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Julia A. Z.
Summary of Professional Experience
I am a wellrounded individual with twenty years of experience in document planning, design, research, writing, editing, and production for print and online formats. Developing these documents has required leadership and extensive teamwork. Most of my work has consisted of highly technical subject matter for professional audiences, but I have written and edited almost every type of document.
Microsoft Corporation June Present Senior Technical Writer vendor, Corestaff
Collaborate with Microsoft Security Response Center MSRC program managers and product team subjectmatter experts in the creation and maintenance of Microsoft security bulletins and advisories for monthly and outofband releases. Gather and verify data using tools including Product Studio, Microsoft Office SharePoint document libraries, Microsoft Office InfoPath, Microsoft Bulletin Authoring System MBAS, and MSRC Revision Tracker. Author the security bulletin documents using Microsoft Content Management Server CMS, Microsoft Office Word, Visual Studio, and Versal for Word. Support the broader Trustworthy Computing TwC team by editing documents for the MSRC Ecosystem Strategy EcoStrat and TwC teams. Develop and maintain Content Knowledge Base wiki capturing rapidlychanging product and process information. Proactively contribute to the MSRC Template Build Library, Technical Writer FAQ, and operating procedures. Edited and revised Windows Vista, Windows Server , and Windows hardware development product documentation and engineering reference materials for the WHDC community using Microsoft Office , Visual Studio , PubwizX, Visual Source Safe, Product Studio, and DxStudio . Using the Microsoft PENS tool and Macromedia Homesite ., edited, produced, and archived newsletters for WinHEC conference, Windows Logo program, and Windows Hardware program. Worked with translators to provide editions in five languages simultaneously with the English distribution. Performed various other content creation, editing, and maintenance tasks associated with WHDC Web site and WinHEC conferences. Developed, edited, and revised a broad range of product documentation and engineering reference materials for the Xenon product line. Interviewed subjectmatter experts to develop requirements for the next release of the Xend product line. Documented new features, product selftroubleshooting functionality, and researched standard protocols for inclusion. Created and maintained a documentation task list used throughout the company to further develop the documentation suite for all products. Supervised two junior technical writers, assigning work tasks, performing quality control on work products, and providing training and mentoring. Edited learning materials including student guides, course leader guides, instructional PowerPoint presentations, and other courseware documents. Work was performed independently, often on tight deadlines. Style guides used include Microsoft Manual of Style for Technical Documentation . MSTP, Boeing, Autodesk, Chicago, and AP. Performed developmental, content, style, and proofreading edit passes as directed by quality assurance lead.
Microsoft Corporation September February Senior Technical Editor, Web Producer vendor, Steyer Associates
Vidiator Technology November September Senior Technical Writer
Intrepid Learning Solutions February September Senior Technical Editor parttime
Julia A. Z.
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Microsoft Corporation August November Senior Technical Writer vendor, Comsys Technical Services
Responsible for documenting all phases of the Software Development Lifecycle SDLC for InfoWeb and Arsenal products. Developed documentation strategies and plans for training, communication, test plan, feature requirements, and other documents associated with the SDLC. Created documentation and training materials. Gathered feature requirements for upcoming InfoWeb product releases from internal and external customers, reviewing past feedback and soliciting requests from the user community. Documented possible changes to the existing system. Researched methods of more deeply integrating InfoWeb with Microsoft Office SharePoint . Documented new SharePoint features and prepared comparisons between existing customdeveloped InfoWeb functionality and outofthebox SharePoint features. Responsible for documenting the Department of Information Technology DoIT Computing Services processes, procedures, and policies following ITIL methodology and conventions. Managed DoIT Project List maintenance, compiling team spreadsheets and facilitating broadlyattended executivelevel meetings. Designed, developed, and led implementation effort of a Microsoft SQL Serverbased Project List database and webbased application. Developed training materials and conducted training sessions for executives and managers who will use the database application. Developed extensive project charter and detailed project plans for a fourpart DoIT Web Usability project. Led the Service Forms Redesign and FAQ Development parts of the overall project. Total project budget: $,. Planned, developed, and wrote a page administrator&;s guide for a major new release of an industryleading remote access software package. Completed a major revision of two page users&; guides, writing new material and editing existing content for technical accuracy, grammar, and style. Revised an eightytopic online Help file, with attention to technical accuracy, grammar, HTML structure, and adherence to style guidelines. Edited press releases, product sheets, white papers, and other marketing collateral for US and European audiences. Developed and applied standards for legal, marketing, and technical material across the documentation suite and the corporate website. Researched and produced detailed product glossary. Prepared rough drafts for fourteen pieces of complicated conceptual art; supervised work of offsite graphic design contractor. Edited the corporate website, refocusing it on a new product line. Logged software defects, providing extensive UI and software feedback. Responsible for all phases of the editing process of customer documentation for multiple Windows XP and Windows Server features including Windows Update, Services for UNIX, Group Policy Management Console, and Terminal Services, including developmental edit, style edit, legal/geopolitical edit, final edit, and copy edit. Editing was done for both print and HTML documents. Trained new writers in the Windows editing process, writing style guides, terminology usage, and other matters related to the editing process. Coordinated glossary development for two product features. Coordinated and moderated Windows Server customer chats and posted transcripts afterwards.
City of Seattle September June Senior Technical Writer, Program Manager contractor, Techstaff
Sproqit Technologies March August Technical Writer/Marketing Writer independent contractor
Microsoft Corporation May October Technical Editor
Julia A. Z.
April , Page of Microsoft Corporation June May Technical Writer
Responsible for all phases of customer documentation for Systems Management Server ., including administrator guides, release notes, online Help HTML, and resource kits. Developed chapter material, online Help topics, flowcharts, and detailed troubleshooting information. Researched requirements, developed a detailed feature specification document, and led development of an HTML and SQLbased release notes submission and management tool. Responsible for all phases of customer documentation for two product lines. This included documentation plans, functional design documents, user and administrator guides, quick reference cards, training materials, and Change Application Procedure documents. Responsible for page proofs and final signoff for major releases of complete documentation suite of approximately , pages. Represented department throughout business line organization as technical prime; communicated technical developments to group by leading training sessions and oneonone meetings. Cocoordinator of group planning, scheduling, and resource allocation for department of sixteen technical writers, illustrators, and editors. Coordinated peer editing cycle. Coordinator of four technical writers&; daytoday work. Responsible for all phases of documentation for internal software package developed for use by Product Marketing and Sales divisions, including functional design documents, specialized user guides, quick reference cards, and training materials. Edited the work of three other writers on the team. Created ISO documentation for the Office of the CEO and three additional departments. Produced Operations, Work Instruction, and Policy Manuals, complete with relevant training materials. Developed documentation procedures and standards for an extensive FeatureOriented Domain Analysis technology pilot study in cooperation with the Software Engineering Institute of CarnegieMellon University. Deployed an HTMLbased corporatewide documentation delivery strategy to communicate results. Planned, designed, and developed user and administrator guides for a large suite of internally developed business management software. Developed test plans for use by the pilot study user group and the programming team. Conducted user surveys and feedback sessions to refine later versions of the documents. Created more than twenty Use Cases in the redesign of a major commercial Automated Call Distribution System using the Jacobsen/Rumbaugh objectoriented methodology. Analyzed the system and generated requirements for the product documentation.
Nortel Northern Telecom September May Senior Technical Writer
EricssonUS, Inc. February August Technical Documentation Specialist, ISO Documentation Planner & Engineer contractor, Kelly Technical Services Bell Northern Research, Inc. & Northern Telecom April February Technical Documentation Specialist, Team Training Coordinator contractor, Kelly Technical Services
Julia A. Z.
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Professional Awards and Recognition Society for Technical Communication Awards
Each year, the regional chapters of the Society for Technical Communication STC hold competitions to recognize excellence in technical publications. Three levels of recognition are possible: Award of Merit, Award of Excellence, and Award of Distinction. Award of Distinctionwinning entries automatically advance to the international, societywide, competition. Each technical document that I have entered into competition since has won an award. March International Competition Award of Excellence, Microsoft Windows Server Deployment Kit. December Award of Merit, Implementing Common Desktop Management Scenarios with Group Policy Management Console. December Award of Merit, Microsoft Windows Server Online Help. December Award of Distinction, Microsoft Windows Server Deployment Kit. January Award of Merit, Microsoft Systems Management Server . Evaluation Software Online Help. January Award of Merit, Microsoft Systems Management Server . Resource Guide. January Award of Excellence, Microsoft Systems Management Server . Administrator&;s Guide. January Award of Merit, AccessNode Express Quick Installation Card, Northern Telecom. January Award of Merit, AccessNode Express Installation Guide, Northern Telecom.
Other Professional Recognition
Peer Quality Awards November , October , March , August , and July . Performance Bonuses March , April , December , April , May , August , December , June , February , August , February , September , June , and January . Microsoft Shipit Awards March , July , December , and November . Manager&;s Discretionary Awards November , January , February , October , February , June , July , November , November , July , August , June , May two awards, and February . Individual Merit Awards December , March , June , October , April , March , and August . Management Excellence Awards May and May . Director&;s Discretionary Awards February , July , and March . Team Excellence Award December . Director&;s Excellence Awards May and April . Achievement Bonuses December , June , August , September , and April .