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Catherine E. C.
courses toward MBA,
Colby College. Waterville,
Double Major: Biology
and Classics. Bachelor of Arts
Lucky Dog Grooming,
East Haven, CT
and Marketing – Mobile dog groomer providing onsite dog grooming.
Through several marketing venues developed a client list of customers.
Participated in numerous dog/pet shows across the country to increase
sales and obtain retail sales information.
– Milford, CT
Manager Carried base of clients, primarily banks and credit
unions. Scheduled calls and on site visits to ensure client satisfaction.
Continued client training and education. Required constant and
thorough communication between all Perimeter departments i.e. accounting,
deployment, engineering and technical support. Coordinated, implemented
and supported changes to the network infrastructure, including hardware,
operating system and core applications, with field technicians and local
administrators. Provided case management and follow through
to problem resolution.
February – September
Sales Support Made arrangements for all domestic and international
shipments. Worked with customers, freight providers, and
steamship lines to ensure financial and timely efficient transportation.
Confirmed all pricing. Supported President and sales staff
with any special needs such as reporting, tracking, receivables, inventory
control, and credit insurance management.
– Branford, CT
Handled all traffic department responsibilities, booking trucks for
all shipments in the US, Canadian and overseas shipments adhering to
financial and time guidelines for each account. Set up and follow through
on drop shipments throughout the U.S. Communicate
with vendors to confirm loads have been shipped as scheduled.
Complete customs documentation for Canadian and overseas loads.
Duties also included paperwork for railroad car releases in the U.S.
and Canada. Finalized all paperwork for accounting
department. Assigned several special projects:
new carrier recruitment, special rate quotes, vendor contract negotiation,
and compliance guidelines
International – Brookfield, CT
February – January
Account Manager Instituted first offsite Account Manager position
for NorthAmerican International’s “Partnership Program”.
Required working with NorthAmerican agents/salesmen, clients and customers
to provide superior, efficient door to door international relocations.
Extensive knowledge of custom information, requirements and paperwork
needed. Liaison with customers, Steamship lines, Airlines,
custom brokers, and overseas agents for complete international moving
assistance. Managed new and sensitive accounts.
Instrumental in establishing international relocation policy determination
and implementation. Responsible for rate quotes, rate adherence,
invoice approvals, and completing billing process. Employed
knowledge of several computer systems and software.
– Madison, CT
November – December
Account Manager Supervised small office. Coordinated relocations
for customers who did not have the benefit of corporate relocation services.
Oversaw all international moves. Assisted with real estate
needs, mortgage referrals, and transportation services.
Utilized excellent communication skills with customers, vendors, and
clients. Incorporated organizational skills and comprehensive
computer knowledge to work with customers throughout the relocation
process. Presented services to individual real estate offices.
Trained new Personnel.
– Norwalk, CT
Worked extensively with the United Nations, provided air and sea transportation
on a worldwide basis, including Importing and exporting shipments.
Assisted Corporate clients, supporting them throughout the entire move
and customs clearance process. Utilized extraordinary organizational
and communication skills and knowledge of various computer systems.
Met and presented services to clients, necessitating travel.
Trained new personnel.
– Danbury, CT
Responsible for approximately corporate clients physical relocations,
included client, customer and supplier interaction. Demonstrated
strong communication and organizational skills and thorough product
knowledge to provide clients with reporting, billing and policy administration
while satisfying customer needs. Assigned training and quality
control responsibilities. Two time winner of the % Club,
Customer Service Excellence.
Day Breast Cancer Walk
, Philadelphia, PA
Red Cross Blood Drive
Volunteer, New Haven, CT
Madison Youth Girl’s
Ice Hockey – Madison, CT
coach of the first girl’s ice hockey team in Madison.
Required coaching skating and game basics to a team with greatly varied
talent levels. Constant scheduling and communication with
players and parents.
Hartford, CT October April .
Women’s Ice Hockey – Assisted head coach with on and off ice
practices and drills. Instructed players on basic skills and plays.
Incorporated a feeling of teamwork on a club team that had just achieved
a varsity level status. Earned Public Service License to
transport players to games and tournaments. Recruited future
athletes by observing them play and speaking to them and their parents.
Madison Youth Lacrosse,
Madison, CT March June
– Coached the Junior Girls Youth Lacrosse team. Responsibilities
included game and practice scheduling. Instructed fourth,
fifth and six grade girls basic lacrosse and teamwork.
New Haven, CT
Woman’s Ice Hockey Assisted in the direction of one of Yale’s
varsity sports, including budget, scheduling coaching, staffing and
recruiting. Trained and instructed members of the team,
worked with individual players running specific drills and practices.
Required traveling while representing Yale University.
Hiking, golf, rollerblading,
fishing, tennis, gardening
AVAILABLE UPON REQUEST