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<pre>Array ( [var] => cut_url ) </pre> Resume for T B. for IT / Technical Support / Computer Software in Arlington, Virginia. Search More Resumes for IT / Technical Support on Resumark.com #INLKJU1J4
 

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Resume for T B. for IT / Technical Support / Computer Software in Arlington, Virginia




Occupation: IT / Technical Support Industry: Computer Software
Country: United States City: Arlington
State: Virginia ZIP: 22203



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T. B.

 
Arlington, VA
 

OBJECTIVE

To use my analytical and problemsolving skills to provide accurate and effective program management and administration for projects.

SUMMARY

Over Ten years of experience with UNIX and Linux systems, Windows, network problem solving, application and database support and training, customer service, problem resolution. 

ACHIEVEMENTS 

  • Awarded “Sudden Impact” Award for rapid improvements in Customer Satisfaction
  • Recommended and deployed secure internet support for hospital clients, generating a savings of over $k.
  • Provided support and technical expertise to + Customer locations.
  • Provided technical and legal justification for chosen internet methodologies to demonstrate compliance with HIPAA The Health Insurance Portability & Accountability Act of .
  • Directed high volume testing of clientserver software products.
  • Assisted Carl Sagan in Image Sequence planning for Galileo spacecraft EarthMoon flyby.
  • Awarded “Sudden Impact” Award for rapid improvements in Customer Satisfaction
  •  

    VALUE TO THE ORGANIZATION

  • Experienced UNIX, PC Administrator
  • Strong Analytic skills
  • Effective Communicator
  • Dependable
  • Team Player
  • Committed to Excellence
  • ORGANIZATIONAL EXPERIENCE

    Student of Arabic Language          Present 

    Customer Support Specialist, Razorsight Corporation, Fairfax, VA      –

  • Project Managed Customer issues for the AIM Analytics and AIM Capture Applications.
  • Conducted weekly Client teleconferences to review open issues
  • Created Business Objects Reports, created Word, Powerpoint, Excel reports
  • Familiarity with XML
  • Managed Excel reports for Client issues and enhancement requests
  • Troubleshot FTP and SFTP file transfer and Invoice loading issues.  Worked as liaison between Clients and Development to remedy issues and communicate Client requested enhancements to Product Management. Assisted with Implementation transfers of Client to Customer Support
  • Documented process flow for AP and Inventory Feeds
  • Distributed Procedural Documentation to Sharepoint
  •  

    Systems Software Specialist, Misys Healthcare, Tucson, AZ            

  • Performed UNIX System Administration for + Hospital systems
  • Provided Lead support and training in the use of Secure Shell and Tivoli Storage Manager
  • Supported AIX, Linux, Tru UNIX Systems, peripheral servers and legacy systems. Performed disaster recoveries,  KSH scripting and troubleshooting, FTP/SCP/SFTP training and troubleshooting. 
  • MS Access management for Client systems performance evaluations, Operating system and network analysis
  • WinRunner, LoadRunner automated load and performance testing
  • Malicious code analysis: tcpdump and etherape, intrusion detection,
  • Siebel CRM trouble ticket documentation, customer communication, and statistical analysis
  •  

    Systems Software Specialist, Internal Systems, Sunquest, Tucson, AZ        

  • Performed System Administration of IBM and HP systems for support of + internal clients
  • Provided Cache and Mumps Database administration.  Installed new drives, restored databases from backup, resolved TCP/IP connectivity problems
  • Recommended use of Openssh for internet connections to clients, saving over $K annually. 
  • Wrote and implemented security policies for the use of Secure Shell to transmit patient data and support applications.
  • Researched security applications, implementations, user interfaces, and deployment options.
  • Demonstrated use of SSH with VNC as a VPN solution before VPN was available to the company.  
  • Provided technical advice, guidance and recommendations on infrastructure security policies, programs, and procedures
  • Built and tested Linux systems 
  •  

    Information Specialist, Sunquest Information Systems, Tucson, AZ   

  • Provided Technical support for proprietary report applications and Crystal Reports
  • Trained clients in the use of applications, UNIX, and Mumps/Cache database
  •  

    Quality Specialist, Sunquest Information Systems, Tucson, AZ     

  • Developed system validation, functional and regression tests
  • Directed multiple users testing of webbased clientserver product 
  • Created SQL queries to populate and test Sybase database
  • Maintained Scopus CRM event logging of Client issues and requests
  • Strong understanding of the software development and implementation lifecycle
  •  

    Market Researcher, The Image Bank, Dallas, TX       

  • Researched Internet for marketing tools and developing trends
  • Designed user handbooks and reference guides for Internet use
  • Used MS Project to track goals and progress
  • Initiated digital image tracking for catalogue stock photos
  •  

    Research Assistant, Kitt Peak National Observatory, Tucson, AZ    

  • Coordinated data distribution of Images from the Galileo
  • Spacecraft mission.  Planned Earth FlyBy Image sequence.
  • Processed and analyzed Spacecraft data with IRAF Image Reduction and Analysis Facility.  Provided VMS and SUN Solaris system administration.  Prepared spacecraft images for publication.  Liaison to Jet Propulsion Lab, Pasadena, CA for Spacecraft Encounter planning.
  • EDUCATION

    B.A. in Astronomy, University of Texas at Austin

    Minor in Mathematics

    LANGUAGES

    Basic Arabic, Chinese, Russian and Spanish

    SKILLS

    Private Pilot’s License and PADI Scuba certified 

    Able to obtain Security Clearance

    Currently Studying for CISSP Certification


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