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<pre>Array ( [var] => cut_url ) </pre> Resume for Sylvia R. for Coach / Trainer / Computer & IT Services in Lithonia, Georgia. Search More Resumes for Coach / Trainer on #S84UZYH94

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Resume for Sylvia R. for Coach / Trainer / Computer & IT Services in Lithonia, Georgia

Occupation: Coach / Trainer Industry: Computer & IT Services
Country: United States City: Lithonia
State: Georgia ZIP: 30038

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Sylvia R.__________________________ Cedar Rock Drive, Lithonia, GA           ..  

An experienced Human Resource professional with the skill and expertise in a variety of issues that impact people in the workplace; planning workforce growth and reduction, integrating cultures in mergers and acquisitions, design and implementation of Human Resources programs and processes policy development, employee orientation, employee handbook, performance management, as well as employee training and development in leadership and management.  Personal and compassionate leadership ability to work effectively with all levels of staff from senior management to frontline employees, including a wide range of staff in various job classifications, professional disciplines, and of culturally and ethnically diverse backgrounds.

Professional Experience

Contract Trainer               present

Conduct employee professional development workshops and seminars for national seminar companies. Work effectively under tight deadlines to accommodate last minute changes. Qualified to administer Myers Briggs Type Indicator™ MBTI and DiSC™ assessment instruments.

Workshop Topics

Human Resource

  • Human Resources and the Law
  • Conducting Internal Investigations
  • FMLA
  • Sexual Harassment
  • Performance Management
  • Behavioral Interviewing
  • Management

  • Leadership Development and Management Training Development
  • Change Management
  • Managing Chaos
  • Conflict Management
  • Managing Emotions
  • Communications

  • Communicating with All Levels of the Organization
  • Assertive Communication Skills
  • Presentation Skills
  • MBTI
  • Customer Service


    Sylvia R.          page of



    Consistently capture and hold the attention of all seminar participants; which is particularly challenging when the makeup of the audience experience/skill level goes from the very inexperienced to subject matter experts. Quickly adjust to solve unforeseen logistic challenges and participant expectation.

    Tactics, Inc                   Director, Human Resources

    Responsible for all aspects of human resources in this highly competitive computer consulting company including: formalizing the human resource function, recruiting and retention, employee relations, compensation and benefits and training. 

  • Redesigned the performance appraisal system from a one page double sided form no one wanted to do, to an eightpage form that was enthusiastically received and used by everyone.
  • Revamped and rewrote policy manual and employee handbook. Formalized informal practices into policies, eliminated policies that contradicted the corporate culture, 
  • As a member of the senior management team responsible for the arduous task of developing a program for merging the policies and practices of two completely different companies as a part of an acquisition process.
  • Successfully developed programs designed for employees to welcome and accept the changes.
  • Assisted in the design of proprietary software to meet EEO reporting requirements.
  • Norrell             Franchise Development Specialist

    Recruited new franchise owners for temporary staffing business.

    Bridges and Associates              Operations Manager

    Interviewed, tested, and placed applicants on temp assignments with client companies.  

    Cleveland State University, Cleveland OH   BBA – Personnel Management

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