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Lochinvar Ave APT Sunnyvale, CA
Savvy, sharpminded leader with more than seven years experience managing multimillion dollar, highvisibility software and business transformation initiatives for Fortune and midsized companies within hightech, financial services and health care industries. Results oriented with strong passion for increasing organizational efficiency, using handson best practices and targeted process improvement for increased revenue and decreased costs, leading to greater customer success. Excellent technical background and applied proficiency in Cloud, JEE and Oracle. Areas of expertise: · · · · Project Design, Requirement to Implementation Customer Relations Quality Systems and Processes [CMMi] Continuous Design Improvements · · · Experience in Agile, Scrum and Waterfall Software Development Strong written and oral communication skills Global Team Management and development
· · · · · Best Managed Project Award, & Consistent customer satisfaction index / in last six projects Awarded Top % of the company multiple times in yearly appraisal Marked as "Asset to Company" in annual reviews Combined multiple statement of work contracts to streamline the model, enhance effectiveness and reduce management overhead
· · · · · · · · · · · · · · Overall responsibility of delivering multiple projects within budget, time line and within acceptable quality meeting customer commitments. Managed client relationships and provided periodic updates to client leadership. Maintained legal documents for projects, updates to Infosys management on overall status, submission and tracking of invoices for the services delivered. Identified new business development opportunities and pursued them along with engagement team. Pursued customer feedback on each project and identified action items to improve satisfaction. Worked as Scrum master for multiple projects. Worked allocation to onsite/offshore and provided guidance in resolving key issues. Monitored performance of team members, preparing annual and biannual appraisals of each team member. Acted as the single point of contact for clients for all Infosys delivery related matters and as the first point of escalation. Lead with several teams at the same time each one working with specific client requirement, objectives and goals. Provided motivation and moral support to the teams and empowered them to achieve goals set forth. Recommended promotions, transfer, or termination based on performance assessment. Experience in developing and writing user requirements, functional specifications, and testing documents. Exposure to Project management tools like Microsoft Project, Visio, Word, Excel.
Infosys Technologies Limited, Fremont, CA Software Engineer Programmer Analyst P Project Manager rogram Manager Present
Recognized as a valuable professional as the Program Manager for Infosys, a global consulting and IT services leader that defines, designs and delivers technologyenabled business solutions for Global companies. Spearheaded and managed multiple highend system design projects from conception to manufacturing launch. Key activities entail development and management of budgets, hiring and training design staff, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates. Major projects include: Apple Computer, Inc., iCloud Reporting and Analytics Solution [MobileMe] [Feb Till Date] Designed and built critical business reports for marketing, engineering and executive consumption which allows users to securely access information through web, email or dashboard. Avery Dennison, Avery Compliance Express [Feb Dec ] Directly took charge of developing a new application which will allow vendors and partners to order labels from the internet, overcame phase challenges and saw project to client satisfactory completion. Motorola, IDen Pricing Tool [Apr Jan ] Personally designed the business requirement analysis for an integrated set of pricing tools onto a common platform and delivered product with defect for this $ million dollar project.
EDUCATION & TRAINING
· · · Bachelor of Engineering, Electronics & Communication, April Basic of Supply Chain Management BOSC APICS Certification Estimation Specialist [UseCase, Functional Point, SMC]
COMPUTER LANGUAGES JAVA, JEE, EJB, JSP, Servlets, XML , XSLT, Web logic, Web Sphere, Interwoven, Team Site, PL/SQL, iOS App Development [xCode], IBM WCS, Oracle Apex [. & HTMLDB] OPERATING SYSTEMS WINDOWS, UNIX/LINUX , Mac OS X DATABASES Oracle