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<pre>Array ( [var] => cut_url ) </pre> Resume for magloire P. for Customer Support / Client Care / Computer & IT Services in Bridgeport, Connecticut. Search More Resumes for Customer Support / Client Care on #9GPW4G3E5

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Resume for magloire P. for Customer Support / Client Care / Computer & IT Services in Bridgeport, Connecticut

Occupation: Customer Support / Client Care Industry: Computer & IT Services
Country: United States City: Bridgeport
State: Connecticut ZIP: 06604

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                                                  Magloire pierrelouis 

wood avenue, Bridgeport, CT  . home: , cell: .  

OBJECTIVE: Desired the position of computer support specialist in a major corporation  

Profile: Selfmotivated, enthusiastic computer scientist with a huge background in computer support services, Provides technical assistance to computer system users. Answer question and resolved computer problem for clients in person, By telephone  or from remote location, and also provide assistance concerning  the use of computer hardware and software, including printing installation, word processing electronic mail ,and operating system  

                                                Core competencies  

Eight years of experience in providing technical assistance to computer system users

LAN administration and desktop hardware/software configuration support strong working knowledge on Microsoft window operating system and internet applications and protocols. Knowledge on data communications hardware/software included Cisco routers, and switches. Proficient in the preparation and maintenance, of network documentation and diagrams. Deep understanding of telecommunication and network industry concepts, methods and standards for application to assigned work   Demonstrated ability to work in a team environment with strong interpersonal skills, both written and oral positive attitude toward sharing expertise and assisting others to learn.

                                          Professional Experience 

TECHNICAL SUPPORT                                                                     //                                           CABLEVISION SHELTON, CT


Troubleshoots technical support calls from customers who are using the supported software/hardware .guiding and educating customers through established troubleshooting procedures. Complex knowledge of DOS, Win , , NT, , XP, Apple/MAC, Internet communications, and protocols. remote to there system

IT Technician                                                                                         //

the New York Public Library, Manhattan, NY

  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software
  • Image PCs with provided ghost x,x imaging software
  • Configured Microsoft Outlook accounts for new users
  • Troubleshooting and fixing printers; Ordering new parts for nonworking PCs and printers
  • Installation of network/local printers including printer drivers on PCs
  • Deinstall/Reinstall and relocate workstations to designated areas
  • Resolved basic networking issues. i.e. renewing and releasing IP addresses etc
  • Collect full inventory and Asset tag of all equipment
  • Performed back up and off site transfer of server tapes weekly
  • Performed new user setup including: home drive creation, LAN ID & Exchange account setup and ensured proper group membership so users would have the correct access to the necessary data
  • In the assistant role, assumed responsibility and handled problem escalations in the managers absence
  • Projects included: physical relocation of users & data to different buildings, relocated & consolidated + servers to new hardware & locations, assisted with the migration and testing of new Mb router and switching equipment that was replacing older Mb routers & hubs and assisted with the migration of users from Win to Windows XP workstation
  • Responsibilities included: technology refresh on PC's and laptops, setup of network and mainframe printers, troubleshoot printer and desktop software/hardware problems and train new staff as they were hired
  • Responsible for taking tickets in a timely manner, closing them properly and filling out forms documenting work done and parts ordered
  • Picking up and sending off packages for parts ordered
  • Coordinating pick ups and arrivals with DHL ,FEDEX and UPS representatives

          REFERENCE: Available upon request.

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