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<pre>Array ( [var] => cut_url ) </pre> Resume for Gayle A. for Administrative / Clerical / Support in Johnston, Rhode Island. Search More Resumes for Administrative / Clerical / Support on #5N9CQAFSN

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Resume for Gayle A. for Administrative / Clerical / Support in Johnston, Rhode Island

Occupation: Administrative / Clerical / Support Industry:
Country: United States City: Johnston
State: Rhode Island ZIP: 02919

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Gayle M. A.

Buratti Road

Johnston, Rhode Island



To obtain a parttime or fulltime administrative position in an office setting, such as a medical office to provide customer and/or patient support.  

/ to Present    Sales Agent II in Direct Sales, Citizens Bank Phonebank 

           Answer incoming sales calls in a timely and efficient manner. Provide product information and promote the benefits of our bank products and services. Take applications for personal accounts as well as loan products. Provide followup to assure customer satisfaction.  

/ to /      Assistant Branch Manager, Citizens Bank, Johnston Office                                                 Assist the Branch manager in the daily operations of the branch. Responsibilities include coaching and motivating team members to achieve their individual goals as well as branch goals. Insure compliance to Bank Policy in areas of New Account opening, Loan applications and closings, Branch Assurance and delivery of World Class Customer Service.   

/ to /         Banker II in Branch Retail System, Citizens Bank                                                   Daily facetoface interaction with customers in a sales driven retail market. Responsible for individual sales goals and working as a cohesive group to obtain branch sales goals. Retain and grow existing customers and outreach to potential clients.  

/ to /         Main Servicing Manager, Citizens Bank Phonebank                                                   Promoted to Manager of a PhoneBank Main Servicing team. Responsible for the training and development of phone representatives. Perform side by side as well as remote observations to insure compliance to Bank Policy and the delivery of World Class Customer Service.  Meet weekly in a 'one on one' with the team members to review progress and goals. Write Annual Reviews as well as Performance Improvement Plans when needed. Won “Main Servicing Team of the Year” in for maintaining the best overall numbers for the year. 

/ to /         Assistant Manager, Citizens Bank Phonebank                                                    Promoted to Assistant Manager on the Loan Line team. Responsibilities include training the team on policies and procedures, as well as any new initiatives.

/ to /          Senior Loan Specialist , Citizens Bank  Phonebank              

Promoted to Senior Loan Specialist on the Loan Line team. Responsibilities include training new Loan specialists and providing support to the Loan Line team.                       


Customer Service Specialist, Customer Service Call Center  

Responsibilities include answering calls from customers in a multi state area. Also member of a special team of loan line specialists explaining benefits of and processing applications for Equity Loans.  


      Consumer Service Supervisor, Consumer Credit Department  

Responsibilities include all direct and indirect customer service inquires and service.  

/ to /  Loan Phone CSR, Consumer Credit Department

Responsible for Loan Phone  

/ to /  Retail Branch System

Held various jobs. Teller, Head Teller, Customer Service Representative  

   Maternity Leave  

–   Fleet Bank, Providence, RI 

Started as teller and worked to Senior Operations Supervisor.


  Prout Memorial High School, South Kingstown, RI

Diploma, – Liberal Arts Program REFERENCES  

Furnished upon request. 

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