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<pre>Array ( [var] => cut_url ) </pre> Resume for peush D. for IT / Technical Support / Computer Hardware in Hyderabad, India. Search More Resumes for IT / Technical Support on #3UJTIRUTV

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Resume for peush D. for IT / Technical Support / Computer Hardware in Hyderabad, India

Occupation: IT / Technical Support Industry: Computer Hardware
Country: India City: Hyderabad
State: Andhra Pradesh ZIP: 500081

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Curriculum Vitae
Peush D.
Room No.
Company Name: Google Inc.
Telephone: +
Date of Birth: rd July
Marital Status:
Full India Car/Bike
I am experienced and highly competent IT engineer and team member and equally competent
working alone. I am selfmotivated, hard working, highly dependable and quality driven, and has
been shown to be proficient at passing on these skills to the teams he builds and leads. I have
extensive knowledge and experience with a wide range of software and hardware and have a
positive handson approach. I possess the ability to succeed within any environment.
May Presently Working
Google Inc. Technical Support
I am working with Google Inc, in Hyderabad. I am working on third party payroll of a company
named Astreya Partners. I am working as a Technical Support Engineer and responsible for all
kind of problems in Desktops, laptops and IP Phones
My KRA’s are in brief:
I am doing focus on prevention for any issues to be happen, it could be a VC equipment failure,
IP phone problem, any Desktop stops working or any Laptop OS got crashed in terms of OS. I
use to inspect for every technology occupied rooms For LAN ports issues. I also do reimaging of
OS on laptops and desktops as well. I also prepares inventory of all assets and managing them
to by updating time to time. I use to work on Google Ticket based system to update or work on.
Aug – May
Bizsense Ltd, Desktop Support Engineer L
I was working with Bizsense Ltd an IT Infrastructure company in Noida. I was working here as a
Desktop support Engineer on Level . I has joined on contract basis in Aug. and visited
many clients of this company. My major role was to provide support to the engineers who are
working on Level . I also used to manage a team of engineers and responsible for Shift
management, checklist, IT Downtime, and monthly reports for analysis.
My KRA’s were in brief:
Providing service to the clients related to Software installation and hardware problems.
Responsible for monthly productivity reports for every engineer comparatively to service delivery
ratio. Managing and implementing user accounts for internal organization’s users, managing
shifts timing for my team, giving support over mails, chat. Responsible for taking backup for only
one location where no availability of engineer. Vendor management, Updating and resolving the
tickets on remedy and assigning them as well.
January – Aug Months
PCS Technology – Customer Support Engineer
My role was to provide interim st and nd line technical support to all users UP East as it was
a field support profile, and to identified the candidates for interview, The company takes service
and AMC’s of most of all Government sectors and having so many clients e.g.; Government
banks, NTPC, NCL, HPCL. Technical environment is MS Office //, Windows
//XP/ Servers, and Linux with Domain and workgroup networks. Giving technical
support to onsite and remote locations for PC’s all types of Line printers, Passbook, DMP and
Laser printers too. Giving network support for Level of Cisco Routers and switches.
Projects Handled
. NTPC Unchahar
I had work on a project in NTPC unchahar as a critical service engineer and have given technical
and network support too for days.
. State Bank of Hyderabad, Lucknow
I have installed entire branch of State Bank of Hyderabad in Lucknow. The branch has occupied
with IBM Server, PC’s, Laser Printer, Dotmatrix printer, Passbook Printer.
March to Jan Months
CSJM University Mass Communication Department Desktop Support Engineer
I have worked with CSJM University Mass Communication as a Desktop Support Engineer. I
was taking care of Desktops and Laptops. It was a domain network and I was taking care
of users account Major responsibility for taking backup on daily basis. Also supports company’s
clients from remotely and by typically visiting them
My KRA’s were in brief:
Configure Outlook account for users. Finding fault in Hardware Devices like Printers, Modems &
NIC and troubleshoot them as well. Installation of Operating System and software through
network. Making and managing Asset records
Certificates in Profession
Microsoft Certified Professional
Intensive training course in Hardware, Networks and Computer Technology from IIHT Bangalore.
CSJM University
Bachelor’s degree of Arts
CNS Inter Collage
CNS Inter Collage
High School
Software & Hardware Experience
Windows Server, Windows XP, Windows Wide ranges of Laptops
Compaq, Toshiba, Dell, IBM Microsoft Office XP, Office , ,
LAN cards Outlook Express
Printers Helpdesk Logging Systems
HP Laser printers’ Wide range of line and passbook printers
CDDVD Rewriters Norton Ghost Version . , Drive Image
Switches, Hubs Remote Desktop Support Tools
Optical Drives PcAnywhere Version
Industries Worked:
Broking Houses, BPO’s, Education, and Information Technology.
Hobbies & Interests: Surfing over the internet for new technology.
Watching SiFi Movies
Technical Reference:
Mr. Ankur Arora IT Manager Intelenet Global Pvt. Ltd. Tel.

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