functioning of branch
. Establishing measurable goals/targets for the team, motivating them towards achievement of
the same in desired span of time
. Managing the administration of performance management program, TR.ning calendar ,MIS
including periodic performance reviews
. TR.ning and enhancing product knowledge and sales skills of team
|Relationship Management |
. Managing the relationships with the Clients Reliance Communication and Reliance
Digital TV and Vendors for the execution and management of processes
. Providing Full time TR.ning support to Vendor Teams across States with
calling staff
. Intermediate between Clients and Vendor Teams for all activities
. Monitoring overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize satisfaction level
. Establishing strong and harmonious relationship with Channel Partners
. Coordinating with all the departments in order to ensure smooth operation of the
process

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