[var] => content
[type] => preview
[var] => cut_url
Tundra Pointe ♦
Align IT investments and business growth
objectives with instructorled and interactive webbased courses─design
quickreference guides that serve as memory joggers, create structured
onthejob training materials to provide a progressive path for learning,
and coordinate, and write and edit training content.
Drive integration of
training programs designed to save money,
increase employee satisfaction, maximize employee motivation, and reduce
Stay abreast of proven techniques and
training best practices─function as a Subject Matter Expert SME in
Adult Learning Theories and Practices, collaborate with subject matter
experts, and currently pursuing CompTIA Aplus A+ certification.
Address key performance
indicators and enhance employee skills and job knowledge on various
core competencies, including product knowledge, tool usage, work skills,
and software and hardware improvements.
EndUser Process and System
Enthusiastic Delivery of
Communication & Active
Continuous Team Member Improvement
Coordinate Training Policies
Program Design & Implementation
Coach Team Members to Exceed/Meet
Write Training Documents
& eLearning Scripts
Parent and Volunteer Present
and Development Specialist, Bank One, Indianapolis, IN –
Initially hired as
a Training Specialist. Based on business acumen, promoted to originate
the role of Training and Development Specialist. Addressed corporate
inefficiencies by assessing employee knowledge and identifying performance
gaps to deliver organization’s first curriculum design and course
outlines. Provided organizational development services including planning,
analysis, design and implementation of training materials. Trained
endusers on functions and features of newly implemented systems.
Training & Development ~ Curriculum Development ~
Partnered with project management
team to determine timeline for a largescale migration from a legacy
to a robust operating system─wrote and trained employees on new system procedures.
Created and implemented
enduser training strategy for new software rollout─minimized productivity losses associated with
Designed and executed several
instructorled, computerbased software upgrade courses and trained
participants on system interface and features.
Tundra Pointe ♦
and efficiency of intranet training courseware while increasing employee
job knowledge after the execution of an Instructional Systems Design
process that focused on course curriculums, student materials, instructor
led materials, instructor guides, computerbased training, and multimedia
Eliminated new hire confusion,
increased productivity, and ensured rapidfire acclimation by developing
job aides for easy employee reference.
Enhanced user performance,
improved comprehension, boosted efficiency, minimized user errors, and
reduced training time through the implementation of Information Mapping.
Defined business needs,
test requirements, and software/hardware functionalities in partnership
with subject matter experts.
Contributed to the development
of a wellreceived webbased courses─cocreated storyboards with screen images and
text, scripts focused on narratives and stepbystep documentation,
and other multimedia content.
Worked with subject matter
experts to design technical training programs, including manuals, presentations,
and supporting documents.
Course Evaluation ~ Pre & PostAssessment
~ Superior Results
Achieved participant satisfaction
survey scores of % to % ─measured ROI of training programs through Kirkpatrick’s
Four Levels reaction, learning, performance/behavior, and results.
Evaluated program content
and observed SME delivery style to ensure training programs were successfully
integrated into presentations; retrained SME’s as required.
Determined training requirements
after discussions with unit leaders, interpretation of employee surveys,
and evaluation of trends.
Developer, Gulliver Ritchie Associates,
Norcross, GA –
paper training manuals to webbased courses for client NETg; held
accountability for instructional design. Performed extensive research
and informational interviews with Subject Matter Experts Netg software
and graphic artists
~ Curriculum Development ~ Webbased Multimedia Content
Served on a highperformance
team charged with converting paper IT certification courses to an interactive
multimedia web and PC product.
Enhanced curriculum by scripting
and storyboarding a wide range of exercises,
quizzes, assessments, and graphics geared to increasing student retention.
Leveraged attention to detail
skills to achieve a quality assurance rating of % in courses’ content
of Adult Education, Indiana University/Purdue University of Indianapolis,
of Legal Administration, Ball State University,