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Management, business, sales
Professional services, pre
& postsales, training, support
Work globally in the US, Europe
Problem solver and visionary
Worked with all levels of
Adaptable to changes and emerging
Substantial experience working
|| – Present Logical
Impact Marlborough, MA
Logical Impact represents
foreign companies in the US.
Director and Owner
Identify and acquire clients
and act as their executive in various business operations.
Perform market research and
consult on strategy.
Provide online and physical
presence for clients.
|| – Spatial Broomfield,
Spatial, a Dassault Systemes’
company, develops and delivers D software components that provide the
foundation of D software. The main product lines are: ACIS, InterOp
Manager of Worldwide Professional
Built and developed the worldwide
professional services strategy US, Europe & AP.
Developed offerings and pricing.
Achieved high gross profit
Position the professional
services organization as an extremely valuable and vital asset for customers.
Provided RFPs, proposals and
Worked with the sales organization
to identify and deliver solutions to customers.
Identified and assigned internal
and/or external resources for services engagements.
|| – iMDsoft Needham,
iMDsoft develops software
for the health care industry.
Director of Operations
Built the implementation methodology
as well as best practices for the US market.
Managed the US operations,
including planning and budgeting.
Managed services, implementations,
technical, helpdesk, project management and office administration activities.
Point of escalation for internal
and external issues.
|| – Proficiency Waltham,
the Collaboration Gateway software, enabling efficient use of disparate
product design systems in engineering processes for OEMs and Tier
suppliers in Aerospace, Automotive and other industries.
Services Manager and Senior Consultant
Initiated and built the services
operations; developed training and demo material, built services offering
and content, executed offsite services E.g., days delivery contributed
$K in revenue, delivered customization and integration.
Developed customer satisfaction
response metrics for first level support to increase customer satisfaction,
built customer referencebase and learned customers’ perception of
product, services and support.
A liaison for all European
customer implementation situations, for pre and postsales.
Postsales in the US and Europe,
implemented the software at customers’ sites, trained administrators
and users, developed best practices by evaluating customers’ processes
and recommended efficient alternatives, reducing costs by up to %.
Built the support organization
and worked with customers to resolve issues in a timely manner.
Actively participated in Product
Management activities to leverage customer feedback into the development
of next generation software releases.
Presales activities. In the
US interacted with companies such as Ford, Boeing, NASA, Honda, Yazaki,
GKN, and Lockheed Martin. In Europe worked with companies such as EADS
Germany, Wartsila Switzerland and Magneti Marelli Italy. Researched
and analyzed prospects’ pain and worked with sales to close deals.
Engineering Israel Institute of
Ohio State University|