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<pre>Array ( [var] => cut_url ) </pre> Resume for Rafael N. for Business Analyst / Computer & IT Services in San Juan, Puerto Rico. Search More Resumes for Business Analyst on #IXA1UWI4I

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Resume for Rafael N. for Business Analyst / Computer & IT Services in San Juan, Puerto Rico

Occupation: Business Analyst Industry: Computer & IT Services
Country: United States City: San Juan
State: Puerto Rico ZIP: 00909

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                                              SAN JUAN, PR              PHONE: . .            




Accomplished Technology Professional with progressive career record spanning over years of IT and Financial operations       experience. Visionary strategist focused on bringing value for investment to enterprise systems, customer deliverables and

business innovations. Responsible for developing client relationships; increasing customer satisfaction; Meeting sold and billed   services revenue commitments; cost reduction, finance, project management and maintaining executive relationships                 while negotiating high risk situations. Past performance in bringing innovative revenuegenerating products to market,                implementing cost saving integrated solutions, and overhauling business processes to improve efficiency and productivity. 

 Key Areas of Knowledge: 

      ELECTRONIC DATA INTERCHANGE                                        BUSINESS DEVELOPMENT

 SYSTEMS MANAGEMENT/SECURITY                                     CUSTOMER RETENTION                                                           WEB DEVELOPMENT                                                                 STRATEGIC PLANNING

      PROCESS IMPROVEMENT                                                        SALES

        IT CONSULTING                                                                       TEAM BUILDING

                  PROPOSAL GENERATION                                                        BENCHMARKING

              FORECASTING                                                                          PROBLEM RESOLUTION

                            ACCOUNTS MANAGEMENT                                                      PRINTING SERVICES

                ACCOUNTING                                                                           COST REDUCTION

                            DECISION MAKING                                                                  PROJECT MANAGEMENT

               LOGISTICS                                                                                NETWORKING/ONLINE SOLUTIONS

              FINANCIAL PLANNING                                                             DIGITAL IMAGING


American Express TRS

Guaynabo, Puerto Rico

One of the largest credit card services corporations in the World

Corporate World Headquarters in New York, USA 

              Project Analyst                                                                                                                                     to

Assigned to the Merchant Services division providing: technology support, financial planning, project management, investment optimization, network infrastructure management and web tool applications. Countries supported: Puerto Rico, US Virgin Islands, Caribbean Non – US and Panama markets. Duties: Responsible for day to day support to merchants on transaction processing products and software analytic tasks included: monitoring over million transactions per year equiv. to volume revenues of $. billions per year. Accountable for enabling merchants and banks to process American Express transactions. Migration of outdated mainframes into modern systems and processes, certification of new technologies devices, and online services product administration. Responsible of designing and providing technology products trainings, presentations and consulting to clients e.g. AEEElectric Power Company  of PR, Universal Insurance, Transcore – Auto Expreso, Wendco – Wendy’s, and Government of PR, among others also to AMEX account executives and corporate teams. Provide support to all areas, including online services, projects development, merchant acquisitions, financial/expense management, accounting, and cost reduction strategies overall savings achieved: $k . In charge of transactions database administration, network sharing processes, budget management, Point Of Sale support and leader of business continuation planning/recovery for the Caribbean region operations. Develop and maintain strategic liaisons with IT teams, financial institutions, vendors and suppliers.  

Accomplishments: Awarded as Employee of the Month in March , by contributing in crossfunctional duties to help achieve the company’s goals. Also Winner in nd place of Business Transformation Innovation Contest in LAC Latin America by creating cost savings ideas involving technology solutions in progress: estimated savings: MM.  

World Sites International WSI

San Juan, Puerto Rico

One of world’s largest web development companies in the technology industry.

Corporate Headquarters in Toronto, Canada. 

      Internet Consultant                                                                                                                                to

IT Consultant for web development, design and hosting. Active sales, presentations and marketing with customer visits. Technical assistance support within selling process. Assist on LAN/WAN Network environments, website creation, programming, FTP management, graphic design development, ecommerce, content language translation, proofreading, administration of website content update/upload and client onsite training. Coordinate domain acquisition, hosting services email accounts management and Search Marketing. Interrelate intimately with multiple industries and at all levels and participated in and lead account strategies, business seminars and planning sessions with corporate teams. 

Accomplishments: Accounts awarded with revenue over k: Dominos Pizza, COSVI Medicare Services, CDC Caribe Int’I Freight Forwarders, and Fitness Warehouse Equipment Wholesalers among many others. 

Sharp USA, Advance Office Electronics

                                                                   San Juan, Puerto Rico

      The largest Authorized Dealer for Sharp products in Puerto Rico and the Caribbean

Corporate Headquarters in New Jersey, USA 

      Senior Imaging Consultant                                                                                                                       to

Imaging, network and document management solutions Account Executive / Consultant. Perform analysis on commercial

and major accounts upon providing accurate cost effective solutions for their office technology needs. Awarded as a Certified Sharp Document Management Professional, in order to provide customer presentations, education, training and consulting services on imaging, software, and connectivity.  Also web, network, fax, print, scan, and copy solution expertise.  

Accomplishments: Sales experience, consultancy and support in SOHO, government, commercial, pharmaceutical and major accounts. 

Xerox Corporation

San Juan, Puerto Rico

           One of world’s largest Printing Systems companies in the technology industry.

             Corporate Headquarters in Rochester, New York. 

      Customer Relations Group Representative PR and USVI.                                                                        to

Leveraged internal and external/client relationships to navigate and resolve issues. Expert in use of network shared database to document monitor and resolve vulnerable client situations supporting the markets of Puerto Rico and the US Virgin islands. Assist on administration of equipment warranty procedures; replacement, delivery, customs clearance and installations. Management and analysis of incoming customer surveys to ensure internal processes are corrected and resumed efficiently. Meeting

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