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, Ave, Surrey, BC PROFILE A visionary project management professional in implementing technical projects, systems/network administration and technical support. Over years experience in information technology within a variety of industries. Six years extensive experience managing projects and delivering solutions to approximately end users in sites of Grange Hotels England and over customers in Vivonet Canada. Advanced Certificate in Project Management, MBA Graduate, Diploma in Computer Engineering, Microsoft Certified Systems Administrator. Handson experience of project life cycle with business professionals and large industrial clients in Canada, United Kingdom, Switzerland and India. Managed project related issues while ensuring minimal impact on operations. Expertise in all Microsoft operating systems and an enormous rage of hardware and application software. Specialties: Project Management, Key account management, Business process improvement, Gap & Risk analysis, Coaching. WORK HISTORY Escalation Analyst Sep current
Vivonet Canada Inc. Burnaby, BC Canada. Company profile: Vivonet is Software as a Service Provider, and process millions of transactions every month for more than customers in hospitality and retail sectors across Canada and United States. Analyzed work flow, structure and process improvement of technical support department which resulted in the implementation of better team structure and impressive Key Performance Indicators. Assisted in standardizing activities and deliverables across support team. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Address escalated technical & other issues from support agents, direct and third party clients. Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. Worked with shipping department for requirement analysis of an inhouse developed asset tracking and inventory software. Provided consultation and advice to sales, product and project management teams. Liaised with hardware vendors for order fulfillment. Guide and mentor support team. Identify needs and train the staff. Delivered status reports, issues logs and scheduled technical team. Monitor and track software customizations, defects and issues. Coordinate communications with internal and external stakeholders. Contribute to researching and implementing new support technologies and procedures. Developed selfstudy manuals and wrote internal knowledge base articles. Personally accountable for team&;s success.
WORK HISTORY Continued
Systems/Network Administrator Jan Jan Grange Hotels Limited, London, United Kingdom. Company profile: A collection of privately owned, boutique, luxury hotels in central London with + employees. Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation. Member of Human Resources department to train hotel managers with intermediate IT skills. Managed Microsoft SMS Systems Management Server , Active Directory and Windows server / in mixed mode environment. Installed Exchange Server , Symantec Antivirus Corporate Server, FTP & other real and virtual servers. Managed Vendor relations, hardware/software orders, tracked assets and inventory. Designed, implemented and supported LAN and WAN projects throughout the city of London. Researched, recommended and implemented WiFi internet access as a plus point for hotel guests which provided a competitive advantage. Completed project within budget and acceptable variance, revenue generation exceeded expectations. Liaised with external service providers and hardware vendors for support and feasibility studies for IT infrastructure. Prioritized, scheduled and proactively offered solutions when issues arose. Wrote manuals and created flowcharts and other relevant documentation for selfstudy of users and managers in hotels. Investigated faults, identified opportunities, recommended solutions and resolved disruption to application systems and infrastructure services. Mitigation, contingency arrangements and disaster recovery. Extensive exposure to hardware including multibrand routers, switches, CCTV, phone systems, backup devices, wireless and other highend digital equipment. Producer & TV Presenter Jun Dec Vectone Entertainment Network Limited, London, United Kingdom. Company profile: Asian television network comprising eight TV channels specializing in regional language programs, broadcasted all over Europe and Middle East on Sky Cable. Administered hr live news servers like APTN & Reuters servers, File, Ingest & Caption Generator servers, PlayList control & Broadcast servers. Controlled transmission of all TV channels. Edited, translated, and scripted the News. Produced Live News and other entertainment shows. Interviewed dignitaries, made playlists for News and updated News Scroll bar. Recruited, trained & managed new staff for news and entertainment shows. Provided line management of operations & entertainment staff, identified training needs, provided support, and development. Supervised entertainment team of over presenters. Read live news daily three bulletins and hosted weekend breakfast show. Network Administrator Jun Jun Jalandhar Online Cable Network, Jalandhar, India. Company profile: First private Internet Service Provider in Jalandhar city to provide corporate and home based broadband leased line Internet connections. Trained three local administrators on advanced network server procedures, including virus protection and other security measures. Implemented five major LAN/WAN projects. Managed local and wide area networks, servers, and communications connections to remote locations. Researched and installed new LAN and WAN computer networks. Handled Internet Server & distributed proper bandwidth, delegated work to infield staff.
Directed team of electricians to install network cabling according to industry standards. Marketed company services and packages to prospective clients.
WORK HISTORY Continued
IT Engineer Jan May Databank Computer Services, VapiGujarat, India. Company profile: One of the largest electronics vendor and helpdesk in Gujarat state of India, serving over industries in Vapi and other cities. Provided support to industrial clients of more than users in varied hardware & software environment. Designed, purchased equipment and installed networks using different topologies. Migrated network of different companies. Upgraded the entire network, peripherals including servers & workstations, redesigned the network for better performance and security. Deployed software. Technical Support Engineer May Dec Advance Solutions, Amritsar, India. Company profile: Computer vendor and annual maintenance contractor for Amritsar city and suburbs. Purchased hardware and built customized computers. Implemented Networks, Installed and supported Operating System & application software.
Advanced Project Management Certificate Vancouver, . MBA in International Hotel and Tourism Management Switzerland & London UK, . Post Graduate Diploma in Business Management India, . Diploma course in Computer Engineering India, .
TRAINING AND CERTIFICATIONS
MCSA and CCNA certificate training course Bangalore India, . Microsoft Certified Systems Administrator MCSA Windows server, Network Infrastructure & Environment . Microsoft Certified Professional Windows , MCP ID= . Member of Toastmasters International for developing personal and leadership skills.
Accounts representative Copytek Print Centre, Surrey B.C. May to Sep Redeveloped marketing strategy and implemented new techniques which resulted in sales boost. Contacted old and new customers and explained about different products. Addressed customer needs and liaised with internal designers to ensure customer needs are met from draft designs to production. Fundraiser and coordinator Pingalwara Society of Ontario, Surrey B.C. Charitable organization Active since Planned the strategy and guiding other volunteers. Fund Raising coordinator at public events and from donation boxes at shops in the city.
Excellent References Available on Request.