[var] => content
[type] => preview
[var] => cut_url
Operations Director, Quality and Service,
General Manager; Sales, Training, Customer Service, Business and Personnel
development for High Tech companies with high growth.
on business development; Measurement and Improvement of Quality of service
for IT companies; Management and development of business and personnel;
Computer and telecommunications Systems”
Systems and Telecommunications
Engineer with years of professional experience of them as a General
Manager CEO, Manager, Sales and Service on the Computers and Telecommunications
industry; Customer Service; Sales; Management and Sales Training provider.
I am Solution focused,
with the vision and experience to develop business and working groups,
through the use of methodologies for analysis, strategic planning and
development and work groups to MAXIMIZE EFFICIENCY AND PRODUCTIVITY
OF THE ORGANIZATION TO ACHIEVE COMPANY GOALS. Extensive experience
on negotiation techniques to build wining agreements, and to develop
long term relationships with customers of the company building up Customer
Have received RECOGNITIONS
FROM BOSSES AND CLIENTS by achieved results; proven experience on
High Tech industry, covering the technical areas; management and staff
development; maintenance; development and business growth; General Management
CEO of the company with responsibility for all areas of it, with ability
to view, analyze and propose improvements to the "vision and comprehensive
overview of the business"
Proven reputation to
generate IMPROVEMENT STRATEGIES for the business on the service
areas, with achievements such as moving the organization to be the
WORLDWIDE, or setting up guidelines to achieve SALES GROWTH
OF ,% COMPOUND GROWTH in years, or manage sales trough channels
for million U.S Dls. Bilingual EnglishSpanish, and level of
understanding of Portuguese.
PERSONAL GOAL: Be
part of a corporation where my experience becomes valuable to it, and
where I can contribute to the achievement of the goals of the company,
by using the experience and training received on High Tech Companies
on areas such as: General Management, Sales, Distributors handling and
of Interest: Technology, Computers, and Telecommunications
industries, as a General Manager, Distributors Manager, Customer Service
Manager, Human Resources Manager.
S.A. de C.V. Aug to Date; Interdev SA de CV
General Manager / CEO
description: Interdev is a firm dedicated to provide professional
services on the areas of Service Quality Measurement and improvement
and High tech personnel outsourcing , Interdev has provided services
to companies such as Oracle – Sun Microsystems, Hewlett Packard, New
York Life Monterrey Insurance or Domino Printing since among others.
and Responsibilities: In charge for the entire operation of the
company. With responsibility of the areas of Sales, Human Resources
recruitment and motivation, and Delivery of Services. Also responsible
for the of services to be sold as well as promotion and marketing strategies.
Main goal: Successful development of Interdev to promote the sale of
Company Services of Customer Service Quality Measure and Improvement.
Also the management of the administrative personnel, the Financial part
and the Operation Planning. Direct selling and promotion of the
Service Quality and Improvement of the Service Programs of Interdev,
Direct selling and promotion of the Management and Sales Training Diplomat
of Crestcom International. A key strategy was the acquisition of a Management
and Sales training Franchisee from Crestcom International.
Results: Development of an Employees Outsourcing model for High
Tech Companies, and Customer Service
Quality Measurement and Improving Programs VOC.
Sales position in Fiscal Year , as an individual with in Mexico
Country, % growth in sales from Calendar Year to .
Provide Management and Sales program training for companies such as
Sun Microsystems Mexico, Hewlett Packard, New York Life Insurance, Zurich
Insurance. Other achieved results within the customers are:
Results within Customers: Cash flow increase of , US Dls.
on the first quarter of at Tridex de Mexico, Sale increase of
. Million US Dls. from one year to the other at Domino Printing Mexico,
. Million US Dls. increase on sales at Agfa de Mexico. %
sales increase of Barsa Planeta Mexico from to . Sun Microsystems
– Oracle Business Partner since , with strategies to make
Sun Microsystems of Mexico to become the BEST Customer Service Provider
in the World on Q FY, and best in Latin America in QFY,
also Customer Service quality improvement on more than % in a year.
Development of the company procedures for employees, finance, sales
positions: Authorized instructor for the Management Program “The
Bullet Proof Manager” and the Sales program “The Bullet Proof Sales
SYSTEMS DE MEXICO. Aug May ;
Position: Cisco Mexico and Central America Channels Manager.
description: Cisco Systems is the world wide leader on manufacturing
and sales of telecommunications solutions for Voice, Data and Video
transmission. On Mexico open it’s offices in , and currently
has market presence on most of the top companies as well as in the government.
and responsibilities: Development and implementation of the business
strategies for certification and development of the Enterprise Partners.
Also responsible for the establishment and development of High Volume
Distributors, with more than Small and Medium authorized distributors.
In charge of the coordination of presales engineers, a Marketing coordinator,
and sales representatives from Cisco. Coordination, development
and implementation of the marketing programs. Development and implementation
of the entire business plan for the Small and Medium distributors, including
contract development, selection and negotiation with High volume distributors,
Marketing campaigns, promotions, discounts and awards. Direct Sales
Account Representative form to .
Average composed growth of ,% in four years; Achievement
of the country sales quota of . Millions U.S. Dollars; Certification
of new Enterprise distributors; Development and implementation
of the strategic plan for the High volume distribution channels. Achievement
of the Channels Satisfaction goal. Sales of Small and Medium Distributors
from to M US from to . First country to Implement Electronic
Commerce Model with close to % usage on th year.
Strategic Marketing Award at San Francisco Ca., Cisco Stock Awarded,
Aug , Nov. , Aug.
EQUIPMENT DE MEXICO. June July currently Hewlett
Position: Network Integration Services Manager NIS
description: Digital currently Hewlett Packard was the creator
of many of the computer technologies used today such as On line processing,
ClientServer model, parallel processors and Virtual Memory among others.
and responsibilities: Start up of the NIS business, responsible
for the Business Unit from DEC. revenue generation, expenses and
margins control of the business; Development from the business from
zero. Design, supervision and implementation of the Network and
Site Services Projects countrywide, Management of the direct and indirect
reports subcontractors. Management of Design Engineers, one
Area Manager; this team had the responsibility of coordination of the
personnel involved in the projects. Development of the Networks
and Site Services, including personnel training, recruitment, selection
and certification of products and service providers.
Achieved Results: % growth in
years, the last Fiscal Year Quota was Million Dollars.
project sale to Grupo VISA brewery for Million Dollars including Digital, Cabletron, Cisco, Com,
and Structured Wiring; Sale to BANCOMEXT for . Million Dollars,
which included Structured Cabling for Km, Routers, Hubs, Fibermuxes,
and Project Management. Other results: First International certified
Engineer TS certified in Mexico, Technical Instructor; Installation
of the First Optical Fiber Network in Mexico for data transmission.
th. level complex technical problems resolution through Mexico.
positions occupied: Support Engineer for VAX and PDP computers,
and VMS and RSTS operating systems among others, and in charge of
support engineers; Also Field Engineer and Technical Training
Award, recognition given by Digital in Thailand, Digital Stock
awarded, Certificate of recognition, Service Engineer of the Quarter
Aug. , Nov. , Mar. , Jan.
positions: Computer Center Manager – , Certified Support
Engineer, Service Engineer
Diploma hrs Crestcom International.
, , , Several Management
and Stackhouse Garber
courses hrs Digital Equipment, Dale Carnegie.
Marketing Plan Malcom H.B. Mc Donald & Peter Morris
Management Methodology Digital Equipment
– Several Sales
trainings of various Crestcom International, Bay Group,
hrs Target Marketing Systems.
– Several technical
courses of Cisco Systems Inc,
equipments, Cisco Systems de México.
Switches, Wan solutions,
VOIP, ATM. hrs
– Large number
of Hardware Digital Equipment Corporation,
Data Networks Digital Equipment de México.
than . years of technical
Electrical Engineer UNAM National Autonomous
University of México
Degree: Mechanical Electrical Engineering Universidad Nacional
Autonoma de Mexico UNAM, Facultad de Ingenieria FESC, Mexico,
Professional ID : .
Mexican, years, Married, daughters, Spanish % native, English
%, Portuguese level of understanding, Advance knowledge of PC office
programs, Excel, Word, Power Point, Open Office, Internet.
Mexico City, Mex. April ,