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<pre>Array ( [var] => cut_url ) </pre> Resume for Danielle Florence N. for Customer Support / Client Care / Computer & IT Services in Helsinki, Finland. Search More Resumes for Customer Support / Client Care on Resumark.com #39BE8USTG
 

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Resume for Danielle Florence N. for Customer Support / Client Care / Computer & IT Services in Helsinki, Finland




Occupation: Customer Support / Client Care Industry: Computer & IT Services
Country: Finland City: Helsinki
State: Southern Finland ZIP: 00330



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Technical support agent Personal Details Name Danielle Florence N. Address Lokkalantie B , Helsinki. Tel No .. EMail: Personal & Skills Profile I am a selfmotivated multilingual person fluent French, English, and conversational German with a pleasant and outgoing personality. I am an enthusiastic, hardworking individual with a cando attitude. I am confident given the opportunity I will be an asset to your organisation. Formal Education * Degree in English Culture & Civilisation University of Martinique, Schoelcher Martinique F.W.I Further Education&Training I have successfully completed the following accredited courses * * Upper Intermediate Certificate in English * Internet Navigation Certificate * Manual Handling A Level in Mechanics * Key English / German * Technical Support Certificate Employment History Date Organisation Sept April Stream contract with Microsoft, Swords Business Campus Park, Swords North Co. Dublin PositionFrench Technical Support Agent Responsible for the following: * Window phone and Xbox Training * Dealing with hardware and billing issues * Informing clients about internal policies and guiding them through our website * Working on various applications i.e. CCF, CAP and the VKB process list * Creating repair and fulfilment repair orders * Working in relation with different departments and in coordination with the distributor and retailer. Organisation Oct Feb Opensoft System, Terreville, Martinique, F.W.I Position Responsible for the following: * Cold calling clients and carrying out surveys regarding various topics * Informing clients of policies and procedures regarding surveys * Enter data into company database * Compiling results for clients * Administrative duties * Trained new recruits * Participated in and promoted Microsoft products at various promotional event Date Organisation Feb June GEM contract Cisco Belfast, Northern Ireland Position Customer Care Service English / French Responsible for the following: * First point of contact for customers using our products * Assisted customers in solving problems on various procedures over the phone * Informed and educated on several policies in place available directly on the web * Contacted the assigned engineer on clients behalf, raising the severity of some cases * Updated files and orders * Trained new recruits Oct Jan Hewlett Packard, Ireland Ltd, Dublin Contract Position Technical Support Agent Responsible for the following: * Assisting and advising customers in relation to technical problems with computer programme and applications via phone and email * Informed clients about internal policies and guided through our website * Worked on various systems i.e. Lotus Notes, GARI Ulysse, Kit Normadealong with the process list and service ware. * Updated details in company system July Sept Portmarnock Hotel & Golf Links, Dublin. Contract Position HR Manager Assistant Responsible for the following: * Follow up of application forms * Liaised with clients in relation to interview times by phone or mail * Data entry of clients information into computer system * Updating of databases * Receiving incoming mails * Keeping HR manager uptodate regarding all information * Liaised with internal personnel Interests / Hobbies I enjoy socialising with my friends and family, listening to good music, I like to travel and experience new cultures. I also have an interest in nature and politics. Date of Birth st December References Available on demand.

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