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<pre>Array ( [var] => cut_url ) </pre> Resume for Lark S. for Coach / Trainer in New York, New York. Search More Resumes for Coach / Trainer on #G2RDT6AD8

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Resume for Lark S. for Coach / Trainer in New York, New York

Occupation: Coach / Trainer Industry:
Country: United States City: New York
State: New York ZIP: 10465

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Lark S.
Organization Development
Change Communication
Instructional Design
PO Box
Throggs Neck Station
Bronx, NY
Professional Goals
Enable groups to initiate and manage change
Improve organization, group and individual
performance through planned learning
Build knowledge capital
Qualifications Overview
High level skills in developing and implementing
successful and innovative organization and human
resource development strategies and programs
which improve the effectiveness of managers and
the organization units they lead
Management consulting skills developed through
on the job practical success in providing advice,
counsel and guidance to line managers and
Post graduate and undergraduate qualifications in
human resource management completed at an
exceptionally high standard
Achievements by Client/Employer
SelfEmployed Contractor
For each of the learning projects, a description of the company is shown
followed by a bulleted list of results achieved.
Client: Marchon Eyewear, Optical Distribution
January – December
Marchon Eyewear manufactures and distributes eyewear. Headquartered in
the USA with regional headquarters in Amsterdam, Tokyo and Hong Kong,
Marchon products are distributed in over countries through local sales
Change Communication and Learning Lead for SAP implementation
Conducted stakeholder analysis during project Blueprint phase
Built global change communication plan for project lifecycle
Designed and facilitated change agent skills program for project
participants and affected stakeholders with an emphasis on the
situational leadership coaching model in response to an
organizational issue
Client: Perella Weinberg Partners, Financial Services
September – October
Perella Weinberg Partners is an independent, privately owned financial
services firm that provides corporate advisory and asset management
services to clients around the world.
Performance Management Consultant to guide Human Resource
Management in establishing competencybased performance
management and remuneration process
Devised tools to support the design of a competencybased
performance management process
Synthesized leadership/management competencies from the field
research of Dr. David McClelland
Client: Valassis, Direct Marketing
December – March
Valassis Direct Mail, Inc. serves , national, regional and local retailers
and reaches million households, more than % of the nation’s homes,
with its shared mail advertising.
Contracted as an Instructional Design Consultant in response to
postal rate changes that impacted business processes across the
whole company
Through production Subject Matter Experts representing plants
across the USA, developed facilitator led elearning blended
courses with assessment using PowerPoint, Articulate, and
Captivate on new procedures and related system enhancements
Lark S.
Organization Development
Change Communication
Instructional Design
PO Box
Throggs Neck Station
Bronx, NY
Expertise and Deliverables
Organization Development
Cultural Understanding and Systems Development
Change Management
Change Communication
Performance Management
Process Improvement
Performance/Needs Analysis
Data Gathering
Task Analysis
Skills Audits
Assessment and Evaluation
Formative and Summative Skill Assessments
Cost Benefit Analysis
Technical Writing
Policies and Procedures
Posters and Brochures
Emails and Sales Scripts
User Guides and Job Aids
FAQ’s and Glossaries
Instructional Design
Learning Objectives
Course Outlines
Curriculum Development
Facilitator Guides
Visual Aids
Course Handouts
Job Aids
Team Meetings
Focus Groups
Instructorled Learning
Achievements by Client/Employer continued
Client: Caltex, Natural Resources
July – September
Caltex Australia, a public company, is Australia’s leading oil refining and
marketing company and is a significant competitor in the convenience retail
As a Technical Writer, contracted to create job aid on recording
position and salary changes in new SAP software
In anticipation of future centralized HR service center, negotiated
agreement from corporate, marketing and refinery divisions
Subject Matter Experts and their managers on a single position
and salary change process
Integrated policy, procedure and SAP records into stepbystep
guide to position and salary changes
Reviewed and modified draft SAP system training to ensure
consistent messages on policy and procedure
Developed change communication presentation to launch new
SAPbased HR position and salary process
Client: Telstra, Telecommunications Call Center
June – May
Telstra is Australia’s leading telecommunications and information services
company. Competing in all telecommunications markets, they provide .
million fixed line services and . million mobile services.
As a Learning and Development Consultant, designed curriculum
for inbound call center staff that reduced initial training from
days to days resulting in significant cost savings
Developed productivity enhancing customer service representative
job aids
Trained staff oneonone on system applications and related
sales and service procedures
Client: Jackgreen, Utilities
October – Jan
Jackgreen is Australia’s first licensed electricity retailer in New South Wales
and is dedicated to reducing carbon emissions through renewable energy.

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