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<pre>Array ( [var] => cut_url ) </pre> Resume for CARMELLE L. for IT / Technical Support / Computer Software in Singapore, Singapore. Search More Resumes for IT / Technical Support on #Q6JJ7HUZ1

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Resume for CARMELLE L. for IT / Technical Support / Computer Software in Singapore, Singapore

Occupation: IT / Technical Support Industry: Computer Software
Country: Singapore City: Singapore
State: Singapore ZIP: 824196

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Contact Number: + or +

US/Canada Toll Free Number:

Email Address:  

One Qualified, Experienced, Responsible, Dependable, Flexible, Highlytrainable

IT QA Analyst, System Analyst, Certified Software Test Engineer, Software Engineer, Applications Programmer. 


I am a Certified Software Test Engineer, with a Bachelors Degree in Computer Science from the University of the Philippines. For years in the IT industry, I have been exposed to the different phases of software development life cycle. I develop client/server applications which handle the operation of a Japanese manufacturing firm. I also create install images for build releases and test highend product lines, POS, images, cash drawer, scanner etc. of a giant US retail firm. I also certify the quality of CMMI level compliant ERP projects that cater to the business processes of telecommunications and energy industries. I am currently involved in assuring quality of finance applications. I am highly trainable and willing to learn new skills. 

Seven Years of IT Industry Experience

  As an applications programmer, software engineer, senior software engineer, team lead, IT QA Analyst with a working experience in manufacturing, retail, telecommunications, energy – CMMI Level projects, and with finance industry.

Documentation Experience

  I can develop/write any documentation and specification that complies with your established processes and procedures.

Testing Experience

  I can translate business requirements to workable test plans; can test ERP platform; can perform testing of POS terminals, cash drawers, scanner, BIOS, images, software peripherals etc.; can convert manual to automated test scripts; can execute, conduct and lead different phases of testing; can write comprehensive test results, status report, test metrics etc; can participate in peer review of deliverables; can interface with development team and client to resolve and report issues.

Programming Experience

  I have a good understanding of all software life cycle stages; can develop, code, update, and maintain client and server application; can create write effective SQL queries; can create install package for build releases; can convert manual tests to automated scripts.

Operating Systems Experience

  Window //ME/, DOS

Language Experience

  InstallScript, PowerBuilder ., Java, C

Databases Experience

  SQL, Sybase

Knowledge Skills

  Test Planning, Test Scripting, Test Execution, Test Automation, Defect Reporting, Test Estimation, Test Management, Harvest, AS/, Quality Center, QTP, SAP R/x, TestDirector, CRM PeopleSoft, TIBCO, CQ, KenanFX, InstallShield Dev Studio , WinRunner, Visual SourceSafe ., Visio, SourceOffSite ., Harvest, Internet Banking 

Willing To learn new skills – highly trainable. 

Professional Experience 


a trade name for Malayan Banking Berhad is the largest bank and financial group in Malaysia, second largest listed company on the Malaysian Stock Exchange, Bursa Malaysia, with a market capitalisation of over RM. billion as of midDecember . On May th, Maybank bought % of MCB Bank Limited of Pakistan. 

Software Quality Analyst                  Oct Present

  • Tool used:
  • Harvest Change Control Management, AS/, HP Quality Center, HP Quick Test Pro
  • Responsibilities:
  • assist IT QA Manager to establish and execution of IT QA processes and procedures to improve and enhance the overall IT delivery quality
  • lead new project initiatives, i.e. setup of HP Quality Center, to improve and standardized the bank’s testing process;
  • conduct regular review and monitoring on the established IT QA processes and procedures to ensure compliance;
  • formalize and  improve processes/work flows and provide valueadded recommendations and solutions



    is a global management consulting, technology services, and outsourcing company. It is a Fortune Global company with more than , people in countries. For the fiscal year ended August , the company generated net revenues of US$. billion. Accenture's clients include of the Fortune Global and more than twothirds of the Fortune Global . 

    Systems Analyst                    Aug – Aug

  • Commended by the management for the:
  • Ability to escalate risks and issues appropriately that helped management's decisions.
  • Proactiveness in followingup with team issues and her ability to delegate tasks effectively ensured management that she could handle the team independently and could make decisions that would benefit the team.
  • Ability to estimate work and schedule and ability to ensure the team's coverage for completing the items had helped management in communicating to the client an accurate picture of the effort involved.
  • Establishing processes and standards for the team
  • Developing team processes through technical skill improvement e.g. brownbag session, KT
  • Contribution in improving ways to hasten test data collection by building SQL canned queries.
  • Suggested improvements on existing test deliverables test plan, test script, test report, test conditions, test data, etc..
  • One of the % of the population who is significantly above peer group.
  • THE CLIENT: CHEVRON One of the largest energy company; active in more than countries, it is engaged in every aspect of the oil and gas industry, including exploration and production; refining, marketing and transport; chemicals manufacturing and sales; and power generation.
  • THE APPLICATION: Modules in SAP R/x handles upstream and downstream business processes

    TESTING:   comprises major activities: regression testing the energy company’s SAP SD module and test automation – conversion of the manual scripts to QTP scripts.

    Other administrative tasks includes: Creating documents adhering to CMMI level ; Attending weekly leads meeting; Send out weekly status report to client Generating vital few metrics; People champion – leading activities that drive to increase engagement of the resources; Facilitate Testing concepts in the capability building center

    THE TOOLS:  SAP R/x, Quality Center, QTP

  • THE CLIENT: HAWAIIAN TELCOM Is the incumbent local exchange carrier ILEC or dominant local telephone company in the US.
  • THE APPLICATION: Customer representative inputs order through CRM Peoplesoft.

    TESTING:   As a senior test analyst, perform test integration activities, production validation; End to End testing from OrderingCRM PeopleSoft via Tibco WF to other telco apps and down to Billing KenanFx; subject matter expert in billing domain and SQL building; act as the single point of contact between development and testers for iterations testing; conducts daily status reporting, defect call as needed; write and implement test plans for remediation and enhancement items; perform reviews of test deliverables

    THE TOOLS:  CRM PeopleSoft, CQ, TIBCO, AAIS, BAAIS, Granite, KenanFX  


    NCR – Cebu Development Center, Inc.

    is a company specializing in solutions for the retail and financial industries, as well as decision support systems. Its products include FastLane, POS systems, ATMs, check processing systems, business consumables and highpowered database and transaction processing systems. 

    Software Development Engineer                                                             June Mar

    Build / Release engineering

  • Tool used:
  • Installshield DevStudio ., Visual SourceSafe, SourceOffSite, STAR
  • Responsibilities:
  • Responsible for the analysis, design, programming, debugging and modification of InstallShield software for desktop products and proprietary build tools.
  • Writes code, completes programming and performs testing and debugging of installer software and build tools.
  • Completes documentation and procedures for installers and build tools. May interface with users to define system requirements and/or necessary modifications.

    Software Quality Assurance and Testing

  • Tool used:
  • Mercury Test Director ., WinRunner ., STAR
  • Responsibilities:
  • Responsible for the functional, regression and system testing of NCR Retail terminals ranging from compact types to high end product lines.
  • Develop and design Test Scripts using Test Director . tool in accordance with written business and functional design documentation following established standards.
  • Develop, maintain and execute test cases.
  • Work and communicate proactively and effectively with team members, team leads, and project managers on various issues.


    Taiyo Yuden Philippines, Inc.

    is a Japanese materials and electronics company, situated in Ueno, Taito, Tokyo that helped pioneer recordable CD technology CDR along with Sony and Philips in . Founded years ago, Taiyo Yuden currently operates factories in Japan, Singapore, Korea, China, the Philippines, Taiwan, Malaysia and Thailand. The company employs over ten thousand people worldwide and reports annual sales of more than $ billion.

    Applications Programmer                                                                       July – June

  • Accomplishment:
  • Cited by the management as being responsible for the stabilization of the EDI Electronic Data Interchange and Sales System by improving query for data processing.
  • Tool used:
  • Front End: PowerBuilder .; Back End: Sybase and SQL
  • Responsibilities:
  • Responsible for the maintenance of the existing client/server based application.



      Bachelors Degree in Computer Science ; Masters Degree in Computer Sciencecompleted units


    Certified Software Test Engineer awarded by Quality Assurance Institute last April  

    Awards and activities 

  • Passed Certification for Software Test EngineerCSTE – April
  • Attended Telco , Leadership Training, Application Software Testing, QuickTestPro, CMMI related trainings
  • Attended Powerbuilder Basic . Training – November to November ,
  • ² Majority Member of the International Order of Job’s Daughters

    ² Passed the Career Service Examination Professional Level given by Civil Service Commission – May

  • Scholarship Recipient of the Department of Science and Technology DOST – April

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