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<pre>Array ( [var] => cut_url ) </pre> Resume for Veronica D. for Customer Support / Client Care / Computer Software in Oslo, Norway. Search More Resumes for Customer Support / Client Care on Resumark.com #Q4BOVCDHN
 

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Resume for Veronica D. for Customer Support / Client Care / Computer Software in Oslo, Norway




Occupation: Customer Support / Client Care Industry: Computer Software
Country: Norway City: Oslo
State: Oslo ZIP: 0188



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Veronica D. 

    + NO

+ RO

Objective

Find a job in Norway where I can use my experience gained so far, further develop my skills and build a career.

Employment History
   Partner Business Center Regional Manager – Southern Europe

February – June   Oracle Romania SRL, Bucharest

  • Lead a team of partner business consultants whose main objective is supporting and developing partners located in France, Spain, Italy and Portugal;
  • Main activities of the team: membership renewals, recruitment, marketing activities outbound campaigns, partner enablement, specialization; 
  • Set the annual targets of the team based on each country's strategy and objectives; align the team's objective to the global Alliances & Channels team's goals;
  • Coaching and mentoring the team;
  • Reporting the results on a monthly basis both to the local organizations and the higher management;
  • Coordinated the testing of all new applications introduced in the team’s daily activities: the Oracle EBusiness Suite applications, MyPartner application built in APEX,
  • Coordinated the testers team for the validation of the new partner management system Siebel CRM implemented in ; year project
  •  
    Oracle PartnerNetwork Manager

    August February   Oracle France, Paris

  • Align the activities of the partner business consultants with the local partner sales force in Paris;
  • Sending of internal and external communications on the Oracle PartnerNetwork news and events;
  • Coordinating the translation and localization of the Oracle Partner Network portal content, Solutions Catalog content and newsletters;
  • Coordinate the marketing activities of the partner business consultants based in Bucharest.
  •  
    Partner Business Consultant

    May August   Oracle Romania SRL, Bucharest

  • Offer support to partners located in France via phone, email and web conference;
  • Responsible for the membership renewal of partners from France;
  • Distribution agreements renewals and basic licensing assistance;
  • Inbound assistance on the Oracle PartnerNetwork program Portal resources, development and support benefits, online training, marketing, etc;
  • Recruit new partners;
  • Coordinate outbound marketing campaigns;
  • Mentoring new colleagues;
  • Coordinate the relationship with the value added distributors;
  • Testing of new internal applications.
  •  

    Account Manager

    February April   ABSI SRL, Bucharest

  • Manage a portfolio of customers internet and voice;
  • Increase the number of customers by conducting telemarketing activities;
  • Post sales assistance;
  • Coordinate the distribution of the prepaid international calls cards;
  • Maintain the relationship with the providers;
  • Translation activities.
  •  
    Internet Assistant

    September February     Softwin SRL, Bucharest

  • Assist internet users via chat in finding the information more quickly on the internet;
  • Real time assistance via chat on commercial websites such as: Promod, Du Pareil Au Meme, Club Mediterranee, NotreFamille;
  • Email assistance for FNAC;
  • Voice projects for Orange and SFR France Dicto Texto;
  • Translations.
  • Education
    October – June   University of Bucharest
  • Bachelor's Degree, French and Italian languages and Literatures
  • Courses on the French and Italian language and literature;
  • Pedagogy courses.
  • September – June    ‘Spiru Haret’ Highschool, Tulcea

  • French and English intensive courses
  • Certification and other trainings
  • Chartered Management Institute: Level Introductory Diploma in Management
  • Dale Carnegie days training: High Impact presentations
  • Dale Carnegie days training: Managing people in projects
  • Huthawaite International – SPIN
  • AIMS Human Capital Romania – Efficient Customer Relations
  • Partnership Continuum, Inc. – Building Smart Partnerships
  • HART Human Resource Consulting – Recruitment and selection training
  • Languages
      English advanced  
        French fluent  
        Italian intermediate  
        Romanian – native  

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