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<pre>Array ( [var] => cut_url ) </pre> Resume for Jana B. for Customer Support / Client Care / Computer & IT Services in Reno-Stead, Nevada. Search More Resumes for Customer Support / Client Care on #CG2GUDLDP

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Resume for Jana B. for Customer Support / Client Care / Computer & IT Services in Reno-Stead, Nevada

Occupation: Customer Support / Client Care Industry: Computer & IT Services
Country: United States City: Reno-Stead
State: Nevada ZIP: 89509

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Jana L. B.
P.O. Box , Reno Nevada
Cell: • email:
West Corporation /
to /
Receive incoming calls regarding Cellular products
International Game Technology
/ to Jan ,
IGT is a global company specializing in the design, manufacture, and marketing of computerized
gaming equipment, network systems, licensing and services.
Systems Engineer I
á Class II Database, Monthly reports, and reports as needed
á Coordinate and manage reporting functions for Bingo and assist customers, interaction with customers to
provide or deny access based on their company needs as well as show then how to create an account or a report.
á Product Assurance, Product Test for various platforms
á Assist System Support Engineers in configuring, testing, and installing computer systems
á Class II Database updates
á Parameter Sheet Keep track of current configurations found on systems Bingo
á Created and maintained a group based calendar for project status.
á Found and implemented a mapping solution for Share Point for company use that was cost effective.
á Share Point Team Sites – meetings for site integration, daily work on the site Assist Users with Share point
á Asset/Inventory tracking and transference
á Load schedule changes onto international gaming servers
Kelly IT Resources
Microsoft Licensing
Kelly It Resources is a division of Kelly Services, a temporary staffing company founded in .
Testing of assigned applications across systems to verify usability for internal use.
Use and general knowledge of Product Studio, Microsoft Office Applications, Microsoft Operating Systems
Manage the execution of test cases mapped to a specific software application, manage the execution of multiple scripts with
minimal supervision
Communication with internal stakeholders, reviewing scripts, maintaining a library of documents posted on a central
documents library
Northern Quest Casino, Spokane WA
Northern Quest is an Indian owned casino, which opened its doors in December
Web Support Specialist
Maintain the companies Websites and Intranets
Provided technical support and training, troubleshoot and resolve issues with network infrastructure.
Delivered and set up systems at customers sites including network setup and configuration Also configured all
peripherals including printers, digitizers and modems.
Evaluating, Pricing and sourcing of various parts, hardware, paper products for specialty items, as well as ordering
Coordinated data management within eight different departments. Crystal Reports/ SQL
Research and planning for new software and hardware systems for eight departments based on loosely defined
requirements, including biometric software for Surveillance and Security.
Coordinated installation of + PC’s and all relevant software as main offices became activated.
Managed a two person staff on a hr day a week schedule including oncall status.
Responsible for coordinating all trouble calls for PC’s as well as Keno systems, Cage/financial systems, and Player
tracking management consoles.
Cox Communications, Aliso Viejo
PC Technician, Broadband Residential
Installation and troubleshooting of hardware and software.
Troubleshooting of supported browsers on Residential PC’s with multiple configurations. Training of customers in use
and maintenance of system. OnCall to assist HSD team with trouble installations. OnCall support of customer
Assist supervisors in comparisons and data rate sampling.
La Paz Medical Labs, Laguna Hills, CA
Directly responsible for customer care in one patient drawing station. Process of specimens for final reading including,
drug process, urinalysis, blood workup, and preparation of samples for lab technician.
Microtech U.S., Mission Viejo, CA
Direct sales and customer service for worldwide electronics market. Some accounts were JPL and NASA, GE, and
Network sales and setup/troubleshooting for fortune Biotechnology, Business Law, Communications,
and Services firms.
Managing Partner, Office Manager
Designed and managed all office and accounting procedures. Setup all marketing materials and sales process.
Provided credit and accounting procedures for new customers.
Designed legal process and interactions with outside firms, including six months post departure.
Hardware and software installation for customers, including Novel to ., NT, DOS to ., Win. to . and
workgroup, Win, WinNT to .. TCPIP, TokenRing, Named Pipes, POP/SMTP, NetBUI.
Provided telephone and live troubleshooting and repair work for customer base including Orange County Red Cross.
Education & Training
University of Phoenix, online degree unfinished
Additional Courses

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