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Date of Birth: Ethiopia
Address: Esther de Boer van Rijkstraat
, GR Amsterdam
Strong interpersonal and
organizational skills with a keen ability to multitask and a variety
of challenges and responsibilities.
High level of energy and
enthusiasm to reach deadlines; sharp and confident dealing agreements.
Proactive, flexible, organised,
motivated, hard worker, team player
/ – High School Germany
/ College of Education –
Business School Germany Bonn
Customer service representative
As the key link
between Sales and customers provide service and support to members of
the sales department regarding Underarmour Sports Fashion products.
Responding to all
customers and sales representative inquires, regarding orders, shipments,
products and complaints for the German and Austrian Accounts.
by placing orders, providing product information and addressing questions
Order Management Specialist
Program manager assistant provide demonstration programs for Cisco field
sales and channel partners that enable them to showcase Cisco solutions
and technologies to customers.
order management of tactical customer issues.
Ensure the order
process is properly completed by maintaining ongoing contact with production
personnel and the field
calls, email and inquiry resolution for our customer. Maintain ongoing
contact with the field, customer service and warehouse personnel to
receive feedback regarding all aspects of work flow such as shipment
dates, special needs, product updates, feasible improvements and problems.
Route change orders and expedites to the appropriate departments for
processing and followup Interface directly with the field and crossfunctional
teams to investigate and resolve order challenges accordingly and respond
to voicemail, email and faxes in a clear and concise manner .Use of
computer software programs while assisting customers, and properly documenting
information relative to the call/email/inquiry.
First line support
cooperate client Database software applications. Tasks include high
volume license transfers and frequent registration of customized applications.
accurately processing of client support logs and data entry dispatching
for second line level resolution using Clarify and Sanctuary systems.
support throughout Europe, Africa and Middle East countries.
– .. Cygnific B.V.
Customer Service Representative
In the Eservices
department assisting international clients with a highly sophisticated
webbased reservation and online booking transaction system. As KLM
agent, I provided combination of diagnostics of the onsite system and
service process. Effectively troubleshoot difficulties clients are experiencing
to improve the quality of our service. By maintaining strict guidelines,
reporting to higher levels of management and also a positive organizational
representative who communicates friendly and efficiently with existing
as well as none existing clients
Customer Service Representative
holidays and supplementary services, Hotel reservations, Insurances
via telephone and additionally administrative tasks.
Assisting within the call center support; Customer related services
which consist of preparation, telephone bookings, reservation of specific
camp ground locations throughout various European communities.
complaints and direct response mail for existing clients, distribution
of company catalogs for the following year.
– .. Grey Computer Germany/Bonn
Customer Support/ Sales Representative
services support, handling, maintenance, operation, coordinated efforts
for planning selection purchase and installations. Provided st
line level support for all existing hardware / software related applications.
Consulting technical advice to clients before and after purchases.
inventory, ordered and issued PC part and equipment, maintained records,
printed invoices for department and higher level of management. Use
barcoded and electronic graph machine for tracking of goods, products
and defective items.
Hotel Bristol Germany/Bonn
Parttime student as a front desk data entry
assistant, my tasks included database management, customer service,
electronic accounting management, and product sales. This initial experience
allowed me the opportunity to prepare and make more precise decisions
in my career path.
MS Word, Excel, outlook,
, Warehouse Management System Viaware; Oracle