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<pre>Array ( [var] => cut_url ) </pre> Resume for Elsa B. for Customer Support / Client Care / Computer Hardware in Amsterdam, Netherlands. Search More Resumes for Customer Support / Client Care on Resumark.com #L8MR5IHM4
 

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Resume for Elsa B. for Customer Support / Client Care / Computer Hardware in Amsterdam, Netherlands




Occupation: Customer Support / Client Care Industry: Computer Hardware
Country: Netherlands City: Amsterdam
State: Noord-Holland ZIP: 1065GR



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CURRICULUM VITAE

Elsa B.

Date of Birth: Ethiopia

Nationality: German

Address: Esther de Boer van Rijkstraat , GR Amsterdam

T. 

Email address:

 

Highlights of Qualifications

  • Strong interpersonal and organizational skills with a keen ability to multitask and a variety of challenges and responsibilities.
  • High level of energy and enthusiasm to reach deadlines; sharp and confident dealing agreements.
  • Proactive, flexible, organised, motivated, hard worker, team player
  •  

    Education

    / – High School Germany

    / College of Education – Business School Germany Bonn 

    Experience: 
     
     

    .. Underarmour

    Customer service representative 

    As the key link between Sales and customers provide service and support to members of the sales department regarding Underarmour Sports Fashion products.

    Responding to all customers and sales representative inquires, regarding orders, shipments, products and complaints for the German and Austrian Accounts.

    Assist customers by placing orders, providing product information and addressing questions or concerns. 
     
     

    .. Global Genesis Engineering

    Order Management Specialist

    As Program manager assistant provide demonstration programs for Cisco field sales and channel partners that enable them to showcase Cisco solutions and technologies to customers.

    Responsible for order management of tactical customer issues.

    Ensure the order process is properly completed by maintaining ongoing contact with production personnel and the field

    Handling incoming calls, email and inquiry resolution for our customer. Maintain ongoing contact with the field, customer service and warehouse personnel to receive feedback regarding all aspects of work flow such as shipment dates, special needs, product updates, feasible improvements and problems. Route change orders and expedites to the appropriate departments for processing and followup Interface directly with the field and crossfunctional teams to investigate and resolve order challenges accordingly and respond to voicemail, email and faxes in a clear and concise manner .Use of computer software programs while assisting customers, and properly documenting information relative to the call/email/inquiry.

    .. .. Borland

    Customer Support

    First line support cooperate client Database software applications. Tasks include high volume license transfers and frequent registration of customized applications.

    Responsible for accurately processing of client support logs and data entry dispatching for second line level resolution using Clarify and Sanctuary systems.

    Additionally, provide support throughout Europe, Africa and Middle East countries. 
     
     

    .. – .. Cygnific B.V.

    Customer Service Representative

    In the Eservices department assisting international clients with a highly sophisticated webbased reservation and online booking transaction system. As KLM agent, I provided combination of diagnostics of the onsite system and service process. Effectively troubleshoot difficulties clients are experiencing to improve the quality of our service. By maintaining strict guidelines, reporting to higher levels of management and also a positive organizational representative who communicates friendly and efficiently with existing as well as none existing clients 

     

    .. –.. Easycamp

    Customer Service Representative

    Selling Easycamp holidays and supplementary services, Hotel reservations, Insurances via telephone and additionally administrative tasks. Assisting within the call center support; Customer related services which consist of preparation, telephone bookings, reservation of specific camp ground locations throughout various European communities.

    Processing formal complaints and direct response mail for existing clients, distribution of company catalogs for the following year. 

    .. – .. Grey Computer Germany/Bonn

    Customer Support/ Sales Representative

    Technical customer services support, handling, maintenance, operation, coordinated efforts for planning selection purchase and installations. Provided st line level support for all existing hardware / software related applications. Consulting technical advice to clients before and after purchases.

    Conducted extensive inventory, ordered and issued PC part and equipment, maintained records, printed invoices for department and higher level of management. Use barcoded and electronic graph machine for tracking of goods, products and defective items.

    . Hotel Bristol Germany/Bonn

    Parttime student as a front desk data entry assistant, my tasks included database management, customer service, electronic accounting management, and product sales. This initial experience allowed me the opportunity to prepare and make more precise decisions in my career path. 
     

    . 
     

    . 

    Skills

    MS Word, Excel, outlook, , Warehouse Management System Viaware; Oracle

    SAP basic 
     
     
     
     
     
     
     


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