Resume for Angek G. for Consultant / Computer & IT Services in Carolina, Puerto Rico
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A N G E L L . G O T A Y M O R A L E S
P.O.BOX CAROLINA, PR
PHONE: . | EMAIL:
MIS Manager | Senior Network and Support Engineer | IT Consultant
To offer my proven management and problemsolving ability to an organization that can use a hardworking
professional with exceptional technical computers skills with formal training related to network engineering, system
networking activities, outstanding communication skills, and management experience.
Microsoft Windows x/NT//XP//
Dell/HP/IBM Servers family | Cisco/COM Router and Switch Configuration | Fortinet UTM
Installation & Configuration | WatchGuard | Allworks VoIP | PLCAllen Bradley & GE FANUC
series Installation & Configuration
Microsoft Exchange ./// | ISA Server / | SQL / | Microsoft
Office Suites | MS Visio | MS Project | Altiris SolutionsNotification Server/Deployment
Server/Asset Management | VMware | HyperV | TrendMicro/McAfee/Symantec Security
Solutions | Symantec Backup Solutions | Microsoft and Neverfail Clustering Technologies
DNS | WINS | DHCP | SMTP | SNMP | TCP/IP | FTP | SSH | Routing Protocols
RIP/OSPF/IGRP/EIGRP | QoS | Bridging/Spanning Tree | NAT | PPP/PPPoA | Routing &
Switching | VLAN’s | LAN/WAN Internet Connectivity | Wireless Technologies | WiFi/Wlan |
TCP/IP v & v | VPN Solutions | VoIP
CFR Computer System Validation / Auditing / Compliance | OSHA & FDA guidelines
/ – Present
DevNet Systems Corporation
Business Services Senior Consultant – Full Time Position
Designed, implement and maintain large Microsoft Exchange and Active Directory solutions.
Design and implement security components such as Firewalls, IDS/IPS, AntiSPAM, Anti Virus, and VPN.
Assist our customers in designing, specifying, and implementing all IT solutions.
Analyzes and documents requirements for customer’s information systems IS needs.
Develops and/or oversees plans for completion of major project assignments.
Conducts and documents the results of special studies dealing with systems and/or business process issues.
Plan, test, implement and troubleshoot IT system changes.
Conduct data systems studies; prepare documentation, designs and specifications for proposals.
Mentor and train junior and seniors team members.
Most resents completed projects and services are:
Infrastructure, configuration, and designs for: El Nuevo Día, Medical Card Systems, Infomedika, San
Jorge Children’s Hospital and Manatí Medical Center.
Exchange Migration: El Nuevo Día, Infomedika and San Jorge Children Hospital.
Windows Server and AD Migration: El Nuevo Día, Infomedika and San Jorge Children’s Hospital.
/ – /
Technical Support Manager – Full Time Position
In charge of all corporate technical support duties.
Administration of resources, outsourcing partners, and contracts administration.
Identify opportunities and recommend solutions to our clients for improving service efficiency and effectiveness.
Assist in developing strategic planning of LAN/WAN environments for our clients.
Bring support to sales department in assessments, solutions design, presentations, and proposals.
Demonstrated leadership to guide the engineers of the department and meets the company goals. Maintained services
standards while keeping in mind our company vision and mission.
Designed the Services Department Business Plan to help company meets future goals.
Drafted policies and procedures, employee handbooks.
Provide to the consulting and engineering team technical targets focusing on the company requirements.
o Help the support engineers reach their technical and professional goals.
o Maintained service levels on all customers.
o Lead our consulting and services departments to resolve all business concerns on time.
o Designed and implemented plans to help automated administrative process.
o Successfully support and manage + customers.
Some projects and services performed are:
Altiris Solutions: Baxter Guayama, Chili's Restaurants, Desarrolladora Caribeña, Empresas Berrios, John Dewey College,
Oficina de Ética Gubernamental de PR, Medical Card Systems, Doral Bank, and Sistema Universitario Ana G. Méndez.
Infrastructure, configuration, and designs for: Empresas Berrios, Continental Claims Services, Centro Escape,
Foresight Technologies, Hospital Menonita, IAUPR Central Offices, John Dewey College, TCP Technologies, and Zeno
/ – /
Rafael Rosario & Assoc
System Support Engineer & Consulting – Full Time Position
Participate as member of a consulting team
Providing field service support at hot issues on clients
Provide essential phone & email support during peak hours of operations
Provide technical support in sales presentations and product demonstrations regarding the capabilities,
specifications and operation of different products
Provide technical support to sales dep
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