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<pre>Array ( [var] => cut_url ) </pre> Resume for Kamala R. for Customer Support / Client Care / Computer Hardware in Ampang, Malaysia. Search More Resumes for Customer Support / Client Care on Resumark.com #WZG9Q1RN8
 

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Resume for Kamala R. for Customer Support / Client Care / Computer Hardware in Ampang, Malaysia




Occupation: Customer Support / Client Care Industry: Computer Hardware
Country: Malaysia City: Ampang
State: Selangor ZIP: 68000



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Kamala, R.

   Contact Details 

Address  : F BLOCK MELATI,, DESA , TMN. DATO' AHMAD RAZALI, AMPANG, ,

                                         SELANGOR                      

Telephone No. : +

Mobile No.  : +

Email  : /

   Personal Particulars 

Age  : years

Date of Birth : Jan

Nationality  : Malaysia

Gender  : Female

Marital Status : Single

IC No.  :

   Qualification 

Qualification  : Bachelor's Degree

Field of Study : Advertising/Media

Major  : Media studies

Institute/University : University of Malaya, Malaysia

Grade  : Grade B/nd Class Upper

Graduation Date : Aug

   Experience 

Experience Level : Total Years of Experience 

Employment History 

Company Name : IBM M SDN.BHD

Position Title : Customer Fulfillment Specialist

Position Level : Senior Executive

Specialization : Logistics/Supply Chain

Industry  : Computer / Information Technology Hardware

Duration  : May Present

Monthly Salary : MYR

Work Description :

This job role covers activities such as order, backlog management, billing, basic contract or agreement preparation, gatekeeper and routing points. Responsible to maintain client relationships by supporting the hardware fulfillment process, taking ownership of problem resolution in this process, accurately handling processing or transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined hardware processes, in line with business controls and meet business objectives.      

 
 
 
 
 
 
 
 

Company Name : Maxis Communication Berhad

Position Title : Customer Care Consultant

Position Level : Junior Executive

Specialization : Customer Service

Industry  : Telecommunication

Duration  : Jan Present

Monthly Salary : MYR

Work Description :

Attend to CORPORATE customer queries and requests tactfully and professionally via telephone, Crosssell    and upsell Value Added Services

Provide accurate, efficient and quality service that exceeds the customers' expectations, Adhere to escalation procedures of handling customer complaints at all times, Maintain a high degree of responsibility towards customer confidentiality      

Company Name : De Palma Management and Services Sdn.Bhd

Position Title : Front Office Assistant

Position Level : Junior Executive

Specialization : Clerical/Administrative Support

Industry  : Hotel / Hospitality

Duration  : Feb Nov

Monthly Salary : MYR

Work Description :

Assign rooms and issue room keys; check with the housekeeping departments that rooms are ready for occupation; liaise with the bell desk to deliver luggage to the rooms; note requests for wakeup calls, transport arrangements and other general enquiries; settle guests complaints with tack and diplomacy; communicate with other departments regarding group and VIP checkins. keep a record of guests arrivals, day and time of checkin, length of stay, and their special needs and preferences; manage the booking of rooms; settle bill payments and expenses quickly and accurately for guests who are checking out; maintain safe deposit boxes; handling phone calls in bound and out bound.      

Company Name : ITO Ind. S Pte.Ltd

Position Title : In Process Quality Controller

Position Level : Fresh / Entry Level

Specialization : Quality Control/Assurance

Industry  : Manufacturing / Production

Duration  : Sep Nov

Monthly Salary : SGD

Work Description :

Checking the electronic component and measuring the quality of product while its in process and send report to the technician or engineer about the product condition for approval.     

   Skills

Proficiency: Advanced Highly experienced; Intermediate Familiar with all the basic functionalities; Beginner Just started using or learning the skill 

  Skill    Years  Proficiency

  typing    >  Advanced

  MS Excel   >  Intermediate

  MS Office   >  Intermediate

  MS Powerpoint  >  Intermediate

  MS Word   >  Intermediate

  Adobe Premiere    Intermediate

  Adobe Photoshop    Intermediate

   Languages

Proficiency: =Poor =Excellent 

  Language       Spoken  Written

  Bahasa Malaysia        

  English         

  Tamil          

   Text Resume / Additional Info 

KAMALA D/O R.

F BLOCK MELATI, DESA , TMN. DATO AHMAD RAZALI AMPANG SELANGOR 

Mobile: /                                                     Email:  

______________________________________________________________________________________  

Career Objective 

Seeking a professional career and also to contribute the best of the best learned skills. 

Education 

University of Malaya

Bachelor of Arts

Majoring in Media Studies, Minor in Indian Studies 

Sijil Tinggi Persekolahan Malaysia STPM

Sekolah Menengah Kebangsaan Tun Perak, Muar, Johore  

Curricular Achievements 

University Level    

AJK of Moral Society, UM

AJK of Hindu Society, UM

MEMBER of Tamil Society, UM

Pembimbing pelajar minggu suaikenal /

School Level

AJK of Moral Society, SMK Tun Perak

School Prefect, SMK Tun Perak

Choir participant representing district of Muar  

Know ledges and Previous Experiences 

Basic Computer Know ledges 

Microsoft Office

Microsoft Excel, Power Point

Internet Explorer ., Mozilla Firefox, Opera Navigator

Basic knowledge on computer system architecture

Adobe Premier, Photo Shop, Illustrator, Page Maker

Sound Forge ., Wave Lab, Adobe Audition, Audacity, Cakewalk Pro Audio, Visual One System 

Industrial Experience 

January April

Maxis Communication Berhad

Level , Menara Maxis,

Jalan Ampang

Kuala Lumpur

Designation : Customer Care Consultant

Attend to CORPORATE customer queries and requests tactfully and professionally via telephone,

Crosssell and upsell Value Added Services, Provide accurate, efficient and quality service that exceeds the customers' expectations, Adhere to escalation procedures of handling customer complaints at all times, Maintain a high degree of responsibility towards customer confidentiality 

February December

De Palma Management and Services Sdn.Bhd

Jln Selaman , Palm Square,

Ampang, Jln Ampang,

Ampang

Selangor Darul Ehsan

Designation: Front Office Assistant

Assign  rooms and issue room keys; check with the housekeeping departments that rooms are ready for occupation; liaise with the bell desk to deliver luggage to the rooms; note requests for wakeup calls, transport arrangements and other general enquiries; settle guests complaints with tack and diplomacy; communicate with other departments regarding group and VIP checkins. keep a record of guests arrivals, day and time of checkin, length of stay, and their special needs and preferences; manage the booking of rooms; settle bill payments and expenses quickly and accurately for guests who are checking out; maintain safe deposit boxes; handling phone calls in bound and out bound.                                     
 

September November

ITO Ind. S Pte Ltd

, Tuas South Singapore

Designation: In process Quality Controller IPQC

Checking the electronic component and measuring the quality of product while its in process and send report to the technician or engineer about the product condition for approval. 

March to May

Industrial Training

Entertainment and News Department,

RTM Angkasapuri, Kuala Lumpur.

Designation: Assistant Producer

Organizing live TV programs, postproduction works, assisting program editing etc. 

December March

THS S/S Co.M Sdn. Bhd

Jalan Bakariah, Muar

Designation: Assistant Store Keeper

Assisting Store Manager to deal with customer in purchasing and sales  

Salary 

Expected Salary: RM negotiable 

References 

Mrs.Syarifah Serijawati Abdullah

Supervisior

Level , Menara Maxis,

Jalan Ampang

Kuala Lumpur

Tel:  

Mr.L.Kanthan

Room Division Manager

De Palma Hotel Ampang

Jln Selaman , Palm Square,

Ampang, Jln Ampang,

Ampang

Selangor Darul Ehsan

Tel:  

Mr. Salim

Supervisior

Ito.Ind. S Pte.Ltd

, Tua


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