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RAFAEL A. N.
SAN JUAN, PR
PHONE: . .
SUMMARY OF EXPERTISE
STRATEGIC ANALYSIS_COST ACCOUNTING_NETWORK OPERATIONS_FINANCIAL
Accomplished Technology Professional
with progressive career record spanning over years of IT and Financial
operations experience. Visionary
strategist focused on bringing value for investment to enterprise systems,
customer deliverables and
business innovations. Responsible
for developing client relationships; increasing customer satisfaction;
Meeting sold and billed services revenue commitments; cost reduction,
finance, project management and maintaining executive relationships
while negotiating high risk situations. Past performance in bringing innovative
revenuegenerating products to market,
implementing cost saving integrated solutions, and overhauling business
processes to improve efficiency and productivity.
Key Areas of Knowledge:
American Express TRS
Guaynabo, Puerto Rico
One of the largest
credit card services corporations in the World
Corporate World Headquarters
in New York, USA
Assigned to the Merchant Services
division providing: technology support, financial planning, project
management, investment optimization, network infrastructure management
and web tool applications. Countries supported: Puerto Rico, US Virgin
Islands, Caribbean Non – US and Panama markets. Duties: Responsible
for day to day support to merchants on transaction processing products
and software analytic tasks included:
monitoring over million transactions per year equiv. to volume revenues
of $. billions per year. Accountable for enabling merchants and
banks to process American Express transactions. Migration of outdated mainframes into modern
systems and processes, certification of new technologies devices, and
online services product administration. Responsible of designing and
providing technology products trainings, presentations and consulting
to clients e.g. AEEElectric Power Company of PR, Universal Insurance,
Transcore – Auto Expreso, Wendco – Wendy’s, and Government of
PR, among others also to AMEX account executives and corporate teams.
Provide support to all areas, including online services, projects development,
merchant acquisitions, financial/expense management, accounting, and
cost reduction strategies overall savings
achieved: $k . In charge of transactions database administration,
network sharing processes, budget management, Point Of Sale support
and leader of business continuation planning/recovery for the Caribbean
region operations. Develop and maintain strategic liaisons with IT teams,
financial institutions, vendors and suppliers.
Awarded as Employee of the Month in March , by contributing
in crossfunctional duties to help achieve the company’s goals. Also
Winner in nd place of Business Transformation
Innovation Contest in LAC Latin America by creating cost
savings ideas involving technology solutions in progress: estimated
World Sites International
San Juan, Puerto Rico
One of world’s largest
web development companies in the technology industry.
in Toronto, Canada.
IT Consultant for web development,
design and hosting. Active sales, presentations and marketing with customer
visits. Technical assistance support within selling process. Assist
on LAN/WAN Network environments, website creation, programming, FTP
management, graphic design development, ecommerce, content language
translation, proofreading, administration of website content update/upload
and client onsite training. Coordinate domain acquisition, hosting
services email accounts management and Search Marketing. Interrelate
intimately with multiple industries and at all levels and participated
in and lead account strategies, business seminars and planning sessions
with corporate teams.
Accounts awarded with revenue over k: Dominos Pizza, COSVI
Medicare Services, CDC Caribe Int’I Freight Forwarders,
and Fitness Warehouse Equipment Wholesalers
among many others.
Sharp USA, Advance
San Juan, Puerto Rico
The largest Authorized Dealer for Sharp products in Puerto Rico and
in New Jersey, USA
Imaging, network and document management
solutions Account Executive / Consultant. Perform analysis on commercial
and major accounts upon providing
accurate cost effective solutions for their office technology needs.
Awarded as a Certified Sharp Document
Management Professional, in order to provide
customer presentations, education, training and consulting services
on imaging, software, and connectivity. Also web, network, fax,
print, scan, and copy solution expertise.
Sales experience, consultancy and support in SOHO, government, commercial,
pharmaceutical and major accounts.
San Juan, Puerto
One of world’s largest Printing Systems companies in the technology
Corporate Headquarters in Rochester, New York.
Relations Group Representative PR and USVI.
Leveraged internal and external/client
relationships to navigate and resolve issues. Expert in use of network
shared database to document monitor and resolve vulnerable client situations
supporting the markets of Puerto Rico and the US Virgin islands. Assist
on administration of equipment warranty procedures; replacement, delivery,
customs clearance and installations. Management and analysis of incoming
customer surveys to ensure internal processes are corrected and resumed