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<pre>Array ( [var] => cut_url ) </pre> Resume for Myles C. for Business Analyst / Computer & IT Services in Des Moines, Iowa. Search More Resumes for Business Analyst on Resumark.com #TYL4J9DKA
 

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Resume for Myles C. for Business Analyst / Computer & IT Services in Des Moines, Iowa




Occupation: Business Analyst Industry: Computer & IT Services
Country: United States City: Des Moines
State: Iowa ZIP: 50310



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Myles C.

th Street ~ Des Moines, Iowa 

Home: ~ Work:

Qualifications

Solutionsfocused, team oriented Business Services Analyst with broadbased experience and skills in business processes and implementation of costeffective service level management, metrics and reporting operations. Experience in analytic software, requirements writing and contract interpretation. Excellent written and verbal communication skills. 

Technical Skills

MS Office Excel expert   Oracle Business Intelligence   Siebel CRM

Oblicore Guarantee™   Knowledge Management   PeopleSoft   SAP

Professional Experience

HP Enterprise Services ExcellerateHRO Des Moines, IA

Business Services Analyst Advanced     / – Present

  • Work within the HP reporting framework to meet internal HP/eHRO and client specific Service Level and Performance reporting requirements by developing and maintaining specific metric measurements and ensuring the distribution of reports in the agreed upon timeframe each month.
  • Lead a project to implement a proactive alerts process within the Oblicore Guarantee tool to notify management when SLAs are not meeting minimum and expected targets, resulting in a cost savings of approximately $, in potential penalties.
  • Work closely with the engineering team on the creation of technical design documents and business requirements for SLA reporting.
  • Implemented an automated Active Operations Management system to track call center agent productivity and utilization daily.
  • Creation of business processes and documentation for new service launches.
  • Financial Analyst supporting monthly financial close and outlook reporting, management of salary plans supporting staff of employees, and weekly financial pulse reporting and meetings. 
  • Client management and reporting for a Fortune company.
  •  

    HP Enterprise Services ExcellerateHRO Des Moines, IA

    Workflow Administrator       / /

  • Gather and prepare analysis on human resource policies, programs and practices.
  • Create and maintain a case aging Excel spreadsheet to monitor case resolution metrics on a daily basis.
  • Account leader for the implementation of Oracle Business Intelligence to track client service requests and call metrics. 
  •  

    HP Enterprise Services ExcellerateHRO Des Moines, IA

    Call Centre Representative       / /

  • Field questions from employees and managers relative Payroll, Workforce Administration, Workforce Development Learning, Recruiting & Staffing, Compensation and Absence Management.
  • Manage case inventory and research for complex human resources inquiries.
  • Support daily metrics reporting for senior leadership.
  • Developed a go to green plan to address excess case inventory with target goals projected and managed.
  •  

    Kelly Services – EDS Contractor  Des Moines, IA

    Call Centre Representative       / /

  • Field questions from employees and managers relative to Benefits Administration and Annual Enrollment.
  • Manage case inventory and research for complex benefits administration inquiries.
  •  

    Education

    Des Moines Area Community College

    Associate Arts Degree, Communication Design


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