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D SECOND FLOOR
NEB SARAI ROAD
Seeking a Technical Trainer position, to facilitate training in hardware, software and techsales.
Bachelor&;s degree in Information Technology,
Graduate University, Raipur university
Studies focused in application development, Html, C++, java and visual basics.
Dell International Services July till date
Joined Dell as a Tech support agent in for UK customers and was promoted to an Advance resolution Expert in . Was regularly awarded for Customer experience, Resolution and Sales. Moved as a Technical Trainer through IJP. I have been handling new hire Technical training on Hardware troubleshooting and software troubleshooting tech sales included. Have been taking Vitality trainings for the tenured agents and also have developed the content for Training for both hardware and software trainings for New hire and vitality.
Created an Employee Engagement team to provide new hires an environment where they can have learning with fun. This helps in retaining employees.
Tech Support Agent June May
Used to help American customers with issues related to the AOL software and connection issues. Was a mentor for new teams during their OJT period. Was regularly awarded for customer experience and resolution.
Cybersys InfoTech Ltd.
Outbound sales January December
Worked with Cybersys Info Tech ltd for months as an Agent, where I used to call customers and provided information on the mortgage and provided any other loan as per the requirement of the customer.
Was regularly awarded with weekly and monthly awards for sales.
:: Aggressively drive Training & Development initiative in the Organization.
:: Proactively Bridge Skill gaps and result in enhanced Productivity.
:: Employee Development initiatives for new hires in the organization.
:: To check and maximize training effectiveness.
:: To drive training initiatives for various projects.
:: To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost effective.
:: Ensure updating of existing content as needed.
:: Evaluate progress of trainees insuring that all achieve an acceptable level of performance, according to standards set.
:: Proactively coach, mentor and counsel by providing recognition and constructive feedback for all trainees.
:: Actively participate in miscellaneous training projects and tasks as appropriate.
ACTIVITIES & AWARDS
Have been associated with YMCA as a Volunteer in conducting bible classes for kids. Been a regular part of stage shows organized by YMCA.
I have been closely associated with cricket and played cricket or UP less than Team. Was a part of the UP team and played the Duleep trophy and I am a part of the Dell Gurgaon Cricket team.
Trouble shooting Windows issues.
Expertise in Windows XP, Vista and Windows .
Have a good knowledge of trouble shooting virus, malware and adware issues.
Can help in developing training content.
Can handle New Hire and Tenured agents.people Management