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Seeking assignments as a Documentation Engineer / Technical Writer / Information Architect with
an organization of high repute, preferably in Networking, Telecommunications, or Mobile
Ambitious Technical Writer with over a decade of experience across various organizations. Presently
associated with Cisco Systems Inc., India as Technical Writer. Highly qualified in developing technical
instructions and product information with exceptional leadership skills to effectively resolve problems.
Gained expertise in creating technical, training and help documentation supporting software/hardware
projects for company providing solutions to the businesses and telecom industries. Possess strong Project
Management skills, which include planning, budgeting, and publishing technical materials. Well versed with
all technical terminologies, trends, and processes; documentation experience in IT industries with exposure
to the Telecommunication, Networking, Publishing, and ClientServer domains. Interact easily with
people from diverse backgrounds, cultures and professional levels.
CISCO Systems Inc., India Since
Technical Writer Customer Contract Business Unit
V Functioning as a Lead Writer, engaged in a wide gamut of activities pertaining to management of all
business & technical documentation requirements for Cisco Unified Contact Center Express
product lineup Cisco Unified Communications Manager, Web ., IP Telephony and IVR Systems.
V Participating in project kickoff meetings and other crossfunctional team meetings.
V Planning and scheduling documentation projects, estimating efforts, allocating resources, and
ensuring accomplishment of project milestones.
V Working on multiple documentation projects; writing and creating documents, such as User Guide,
Installation Guide, Configuration Guide, Administration Guide, Troubleshooting Wiki, Online Help
Files, Training Videos, and Presentations for TAC, Partners, and Customers.
V Practicing agile methodologies with multiple iterations/sprints toward product development until
the product is ready to be shipped.
V Attending daily scrums, sprint planning & retrospective sessions, and meeting ‘Definition of
Done’ as decided by the Business Unit.
V Initiated various steps for Change Management and enhancement in CSAT:
> Implemented changes in standard documentation processes; maintained and updated
development Wiki with product build, development and testing status.
> Worked as Product Troubleshooting DocWiki Administrator.
> Managed and determined availability and accessibility of product documents on
Cisco.com by scanning network traffic to each and every document using Enterprise
Web Analytics, the custom reporting tool and network traffic analyzer powered by Cisco.
> Shared company product information with Cisco Technical Assistance Center TAC
and external partners/customers in interactive manner by creating Training Videos and
> Implemented Customized Google search engine on SearchVTG.com and DocWiki websites.
> Migrated legacy FrameMaker documentation to XML format using XMetal, managed
documents in Sibersafe.
High Tech Computer Corporation, Taipei
The company specializes in designing and manufacturing of worldclass mobile computing and
communication solutions for OEM original equipment manufacturer and ODM original design
Senior Technical Writer
V Supervising a team of Technical Writers engaged in coordination for all communication,
documentation, and localization requirements for its Mobile Application Software Division.
V Planning and scheduling Documentation Projects, estimating its costs, allocating resources
and preparing WBS and MBOs.
V Attending project kickoff meetings and other crossfunctional team meetings for updated
information related to specifications and requirements
V Looking after the activities of Field Testing and Quality Assurance Teams; liaising with Channel
Partners and Vendors.
V Managed various documentation and localization projects including a variety of training and
end user documents related to next generation mobile devices and cellular wireless
technologies, such as HSDPA, HSUPA, WiFi, Direct Push, BlackBerry, and GPS.
V Successfully completed projects based on Windows Mobile in collaboration with Microsoft
Corporation MSFT in Redmond US as well as major operators, such as TMobile, Vodafone,
Orange, Verizon Wireless, AT&T, and more. Clientele includes major network operators, such as T
Mobile, Verizon Wireless, UT Star/Sprint, Cingular/AT&T, Orange, Telefonica, Vodafone, Telus
Mobility, and more.
Agilent Technologies Inc., USA & India Jun’–Jan’
Agilent offers the OSS network, service and revenue assurance solutions, service fulfillment and problem
management monitoring for wireless or wireline networks SS, NgN, IP, optical, GSM, and GPRS.
Senior Technical Writer
V Accountable for managing all communication and documentation requirements for Operations
System Support OSS division.
V Supervising the activities pertaining to creation of Java based documentation APIs using JavaDocs
and manuals for system administrators, application developers, and network operators.
V Interfacing with Product Managers, Software Architects, and R&D teams working across
US and India for Network Management System NMS range of products.
V Imparting training to the subordinates for enhancing the skill set and knowledge.
V Played a key role in developing the documentation style guide and internal website for the
Tech Pubs department and updating the company intranet.
Global leader with a product line that ties together traditional print publishing with enterprise content
management, personalization, and tools for creating collaborative, crossmedia workflows.
Senior Technical Writer
V Headed a team of Technical Writers for managing several ongoing documentation projects.
Primary accountabilities encompassed:
> Development of technical specifications and WBS.
> Quality Assurance
> Evaluation of software development tools
> Looking after the testing and documentation of QuarkXPress software extensions
written in C++
> Documentation of APIs written in C++ using Doxygen and HTMLHelp
> Developing the style guide and internal website for HR, Admin, and Payroll Systems in
Usha ITIL, India May’ – Nov’
A major churnout off globally accredited Usha Group and a world leader in Software Consulting Services,
custom application development, content management, enterprise application integration and packaged
application services, such as SAP R/, Oracle, and PeopleSoft.
V Part of the Research & Development Team, gained exposure of CRM and Knowledgeware Systems.
V Coordinated in enhancing the Business Transaction Systems BTS, and using ASP to create
and edit forms.
V Developed online help and other end user documents.