Resume for Chad R. for Consultant / Computer Software in Fairfax Station, Virginia
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Woodglen Court ▪ Fairfax Station, VA ▪ ▪
Account Manager Southeast Region
May – April
Consulted with clients on workforce management strategies. Recommended nextgeneration solutions to improve
workforce productivity, employee engagement and labor costs. Achieved % of revenue quota. Exceeded retention
goals of %.
o Cultivated client relationships with senior level decision makers to better understand business environment.
Aligned Kronos solutions to client’s corporate goals, strategies and critical business issues.
o Performed client assessments to determine best methods for technology deployment. Ensured successful execution
of implementation strategy for fully integrated workforce management solution.
o Collaborated with clients on new technologies to impact workforce. Evaluated organization readiness for new
systems and processes, and presented ideas on eliminating resistance to change.
Engaged strategic accounts in optimization analysis of current solutions to provide insights for system automation,
leading to more efficient solutions with increased ROI.
o Identified clients’ currentstate business processes and reviewed technologybased HR process improvement.
Facilitated internal crossfunctional collaboration to help clients plan, design, implement, deploy and operate
workforce management solutions to better align business and HR strategic objectives.
o Performed optimization analysis for multiple clients, leading to $K+ savings per year.
The Mergis Group A Division of Spherion
May – Apr.
As strategic partner to major corporations, placed talent to drive improved company performance and increased
shareholder value. Developed strategic and proactive recruiting strategies.
o Educated candidates and clients on current job market trends and related impacts on human capital.
o Selected for and completed Recruitment Strategy Boot Camp.
Used key metrics to analyze success of talent segments, increasing efficiency of locating best talent for executing the
client’s corporate strategies.
o Reduced client administrative tasks by %+, increasing time spent on strategic vs. tactical issues.
Transaction Network Services
Account Executive POS Division
Aug. – Aug.
Led new sales, existing revenue base, revenue growth and account management for Northwest Territory.
o Called on senior executives to identify key business issues, qualify new sales opportunities, present written sales
proposals, develop close strategies and execute contracts. Achieved % of revenue quota.
Managed, maintained and developed existing accounts revenue of $.M. Exceeded % retention goal.
o Managed key relationships with large corporations including Visa, Virgin Life Care Networks, Commercial Fueling
Network, Chevron and ExxonMobil.
AT&T Government Solutions
Federal Account Manager
Nov. – Aug.
Sold complex data and voice enterprise solutions and professional services to empower government agencies with
resources to accelerate productivity, manage technology change, minimize costs and achieve business objectives.
o Managed sales quota, revenue growth, and customer satisfaction for agencies including Capitol Hill, Railroad
Retirement Board, National Labor Relations Board, Radio Free Asia, and Broadcasting Board of Governors.
o Identified key skill sets needed to accomplish Federal IT projects. Selected technical resources from internal talent.
o Negotiated hourly professional service rates utilizing Government contracting vehicles such as IT Schedule .
o Received top sales recognition for exceeding % revenue targets each year. Gold Club top % and Sales
Achiever Club top %.
Coordinated activities of multiple departments to ensure successful completion of key deliverables for RFP responses.
o Developed turnaround strategy for atrisk Federal account resulting in a year, $M contract.
Client Services Manager East Region
Nov. – Feb.
With direct reports, managed entire Eastern Region customer base $M. Achieved minimum % of incentive
program each quarter. Promoted to management position during first year.
o Successfully supported customers nationwide, including pricing negotiations, travel to customer locations, delivery
of company presentations, RFP responses, and customer trainings.
o Led sales growth in service provider customer base including AOL, Sprint, PSINet, Cable and Wireless, Telia,
Exodus, Williams, and Broadwing.
In conjunction with Sales and Engineering, provided overall project management for client implementations.
o Developed project plans to identify resources and establish timelines/milestones for new client implementations.
o Partnered with PWC during CRM implementation to define and streamline processes to be used by sales team.
Senior National Account Manager
May – Nov.
Provided ongoing support to build and maintain longterm strategic relationships with national partners including
UUNET, Cable & Wireless, and Intermedia.
o Created incentive programs and led weekly training programs for top producing partner on the east coast UUNET.
o Managed existing base $M of national partner accounts within assigned territory to exceed preassigned targets
new DSL lines per month $.M new revenue per year.
o Developed retention strategies to more efficiently support needs of each partner and ensure timely issue resolution.
Received Outstanding Account Manager and Account Manager High Impact Award & .
Cable & Wireless
Partner Manager III
July – May
Developed existing partnerships to drive longterm, mutually beneficial results and maintain superior partner
relationships vs. competitors. Developed innovative programs for strategic partners to fulfill contract obligations and
accelerate business growth.
o Liaised with partners to drive proactive communication and collaboration between parties.
o Trained new partners on product/technology offerings, industry trends, reporting and selfservice tools.
Promoted times in years. X Partner Manager of the Month. Achieved revenue and churn goals each quarter.
Queens University of Charlotte
M.S. Organization Development
B.S. Marketing Management
Human Capital Strategist HCS
Human Capital Institute
AT&T Voice and Data Telecommunications
AT&T Government Solutions
Training: Corporate Visions Sales Messaging. Vorsight Business Development. Miller Heiman Large Account
Management. Executive Conversation Executive Focused Selling Government Focused. Toastmasters
Interests: Playing golf. Skiing. Volunteering: “Raise Your Hand” Rescue Mission. Personal investing and finances.
Reading business and management literature. Family. Virginia Tech football.
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