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<pre>Array ( [var] => cut_url ) </pre> Resume for David B. for Customer Support / Client Care / Computer & IT Services in Anna, Texas. Search More Resumes for Customer Support / Client Care on #THB1UEIQA

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Resume for David B. for Customer Support / Client Care / Computer & IT Services in Anna, Texas

Occupation: Customer Support / Client Care Industry: Computer & IT Services
Country: United States City: Anna
State: Texas ZIP: 75409

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David B.
County Road Anna, TX
home cell
Certified support professional ready to utilize my skills and experiences to resolve customer technical
Wireless Technologies Systems Installation/Troubleshooting TCP/IP Protocol Suite
PC/Network Support Product Support/Testing Information Security
Root Cause Analysis Solution Analysis/Implementation New Product Development
Cisco CCNA, Collin College
Convergence Technology/VOIP/Wireless Technology/Security+, Collin College
Information Technology/Network Administration, A.T.I. Career Training Center
Vocational Degree in Electronics Technology, Amtech Institute
Bilingual English/Spanish, Self Taught
CompTIA A+/Network+ Certified Professional, CompTIA
Certified Computer Service Technician, Electronics Technicians Association
Certified Electronics Technician, Electronics Technicians Association
Software Support Engineer IPcelerate, Inc, //
Provided client and partner support with technical issue resolution of application software via phone,
email, and remote access technologies. Installed and configured company software onto client Win
Server / servers. Provided client training on application operation and use. Using
Wireshark, log review, and other tools, identified, corrected, or advised clients about corrections to
their VoIP network or Cisco CUCM to allow software to properly operate. Performed root cause
analysis of issues, worked on special projects, prepared test cases for new product development, and
provided feedback to improve products. Documented client issues using ticket tracking tools.
Level II Deskside Engineer CompuCom, // Galaxy Systems, / Six B
Labels, //
Administered MS Windows client computers. Installed and upgraded Windows operating systems,
software packages, and Blackberry devices. Troubleshot PC and network issues. Installed and
configured PC wireless clients and maintained wireless network. Responded to user needs and
questions in person; remotely by phone, email, and NetMeeting; and by answering Clarify help tickets.
Performed PC preventative maintenance and removed viruses/spyware. Saved time and money by
starting and maintaining an online knowledgebase to facilitate quick resolution to reoccurring issues.
Documented findings and made reports as needed.
Lab Support Technician
Texas Instruments, //
Supported ADSL modems by executing software quality tests on productionlevel Windows drivers,
uncovering and resolving problems that were often overlooked. Performed root cause analysis of
issues, documented, and presented solutions to those issues. Reviewed various ADSL driver, web, and
user interface software packages in all MS Windows operating system versions. Assisted in the
installation, maintenance, and upgrade of lab LAN and equipment, ESD stations, and computers.
Assisted engineers/coworkers in settingup/validating test stations. Managed laboratory infrastructure
by controlling inventory and scheduling equipment calibration. Saved time and money by purchasing
a pocket PC to assist in maintaining lab inventory, which was more efficient than paper inventory with
less waste. Wrote reports, documented test procedures, edited help files, and collected/formatted test
data. Positively interacted with customers, guests, and vendors.
Electronics Technician Zlan, Ltd., // Osi, Inc., //
Troubleshot and repaired circuit boards to the component level using tools such as oscilloscopes and
multimeters. Tested circuit boards for RAM memory tester subassemblies. Programmed EEPROM
memory chips using DATA I/O and completed final assembly of the product.
Vice President, North Central Texas Herding Dog Association

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