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ITIL V and Sigma YB certified quality professional having years of IT experience with year into development and years into quality & services auditing domain. Core areas of skill are service audits, quality control, risk management, analysis and process definition and review.
Quality: Service audits, ITIL, SixSigma and Risk Management.
Tools: MSVisio, Visual Source Safe and Plan View.
Database: Lotus Domino, SQL
Language: Lotus Script, Java, VB .
Job Functions: PPQA Audits, Process and Service Auditing, Risk Management, Business Continuity, Information Security, Requirement Analysis, Design using UML, Coding, Testing.
Name of Organization
Aug Till date
Patni Computer Systems Ltd
Roles & Responsibilities
In Capgemini Consulting:
Working as PPQA & CAPA Lead in the Q&C RightshoreR Team
* Performing Service audits executed by Capgemini, US.
* Corrective actions and preventive actions management.
* CAPA process trainings to new hires.
* Managing and tracking the PPQA service audit plan.
* Representing the team in the Capgemini SMG group.
* Working on a Six Sigma project as a part of Six Sigma GB certification.
In Citi Technology Services:
Worked for Citigroup as SQM for Japan & EMEA region performing mentioned activities:
* Assisting department on all matters related to SQA.
* Monitoring project deviations and ensuring that deviations are documented and approved.
* Scheduling SQA activities, in a timely manner, in concert with the project software development life cycles.
* Verifying traceability in a project&;s work products Business Requirements through Implementation Plans to ensure that requirements are addressed in each subsequent work product, if applicable.
* Reviewing, in a timely manner, project specific software engineering activities to verify compliance with established processes.
* Identifying NonCompliance Issues, at the time of the SQA review, in software engineering activities and software work products, monitoring these to resolution.
* Providing applicable metrics related to SQA activities to project personnel.
* Reviewing SQA activities with the Project Management Team on a periodic and event driven basis.
* Reporting SQA activities to Senior Management via a monthly reports.
* Managing any issues that exist beyond the project lifecycle for possible process improvement opportunities.
Apart from above activities also helped CITI Corporate Group for mentioned activities:
* Risk Management:
Performing RCSA Risk Complaince Self Assesment QA check for the completeness of the RCSAs for different quarters.
Performing RCSA process testing for Business Continuity.
* Internal Audits
Auditing different units in compliance with the Citi standards and processes.
* Informing & assisting CITI management for overall quality process review, creation and process improvements in CITI as a member of CORPORATE QUALITY GROUP.
* Reviewing the process documents.
* Coordinating monthly QC meetings.
* Process reviews.
* Reviewing different metrics during the QC meetings for different projects running in Patni.
* Also involved in some quality audits.
* Streamlining the process to attain defined improvements.
* Preparing test cases for different modules by considering traceability metrics created after doing the requirement and analysis. Also test cases were drawn from the detailed design specification of the respective modules.
* Testing of the modules and giving the bug report to the concerned module owner.
* Planning test strategies along with the team members.
* Providing test certificates once the module is tested and fulfils all the requirements to get released.
* Awarded with the Project Star award for Q in Capgemini Consulting.
* Cleared Six Sigma GB exam in Aug .
* SixSigma YB certification in Jun .
* Received Gems of month award in Capgemini for Service audits.
* ITIL V certification in December .
* Received RAVE award from the VPQuality of Citi for Audit activities.
* Received RAVE award from VPCorporate Quality for Risk Assessment activities.
* Promoted to Senior Software Specialist in annual appraisal cycle of year in CITI.
* Received Letter of Appreciation for Quality Assurance for Q and Q
* HSC % from Agrasen Inter College, Lucknow in year , majoring in Math,
* SSC % from Lucknow Christian College, Lucknow in the year majoring in
Math, Physics, Chemistry.
* Bachelor of Science BSc in Computer Science %, Lucknow University, India in
the year , majoring in Computer Science.
* PG Diploma in Software Technology from NCST, Bangalore, India in the year