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<pre>Array ( [var] => cut_url ) </pre> Resume for Cathy C. for Customer Support / Client Care / Computer & IT Services in Hamden, Connecticut. Search More Resumes for Customer Support / Client Care on Resumark.com #RU53FWTR8
 

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Resume for Cathy C. for Customer Support / Client Care / Computer & IT Services in Hamden, Connecticut




Occupation: Customer Support / Client Care Industry: Computer & IT Services
Country: United States City: Hamden
State: Connecticut ZIP: 06518



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Catherine E. C.

Lincoln Street

Hamden, CT

 

EDUCATION:

Quinnipiac College, Hamden, CT

Several graduate courses toward MBA,  

Colby College. Waterville, ME

Double Major: Biology and Classics. Bachelor of Arts

          

      PROFESSIONAL EXPERIENCE: 

Self Employed

Lucky Dog Grooming, East Haven, CT          February Current

Groomer/ Sales and Marketing – Mobile dog groomer providing onsite dog grooming. Through several marketing venues developed a client list of customers.   Participated in numerous dog/pet shows across the country to increase sales and obtain retail sales information.   

Perimeter ESecurity – Milford, CT                                      September January

Technical Account Manager Carried base of clients, primarily banks and credit unions.  Scheduled calls and on site visits to ensure client satisfaction.  Continued client training and education.  Required constant and thorough communication between all Perimeter departments i.e. accounting, deployment, engineering and technical support.  Coordinated, implemented and supported changes to the network infrastructure, including hardware, operating system and core applications, with field technicians and local administrators.   Provided case management and follow through to problem resolution. 

Evergreen Fibres Branford, CT                                       February – September

Transportation/ Sales Support Made arrangements for all domestic and international shipments.   Worked with customers, freight providers, and steamship lines to ensure financial and timely efficient transportation.   Confirmed all pricing.   Supported President and sales staff with any special needs such as reporting, tracking, receivables, inventory control, and credit insurance management.   

Hershman Recycling – Branford, CT                                  January October

Traffic Specialist Handled all traffic department responsibilities, booking trucks for all shipments in the US, Canadian and overseas shipments adhering to financial and time guidelines for each account. Set up and follow through on drop shipments throughout the U.S.    Communicate with vendors to confirm loads have been shipped as scheduled.   Complete customs documentation for Canadian and overseas loads.   Duties also included paperwork for railroad car releases in the U.S. and Canada.    Finalized all paperwork for accounting department.   Assigned several special projects:   new carrier recruitment, special rate quotes, vendor contract negotiation, and compliance guidelines 

NorthAmerican International – Brookfield, CT                                      February – January

International Account Manager Instituted first offsite Account Manager position for NorthAmerican International’s “Partnership Program”.   Required working with NorthAmerican agents/salesmen, clients and customers to provide superior, efficient door to door international relocations.   Extensive knowledge of custom information, requirements and paperwork needed.   Liaison with customers, Steamship lines, Airlines, custom brokers, and overseas agents for complete international moving assistance.   Managed new and sensitive accounts.   Instrumental in establishing international relocation policy determination and implementation.  Responsible for rate quotes, rate adherence, invoice approvals, and completing billing process.   Employed knowledge of several computer systems and software. 
 
 
 

Consumers Relocation – Madison, CT                        November – December

Senior Account Manager Supervised small office.  Coordinated relocations for customers who did not have the benefit of corporate relocation services.  Oversaw all international moves.   Assisted with real estate needs, mortgage referrals, and transportation services.   Utilized excellent communication skills with customers, vendors, and clients.   Incorporated organizational skills and comprehensive computer knowledge to work with customers throughout the relocation process.   Presented services to individual real estate offices.   Trained new Personnel. 

Matrix International – Norwalk, CT                    August October

Relocation Consultant Worked extensively with the United Nations, provided air and sea transportation on a worldwide basis, including Importing and exporting shipments.   Assisted Corporate clients, supporting them throughout the entire move and customs clearance process.  Utilized extraordinary organizational and communication skills and knowledge of various computer systems.  Met and presented services to clients, necessitating travel.   Trained new personnel. 

PHH Homequity – Danbury, CT                  June August

Relocation Consultant Responsible for approximately corporate clients physical relocations, included client, customer and supplier interaction.   Demonstrated strong communication and organizational skills and thorough product knowledge to provide clients with reporting, billing and policy administration while satisfying customer needs.   Assigned training and quality control responsibilities.   Two time winner of the % Club, Customer Service Excellence. 

COMMUNITY INVOLVEMENT:

Day Breast Cancer Walk , Philadelphia, PA               May Present 

Red Cross Blood Drive Volunteer, New Haven, CT                Ongoing      

Madison Youth Girl’s Ice Hockey – Madison, CT               November

Coach Head coach of the first girl’s ice hockey team in Madison.   Required coaching skating and game basics to a team with greatly varied talent levels.   Constant scheduling and communication with players and parents. 

Trinity College, Hartford, CT             October April .

Assistant Coach Women’s Ice Hockey – Assisted head coach with on and off ice practices and drills.  Instructed players on basic skills and plays.    Incorporated a feeling of teamwork on a club team that had just achieved a varsity level status.   Earned Public Service License to transport players to games and tournaments.   Recruited future athletes by observing them play and speaking to them and their parents. 

Madison Youth Lacrosse, Madison, CT            March June

Head Coach – Coached the Junior Girls Youth Lacrosse team.  Responsibilities included game and practice scheduling.   Instructed fourth, fifth and six grade girls basic lacrosse and teamwork. 

Yale University, New Haven, CT                  September May

Assistant Coach Woman’s Ice Hockey Assisted in the direction of one of Yale’s varsity sports, including budget, scheduling coaching, staffing and recruiting.   Trained and instructed members of the team, worked with individual players running specific drills and practices.   Required traveling while representing Yale University. 

ACTIVITIES:  

Hiking, golf, rollerblading, fishing, tennis, gardening 
 

REFERENCES AVAILABLE UPON REQUEST 


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