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<pre>Array ( [var] => cut_url ) </pre> Resume for Diane L. for Other / Computer Software in Noblesville, Indiana. Search More Resumes for Other on Resumark.com #PG5KQQ4FV
 

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Resume for Diane L. for Other / Computer Software in Noblesville, Indiana




Occupation: Other Industry: Computer Software
Country: United States City: Noblesville
State: Indiana ZIP: 46060



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Diane L. L.

Tundra Pointe Noblesville, IN

.. 

training consultant/Client support 

Align IT investments and business growth objectives with instructorled and interactive webbased coursesdesign quickreference guides that serve as memory joggers, create structured onthejob training materials to provide a progressive path for learning, and coordinate, and write and edit training content.  

  • Drive integration of training programs designed to save money, increase employee satisfaction, maximize employee motivation, and reduce employee turnover.
  •  

    Stay abreast of proven techniques and training best practicesfunction as a Subject Matter Expert SME in Adult Learning Theories and Practices, collaborate with subject matter experts, and currently pursuing CompTIA Aplus A+ certification. 

  • Address key performance indicators and enhance employee skills and job knowledge on various core competencies, including product knowledge, tool usage, work skills, and software and hardware improvements.
  •  
     

    PROFESSIONAL STRENGTHS 

  • EndUser Process and System Training
  • Enthusiastic Delivery of Training Modules
  • Communication & Active Listening Skills
  • Continuous Team Member Improvement
  • Coordinate Training Policies & Schedules
  • Program Design & Implementation
  • Coach Team Members to Exceed/Meet Goals
  • Write Training Documents & eLearning Scripts
  •  
     

    PROFESSIONAL EXPERIENCE 

    FullTime Parent and Volunteer Present 

    Training and Development Specialist, Bank One, Indianapolis, IN –  

    Initially hired as a Training Specialist. Based on business acumen, promoted to originate the role of Training and Development Specialist. Addressed corporate inefficiencies by assessing employee knowledge and identifying performance gaps to deliver organization’s first curriculum design and course outlines. Provided organizational development services including planning, analysis, design and implementation of training materials. Trained endusers on functions and features of newly implemented systems. 

    Technical Training & Development ~ Curriculum Development ~ Project Management 

  • Partnered with project management team to determine timeline for a largescale migration from a legacy to a robust operating systemwrote and trained employees on new system procedures.
  • Created and implemented enduser training strategy for new software rolloutminimized productivity losses associated with software transition.
  • Designed and executed several instructorled, computerbased software upgrade courses and trained participants on system interface and features.
  •  

    CONTINUED 

    Diane L. – Page

    Tundra Pointe Noblesville, IN

    .. 
     

  • Optimized effectiveness and efficiency of intranet training courseware while increasing employee job knowledge after the execution of an Instructional Systems Design process that focused on course curriculums, student materials, instructor led materials, instructor guides, computerbased training, and multimedia products.
  • Eliminated new hire confusion, increased productivity, and ensured rapidfire acclimation by developing job aides for easy employee reference.
  • Enhanced user performance, improved comprehension, boosted efficiency, minimized user errors, and reduced training time through the implementation of Information Mapping.
  • Defined business needs, test requirements, and software/hardware functionalities in partnership with subject matter experts.
  • Contributed to the development of a wellreceived webbased coursescocreated storyboards with screen images and text, scripts focused on narratives and stepbystep documentation, and other multimedia content.
  • Worked with subject matter experts to design technical training programs, including manuals, presentations, and supporting documents.
  •  

    Course Evaluation ~ Pre & PostAssessment ~ Superior Results 

  • Achieved participant satisfaction survey scores of % to % measured ROI of training programs through Kirkpatrick’s Four Levels reaction, learning, performance/behavior, and results.
  • Evaluated program content and observed SME delivery style to ensure training programs were successfully integrated into presentations; retrained SME’s as required.
  • Determined training requirements after discussions with unit leaders, interpretation of employee surveys, and evaluation of trends.
  •  
     

    Instructional Developer, Gulliver Ritchie Associates, Norcross, GA –  

    Converted existing paper training manuals to webbased courses for client NETg; held accountability for instructional design. Performed extensive research and informational interviews with Subject Matter Experts Netg software and graphic artists 

    Instructional Design ~ Curriculum Development ~ Webbased Multimedia Content 

  • Served on a highperformance team charged with converting paper IT certification courses to an interactive multimedia web and PC product.
  • Enhanced curriculum by scripting and storyboarding a wide range of exercises, quizzes, assessments, and graphics geared to increasing student retention.
  • Leveraged attention to detail skills to achieve a quality assurance rating of % in courses’ content and style.
  •  

    Education 

    Masters of Adult Education, Indiana University/Purdue University of Indianapolis, Indianapolis, IN

    Bachelor of Legal Administration, Ball State University, Muncie, IN


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