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Gayle M. A.
Johnston, Rhode Island
To obtain a parttime or fulltime administrative
position in an office setting, such as a medical office to provide customer
and/or patient support.
/ to Present
Sales Agent II in Direct Sales,
Citizens Bank Phonebank
Answer incoming sales calls in a timely and efficient manner. Provide
product information and promote the benefits of our bank products and
services. Take applications for personal accounts as well as loan products.
Provide followup to assure customer satisfaction.
Assistant Branch Manager, Citizens Bank, Johnston Office
Assist the Branch manager in the daily operations of the branch. Responsibilities
include coaching and motivating team members to achieve their individual
goals as well as branch goals. Insure compliance to Bank Policy in areas
of New Account opening, Loan applications and closings, Branch Assurance
and delivery of World Class Customer Service.
/ to /
Banker II in Branch Retail System,
Daily facetoface interaction with customers in a sales driven retail
market. Responsible for individual sales goals and working as a cohesive
group to obtain branch sales goals. Retain and grow existing customers
and outreach to potential clients.
Main Servicing Manager, Citizens Bank Phonebank
Promoted to Manager of a PhoneBank Main Servicing team. Responsible
for the training and development of phone representatives. Perform
side by side as well as remote observations to insure compliance to
Bank Policy and the delivery of World Class Customer Service.
Meet weekly in a 'one on one' with the team members to review progress
and goals. Write Annual Reviews as well as Performance Improvement Plans
when needed. Won “Main Servicing Team of the Year” in for maintaining
the best overall numbers for the year.
Assistant Manager, Citizens Bank Phonebank
Promoted to Assistant Manager on the Loan Line team. Responsibilities
include training the team on policies and procedures, as well as any
/ to /
Senior Loan Specialist , Citizens Bank
Promoted to Senior Loan Specialist
on the Loan Line team. Responsibilities include training new Loan specialists
and providing support to the Loan Line team.
/ to /
CITIZENS BANK, EAST PROVIDENCE, RI
Customer Service Specialist, Customer
Service Call Center
Responsibilities include answering calls
from customers in a multi state area. Also member of a special team
of loan line specialists explaining benefits of and processing applications
for Equity Loans.
/ to / OLD STONE BANK, WARWICK,
Service Supervisor, Consumer Credit Department
Responsibilities include all direct and
indirect customer service inquires and service.
/ to / Loan Phone CSR, Consumer
Responsible for Loan Phone
/ to / Retail Branch System
Held various jobs. Teller, Head Teller,
Customer Service Representative
– Fleet Bank, Providence, RI
Started as teller and worked to Senior
– Prout Memorial High School, South Kingstown, RI
Diploma, – Liberal Arts Program
Furnished upon request.