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<pre>Array ( [var] => cut_url ) </pre> Resume for Feras A. for IT / Technical Support / Computer Software in Asema, Kuwait. Search More Resumes for IT / Technical Support on #UNGKUWIMW

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Resume for Feras A. for IT / Technical Support / Computer Software in Asema, Kuwait

Occupation: IT / Technical Support Industry: Computer Software
Country: Kuwait City: Asema
State: Al Kuwayt ZIP: 00965

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Feras Jamal A.
|Current Address: Kuwait – Jabreia |
|Cell : + Cell : + |
|Kuwait |
|Cell: + |
|Jordan |
|Email Address: |
Date and Place of Birth
Marital Status
Using my knowledge, work experience and education background to perform effectively
Software and systems supporting role, where my creativity, communication skills and my
experience related to business requirements analysis, software functional specifications,
design documents, test and deployment plans can be employed and developed in a well
known and esteemed company.
ALBalqa’ Applied University Salt,Jordan
• Faculty of Information Technology.
• Bachelor of Science Degree B.Sc in Software Engineering.
• Graduation Project: Automated Systemization Utility Grade B+.
AlIttihad Secondary Schools Amman,Jordan
• Certificate of General Secondary Education.
August till now “Arab Center for Commerce and Real Estate” – Kuwait
“Software Engineer” – Knowledge Division – Software Management
> Gathering system requirements and participate in the design for all Oracle inhouse
developed applications.
> Installing systems, implementation and session training.
> Applying different process methodologies and monitor process lifecycle.
> Contacting other parties for all outsource applications, components and
> IT Helpdesk system coordination and support for users in branches connected via
> Testing systems and ensure the customer satisfaction.
> Tracked software releases, change requests, and defects fixing.
> Manage the day–today planning, operation and problemsolving to meet service
level agreements.
> Currently Migrating systems servers into Linux operating system.
> Work closely with clients and end users to map business processes.
> Reviewing applications and implementing for changes in the systems.
> Ensuring that all IT procedures and policies are uptodate for ISO compliance.
> Assembling users into network groups with specific permissions.
> Coordinating the website enhancements and development.
> Supporting for all .NET SQL applications in terms of troubleshooting.
> Auditing departments in terms of computer systems usage.
> Writing systems technical procedures, user guidelines, system specifications and release.
> Implementing IT Skills test for all applicants.
> Implementing document control methodologies through systems electronically
documentations, technical library and correspondence systems
> Preparing inductions related to information management and computer skills for the users.
July June “Abu Ghazaleh International Group” Jordan
• Training in AGCA Abu Gazaleh CambridgeTraining Center as Technical Supporter and
Participate “Cambridge Test Application Project” in Documentation and Analysis.
> Formatting Machines and portioning drives.
> Install different Microsoft Operating Systems.
> Endowing IP configuration into simple networks.
> Making simple analyses on Exam Testing Software.
> Preparing a preliminary SWOT analysis to have Cisco Training Center.
Through my career, I’ve participated in the following systems design and requirements gathering:
> Human Resources system
> Documentation system
> Reference Document Manager
> Equipment Managements SystemSpare Parts Inventory, Maintenanace, Equipment
Request Job Order
> Timesheet system
> IT Helpdesk System
> Correspondence System
Technical Skills:
• Advanced computer skills.
• Microsoft Office.
• Microsoft Visio.
• Microsoft Project.
• Database design concepts SQL
• Internetworking.
• Project documentation and UML diagramming.
• Perform design and coding of software at the module level from general requirements
using C. Net and VB.Net.
• Adobe Photoshop.
Interpersonal Skills:
• Presentation skills
• Ability to learn.
• Attention to detail.
• Organized.
• Dependable.
• Work with team spirit.
• C. Net Desktop Application.
• A+ Computer Maintenance. AlBalqa’ Applied University.
• Internal Auditor – ISO – Quality ManagementQHSE.
• Currently preparing for CCNA exam.
Arabic mother Tongue and very good in English.
Dec. Jordan

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