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<pre>Array ( [var] => cut_url ) </pre> Resume for Jason C. for IT / Technical Support / Computer Hardware in Hartsville, South Carolina. Search More Resumes for IT / Technical Support on #1J1BF3MDW

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Resume for Jason C. for IT / Technical Support / Computer Hardware in Hartsville, South Carolina

Occupation: IT / Technical Support Industry: Computer Hardware
Country: United States City: Hartsville
State: South Carolina ZIP: 29550

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Jason S. C.

South Fifth Street   Hartsville, SC


Career Summary

Information Technology professional with years experience in hardware, software, programming, web and graphics design, and databases.  Possess strong skills in teamwork, issue resolution, and internal and external customer service.  Adaptable to different work environments, flexible for changing assignments and multitasking. 


Hardware: Desktop and Server hardware installations, troubleshooting and maintenance; highly experienced with building computers from separate components; “Process of Elimination” method for troubleshooting and determining faulty hardware; wired / wireless networking setup, maintenance and troubleshooting; deployment of workstations using hard disk imaging software.

Platforms: Advanced knowledge of Microsoft Windows – Vista, including NT Server .; Mac OS ..x; Linux Fedora Core and Ubuntu distributions; Novell NetWare user account administration.

Server: Active Directory maintenance of data; Microsoft Exchange .; Veritas Backup Exec; Remote Desktop; user account creation / modification.

Web Design: Macromedia Dreamweaver; coding in HTML; cPanel Administration tool for backend Website maintenance; Microsoft Sharepoint; creation of basic web pages for recreational use using Microsoft FrontPage and Microsoft Publisher; some experience using Java.

Programming: Microsoft Visual Studio . – ; scripting in VBScript; programs written in Visual Basic and C++

Graphic Design: Editing images in Adobe Photoshop; creating and editing documents in Adobe Acrobat; creating logos using Macromedia Fireworks.

Productivity: Advanced knowledge in several areas of Microsoft Office – and Microsoft Office: mac ; RightNow EMail queue and Knowledgebase; Novell GroupWise.

Databases: Microsoft Access; Oracle g; Siebel modified to be used as ticketing system; Magic Enterprises Ticketing System; IBM / Rational ClearQuest Ticketing System; HEAT Call Logging; Novell ConsoleOne; Vantive Case Management System.  Knowledge of creating databases using Microsoft Access; Knowledge of the implementation of SQL databases with Visual Basic programs, Administration and use of IDX Patient Billing database systems. 


Paper Claims Processing Representative

GE Healthcare – Wilbraham, MA

/ – /

Worked with insurance claims printed daily to ensure that claims were processed and mailed to insurance companies in a timely manner.

  • Worked with claims to determine if they could be processed with insurance companies electronically for faster payment.
  • Researched any claims that went to secondary insurance to provide Explanation of Benefits EOBs to the secondary insurance to note the payment to primary insurance.
  • Daily tasks also included looking at any claims returned due to a bad address, which are then corrected and sent out to the proper address.

    Helpdesk Analyst temporary placement

    GE Healthcare – Wilbraham, MA

    / – /

    Provided technical support to nurses and healthcare providers that access the IDX / Flowcast system for patients.

  • Created new user accounts for various nurses and healthcare providers that need access to the IDX / Flowcast system.
  • Coordinated efforts with the networking support team in the creation of printer queues in the IDX / Flowcast system.
  • Created scripts using VBScript to automate tasks such as updates to a large number of user accounts, as well as changes to user security.

    Helpdesk Technical Support temporary placement

    Smith College – Northampton, MA

    / – /

    Provided technical support to students, staff and faculty for the Smith College Campus.  Took inbound calls in a call center environment to help resolve network connection issues, printer installation, and various hardware issues.

  • Ensured students had proper antivirus software and OS updates prior to connecting to network.
  • Worked primarily in a Windows XP and Mac OS X environment to resolve customer issues.
  • Ensured all customers on the Novell Network were able to log in and administered passwords as necessary.

    Human Resources Technical Support temporary placement

    Kollmorgen ElectroOptical – Northampton, MA

    / – /

    Provided technical support to Human Resources departments to ensure accurate and timely delivery of confidential information to upper management. Created an applicant database for their recruiting efforts.

  • Extensively received spreadsheets for improved formula applications and data analysis.
  • Created a job posting database Access to track hiring progress and provided customized reports to department managers.

    Technical Support temporary placement

    Wellington Management – Marlborough, MA

    / – /

    Provided support services for the email queue used by “The Solutions Center”.

  • Used Magic Enterprises Ticketing System to create tickets for proper IT forwarding and redirection.
  • Revised and Implemented helpdesk policies to escalate emergency issues and requests to management for quick turnaround and resolution.
  • Reduced average ticket action time from eight hours to two hours when requests came in via email.
  • Tracked productivity on a daily, weekly and monthly rotation, for management review using custom spreadsheets Excel.

    Customer Service Representative, Inc. – Maynard, MA

    / – /

    Managed requests made by employers, job seekers and sales representatives on an inbound call center.  Received consistent outstanding ratings for my work with the customers and sales representatives. Led portions of a major project to ensure accurate resolution of escalated issues from from customer accounts.

  • Utilized Siebel database technologies as a ticketing system for documenting calls.
  • Resolved a wide variety of external and internal customer needs; worked closely with employers, job seekers and sales representatives.

    CAD Drafter / Technician

    ESS Group, Inc. – Wellesley, MA

    / – /

    Implemented conceptual drawings, revisions, and draftings into AutoCAD. I provided critical assistance to project managers and design engineers in this endeavor. I implemented a color shading scheme, as well as a uniform CAD station as part of a departmentwide hardware upgrade project.

  • Worked on large projects with project managers and design engineers.
  • Created highprofile AutoCAD presentations for use in meetings with town officials and clients.
  • Assisted in creating a uniform CAD workstation through collaboration with the IT department; workstation became the standard system advocated by the company.

    Human Resources Filing Clerk / Digital Archivist temporary placement

    Hewlett – Packard – Marlborough, MA

    / – /

    Provided filing duties of confidential employee files for the Human Resources department. Led a largescale project to implement a paperless system into the HR department by scanning all employee files into a database system

  • Maintained confidential employee records.

    CAD Drafter / IT Support

    Bohler Engineering – Southborough, MA

    / – /

    Worked on large rebranding project for a major petroleum company. Afterward promoted to work on full site project plans, from concept to submission. Strengthened skills by taking on a parttime role of working with the IT department in maintaining the network, workstations and servers, including the purchasing and deployment of workstations to employees.

  • Completed site project work in a fastpaced environment in order to meet deadlines given by project managers and engineers.
  • Worked closely with the manager of IT to ensure servers were at optimal performance.
  • Assisted with ensuring all technology was operational /.


    University of Massachusetts at Amherst

    Amherst, MA

    Spring ’ – Spring ‘

    Pursuing B.S. in Information Systems Management

    University Without Walls Program

    Wentworth Institute of Technology

    Boston, MA

    Fall ’ – Fall ‘

    Credits earned towards B.S. in Computer Networking and Information Systems

    Massachusetts Bay Community College

    Wellesley, MA

    Fall ’ – Spring ’ Graduated May

    A.S. in Engineering Design

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