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<pre>Array ( [var] => cut_url ) </pre> Resume for Keisha P. for Consultant / Computer & IT Services in Stamford, Connecticut. Search More Resumes for Consultant on #1MJTW5YUO

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Resume for Keisha P. for Consultant / Computer & IT Services in Stamford, Connecticut

Occupation: Consultant Industry: Computer & IT Services
Country: United States City: Stamford
State: Connecticut ZIP: 06902

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         Keisha P.Rose   Montauk Drive Stamford CT     Mobile:  Email:     

Summary Of Qualifications

Seasoned Technology Professional with years experience in the TechnologySupport Environment, within the Financial Industry.  Creative, resourceful and extremely dedicated to solving complex business and technical issues.  Strong analytical and leadership skills, with the ability to succeed in a Team Environment.  Strengths and specific expertise includes the following applications: Element Manager, HP Open View, SharePoint, Citrix, Loan IQ, Active Directory, VM Ware Infrastructure Tools, Automatic Call Distribution Software; Utilized & Supported Blades

Professional Highlights 

Royal Bank of Scotland     Stamford, CT  November July  

ITPC Systems Administration

  • Provided technical support for +, onsite and remote users for GBM and ABN Work towards the resolution of faults, utilizing resources across multiple IT departments and tools available to me and proactively and reactively chase customer faults with other resolving teams.
  •      Handled user authentication issues and enforced company security policies with RSA tokens and administered the database.
  •  Maintained documentation standards and proactively update existing information as we as add new information as required for use in the team Knowledge Base.
  • Conducted weekly HR Meetings for new Hires.  
  • Assisted the SAM Team with requests management, creating new user accounts and granting different security permissions to users as requested.

    Northrop Grumman     New York, NY  April – November

    Remedy Service Desk Manager        

  • Managed a Staff of Help Desk Support Analysts.
  • Facilitated Productivity Reports through Remedy detailing types of calls, total call numbers and resolution time
  • Position created based on my technical background and strong knowledge of the ITIL Process.
  • Managed issues through Remedy utilizing the ITIL Framework.
  • Liaison to New York City Representatives and Northrop Grumman's Technical Support Staff.
  • Disseminated information on Remedy ticketing standards and updates to the staff.
  • Spearheaded the reduction of open incident times by being the Liaison to the RF Engineers, Systems Administrators and Applications Support Group.
  • Worked in a Project Management capacity.
  • Conducted weekly meetings with Client to determine project directives.
  • Responsible for updating our clients of the progress on resolving issues or changes that are being implemented.
  • Diagnosed, identified, isolated and analyzed problems using historical database records.
  • Properly escalated and communicated issues within SLA parameters.
  • Participated in daily Operations Calls.

    Citigroup       Chicago, IL   

    Systems Administrator         

  • Supported over End Users as their sole point of contact for technical issues and requests.
  • Created new user accounts, giving permissions to their required applications on the server. 
  • Installed and maintained hardware, Microsoft applications and their operating environments.
  • Tested and deployed updates and fixes as needed utilizing  Active Directory  or  GDS Gold
  • Generated weekly productivity reports that included a schedule of upcoming Microsoft updates
  • Ensured the availability of applications and assisted in Conflict Management and resolution.
  • Troubleshoot Network Issues.    

    Los Angeles, CA 

    Client Relationship Specialist  

  • Created new business opportunities through various community relationships.
  • Administered Lead Track Software.
  • Collaborated with Financial Analyst when developing platforms for external clients.
  • Provided feedback and made recommendations as needed.

                                                    New York, NY  

    Lead Technical Analyst

  • Received Department recognition for being  Top Technical Analyst .    
  • Provided Technical Assistance to , Equity, Institutional Sales, Fixed Income & Foreign Exchange Traders throughout North America. Provided Client Training for Laptops, Remote Access, and Microsoft Outlook; as it relates to setting up and using in conjunction with Blackberries.
  • Participated in PC and Unix WS rollouts and moves.
  • Provided realtime problem resolution to clients.
  • Interacted with applications/technical support personnel, project managers, BISO and  
  • Monitored the GPMS Global Problem Management System Queue, for status on escalated calls.
  • Provided DayToDay Support as the Liaison to the Help Desk Manager Including communicating changes to the staff, as well as managing the schedule.
  • Built, installed and managed PC and Unix Workstations and associated devices within the Trading Floor Environment.

                                                    New York, NY     

    Associate Technical Analyst          

  • Ensured effective “OneStop” technical support for Citigroup Trading Floor and Institutional branches. 
  • Identified complex technical issues affecting the trading floor such as Bloomberg and Reuters outages, voice communications; proprietary applications such as SiteMinder, single sign on related issues and Microsoft products.
  • Participated in the Change Management Process utilizing TP.
  • Installed, updated, configured and troubleshoot trading floor equipment.  
  • Delivered enduser training through personal desk top visits on how to use Blackberry and remote access software devices.
  • Resolved % of all calls on a weekly basis with over calls per week per person volume
  • Actively participated in onsite training, which includes Unix Fundamentals, Reuters; plus training.
  • Managed assigned projects effectively utilizing GPMS and Virtual Tech Systems

                                                    New York, NY  

    Advanced Technology Coordinator

  • Initiated mechanisms for better communication and coordination of the training programs following the Citibank/Salomon Smith Barney Acquisition.
  • Managed courses aimed at improving internal client satisfaction.
  • Prepared presentations for the Analyst Training Programs.
  • Created and continuously maintained the Advanced Technology webbased training calendar website using HTML, Perl, and JavaScript.


      John Jay College of Criminal Justice  

    MajorCriminal Justice

      Pace University

                      MojorComputer Science 

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