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<pre>Array ( [var] => cut_url ) </pre> Resume for Amy C. for Consultant / Computer & IT Services in Singapore City, Singapore. Search More Resumes for Consultant on #3CZH31E6K

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Resume for Amy C. for Consultant / Computer & IT Services in Singapore City, Singapore

Occupation: Consultant Industry: Computer & IT Services
Country: Singapore City: Singapore City
State: Singapore City ZIP: 16131

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Amy Yee Chern C.
Block B, Kim Tian Road, Tiong Bahru , Singapore | |
High calibre BUSINESS SYSTEMS INTEGRATION SPECIALIST with years experience acquired in a series of demanding roles for a
world renowned management consultancy firm and a leading international bank.
An independent selfstarter with excellent communication skills and has a proven record of delivering high quality project
deliverables, who is motivated by a keen interest in working with innovative IT products.
Now seeking a challenging opportunity in Singapore to apply skills within a dynamic environment to continuous improvement and
providing high calibre solutions to meet customer needs and requirements.
Professional Expertise and Competencies
Delivery focused training and testing specialist who reliably meets demanding deadlines and targets working
under pressure in:
Creation, management and delivery of instructor led training ILT courses in a number of formats including
live inhouse, live web and video conferencing and video podcasts for Siebel CRM applications, Tandberg
Video Conferencing VC solutions, Microsoft Office Word, Excel, PowerPoint, Visio and Publisher
Creation, management and delivery of written training, C.e management and communication products
including user manuals, process documents, job aids, intranet site content and CBT modules using RWD
Infopak and Simulator for Siebel CRM applications, Tandberg and Cisco Video Conferencing solutions, CMS
packages, bespoke webbased applications, Mercury Test Director, Microsoft Office Word, Excel,
PowerPoint, Visio and Publisher and Hewlett Packard multi functional printers
Creation, management and execution of black box system/functionality manual testing, business/user
acceptance testing UAT, regression testing and defect management using Mercury Test Director, user
requirements workshopping and process modelling UML
Experienced team lead familiar with all aspects of the Software Development Lifecycle SDLC: project planning
and management, business requirements analysis testing and training, test scope planning, creation and
management of training and C.e management deliverables, test script delivery and execution currently
manual testing only, seeking study in automated testing, defect management, and deployment business
support activities.
Project management techniques and SDLC training based on Accenture Delivery Methods ADM this version is
in line with Vmodel, PRINCE, RUP, and AGILE methodologies.
As part of a person training team, successfully developed, managed and delivered live training for Tandberg
Video Conference solutions to over HSBC staff including senior executives throughout the UK that
resulted in a % increase in video conference usage hours during the first months of training.
Created and published an AV training products suite for the HSBC intranet that incorporated written guides and
video podcasts to support the ,+ UK HSBC staff who use AV technology at work.
Successfully designed, managed and executed the system test scope for the Release Conversion data test team
at the Australian Tax Office ATO C.e Program. Provided tester support and Siebel and Tax Processing
System application training to a Tax Office UAT team who had no prior testing or application experience which
ensured they executed their scripts on time approx. days of work effort.
Ran Mercury Test Director training workshops for the Release Conversion team and reengineered the defect
identification process for Conversion defects decreasing the number of defects that had to be reanalysed within
a drop from % down to %.
Redesigned and rescheduled the Siebel and Analytics stream of the ATO Release system testing project plan
and scope due to unclear business requirements to ensure ontime delivery of scripts for test execution.
Successfully planned, design and managed the ATO Release Job Support team creating Siebel and Operational
Analytics UI user manuals and other job aid products that supported over , call centre and case
management staff during the post implementation phase.
Career History
HSBC London, UK
UK Audio Visual Products Trainer October – October
To deliver on HSBC UK’s objective of increasing use of Video Conferencing technology at all staff levels: planned,
scheduled, developed and delivered group instructor led training ILT courses to over HSBC across the UK
over a month period and delivered customised oneonone ILT courses over a month period with other
Created and published an AV training products suite for the HSBC intranet – including development of a
comprehensive user guide, single page job aids for common functions and beginner’s technical troubleshooting
guides for Tandberg Video Conference including Movi, Crestron Touch Panel systems and Hewlett Packard
multi functional printers that supports the ,+ UK HSBC staff who use AV products.
Liased closely with HSBC AV technical and Intranet development team to ensure all training products
communicated accurate technical concepts in user friendly language and were efficiently downloadable on the
HSBC intranet
Delivered AV communications and marketing products Intranet articles, announcement emails, help
pamphlets, poster designs on adhoc basis for AV support team.
Improved efficiency and customer service of the AV support team by redesigning the AV Support Request form
reducing customer form population time by % and providing Microsoft Office Excel training for management
Compiled weekly training statistics and risks and issues reports for senior leadership.
Accenture Canberra, Australia
Business Systems Integration Consultant
Australian Taxation Office: C.e Program February – May
General Motors Holden: Project OneView March – December
Coles Myer Retail Group February
The Australian Taxation Office ATO has embarked upon a $ million transformational program C.e
Program ECMP in that impacted people, processes and technology.
Focus on improving Client Service and Workflow Management through introduction of Siebel and integrating the
management and processing of all Tax Office products with a customised web based UI.
The resulting technology and process C.e will deliver on a set of agreed Client Experiences resulting in
implementing a significant improvement for both Tax Officers and Tax Payers.
System Test Team Lead – Conversion Data Test Team months
Designed and planned the Converted data UI test scope using converted data – established business and
technical requirements for testing and defined test scenarios via workshopping with Conversion business SMEs.
Trained and managed full time test analyst and business testing teams people across Australia with basic
testing principles and Siebel and Tax Processing system navigational skills to ensure they were able to efficiently
execute scripts in each cycle. These teams were mainly virtually trained and/or managed.
Managed delivery of test execution activities – created and maintained test plans, performed system testing and
provided onsite support to business testers and SMEs where required to ensure testing was completed on
Executed environment and application shakedown scripts, regular scripts and participated in other execution
support activities where required.
Maintained test environment requirements for Conversion test team.
Interfaced directly with Conversion and Build managers to ensure defects were understood, prioritised, fixed
and retested in a timely manner.
Improved efficiency and quality of work by introducing new development standards and processes.
Produced daily/weekly management reports for senior leadership – compiled daily and weekly test statistics and
reported weekly risks and issues.
Identified opportunities for improvement and optimisation ensuring the highest levels of client service
Defect Manager – Conversion Data Design Team months
Trained Conversion team members to use Mercury TestDirector and adhere to the Conversion Defect
Management approach.
Ran training workshops to skill up Conversion test team members to use Siebel CRM.
Authored the Conversion Defect Management approach in line with C.e Program guidelines and the
requirements of the Conversion Management team.
Defect Manager – Conversion Data Design Team cont.
Ran daily defect meetings to ensure communication between all teams, providing cohesion with the fix activities
across the various build streams in Conversion.
Worked with a Test Director programmer to customise Mercury Test Director to create a team defect template,
allowing defects to be prioritised faster and with more accuracy.
Product Test Team Le

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