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<pre>Array ( [var] => cut_url ) </pre> Resume for Wayne S. for Project Manager / Computer Hardware in Londonderry, New Hampshire. Search More Resumes for Project Manager on Resumark.com #YVXVUWFMW
 

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Resume for Wayne S. for Project Manager / Computer Hardware in Londonderry, New Hampshire




Occupation: Project Manager Industry: Computer Hardware
Country: United States City: Londonderry
State: New Hampshire ZIP: 03053



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WAYNE H. S., PMP 

Londonderry, NH          Mobile: ..

Email:         Phone: ..

SUMMARY 

Global Engineering Program/Project Manager, PMP certified, with extensive customer facing skills in IT, NPI, Hardware and process implementation. I have been particularly effective managing local and remote teams to accomplish program/project goals. My experience is diverse and includes Commodity Manager, Engineering Manager, Customer Services Manager, Account Management, Manufacturing Manager, Commodity Management, Warranty Services, Account Management, Computer Special Systems and Manufacturing. 

EXPERIENCE

HEWLETT PACKARD CORPORATION

Engineering Program/Project Manager

Personnel Systems Group notebook services material management organization responsible for global assurance of service spares and strategic IT process development. 

  • Senior Global Program Manager chartered with establishment of endoflife qualification process for all notebook commodities, for HDD, Optical drives, CPU and Graphic chipsets to include route cause analysis, scope definition, WBS identification, schedule development and implementation. Upon implementation averaged + qualifications or endoflife buys per quarter and % increase in customer satisfaction.
  • Project Managed program to establish warranty repair process for returned laptop hingeups.
  • Notebook Original Design Manufacture commodity manager responsible for assurance of supply, decreased global back orders from K+ weekly to .
  • Original Equipment Manufacturing commodity manager for assurance of supply for HDD, ODD memory WLAN and chipsets. To include coordination of Letter of Authorization and excess sales ~$.M in .
  • Senior Engineering Project Manager

    Global Parts Supply Chain management organization specializing in warranty spare parts fulfillment and delivery account management. 

  • Staff level program manager accountable for Plan of Record POR for warranty organization, warranty cost reduction initiatives ~M/year and services outsourcing initiatives.
  • Directed Program Management Office to coordinate and document all warranty initiatives, track cost reduction and business unit impact.
  • Conducted and coordinated PMO quarterly business review of + programs focused on actual to forecast program cost/savings.
  • Managed staff level focus groups to identify, qualify and approve Project Charter for warranty cost savings initiatives.
  • Participated in ROI & RFQ process as Americas’ services representative for OutSource Service Partner.
  • Project Manager for the transition from internal service support to OutSourced Service partner for IT and service spares.
  • Customer Services Manager

    Global Parts Supply Chain management organization specializing in warranty spare parts fulfillment service escalations and call center support for field technicians. 

  • Managed Customer Services and Escalation Group as the single point of entry into North America for resolution on orders fulfilled. Handled < part escalations per hour day.
  • Managed and staffed frontend phone coverage people to insure metrics were met for time to pick up > seconds, dropped calls < /per minute and closure % < %.
  •  

    WAYNE H. S., PMP                                                                                          Page two 
     

    COMPAQ COMPUTER CORPORATION 

          Senior Project Manager

    Business Planning and Development and Multi Vendor Customer Services organization focused on customer software and hardware solution delivery.  

  • Managed scope definition, design development and implementation of Customer Services Help Desk incident tracking software to track < calls per hour day.
  • Program managed warranty initiative savings programs totaling .M/year to include reverse logistics freight savings of K, handling and reconciliation of K per quarter.
  •  

    Senior Project Manager

    PC Portfolio Account Management Organization specializing in custom PC solutions Computer Special Systems Business Unit. 

  • Managed service and delivery customer accounts to include Citibank M/year, Intern Services K/year and ElectroCom Automation M/year.
  • Scheduled and coordinated shipment to accounts, site readiness review, initial set up, installation and service support.
  • Implemented a process to improve quoting, design, and manufacturing process, reduce quote to delivery cycle by %, order to delivery cycle from two days to hours.
  •  

         Project Manager

    Computer Special Systems Manufacturing and Integration Group chartered with custom computer configurations and customer delivery. 

  • Project managed vendor selection and ontime delivery of Custom PC solutions.
  • Qualified Customer Selected Vendors to create a seamless and reliable manufacturing process. Qualified + customer specified vendors.
  • Developed business process for qualification of customer specified vendors.
  •  

          Engineering Manager

    Server new product introduction group responsible for design for manufacturing and remote new products startup. 

  • Designed and Implemented test engineering strategy for five remote manufacturing sites.
  • Managed test engineers focused on design for manufacturing, development and introduction of new products.
  •  

    EDUCATION 

    B.S., Technical Management, New Hampshire College

          A.S., Business Technology and Data Processing, Mt. Wachusett Community College

    PROFESSIONAL DEVELOPMENT 

          PMP Certification, Project Management Institute

    AFFILIATIONS 

          Program Management Institute & NH Chapter PMI

          HP Alumni 


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