Information Technology Professional proven experience including roles as a systems
analyst and project test manager of mainframe systems and distribution environments.
Experienced in all stages of software development life cycle, from analysis through
implementation. Successfully managed numerous projects, analysis of business
requirements, system development & implementation. Strengths include:
Project Test Manager
Software Development Lifecycle
American Express, Miramar, FL worked remote
Global credit card company and bank
Worked in the information technology field gathered and analyzed business requirements
and produced specification documents
Led communication and documented initial project needs with customer increasing
customer loyalty and satisfaction.
Wrote and revised business requirements document with customer, technical team and
managers until signoff was obtained.
Conducted project design meetings with technicians. Gathered design document
tation, generated design document and sent out for signoff, and expedited receipt of
Recommended and introduced the standard of performing a connectivity test as a test
phase prior to system integration testing SIT reducing the amount of time spent on
establishing new connectivity built.
Created test plans, test scripts, and expected results. Managed UNIT/Assembly testing,
System Integration testing SIT, and User Acceptance testing UAT reducing the
number of defects identified post implementation.
Launched several large projects establishing credibility with the customer and project
Mutual Projects, Tempe, AZ
Technology contracting vender to American Express
Accomplished subject matter expert status of balance transfer and line increase
processes increasing customer loyalty and satisfaction.
Streamlined required testing of quarterly marketing initiatives decreasing the time to