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<pre>Array ( [var] => cut_url ) </pre> Resume for Chris L. for Educator / Teacher / Computer & IT Services in Framingham, Massachusetts. Search More Resumes for Educator / Teacher on #LVG3V8TK8

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Resume for Chris L. for Educator / Teacher / Computer & IT Services in Framingham, Massachusetts

Occupation: Educator / Teacher Industry: Computer & IT Services
Country: United States City: Framingham
State: Massachusetts ZIP: MA

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Christopher L.

Overlook Drive West

Framingham, MA



Objective – A position that will utilize my strong training skills in a hands on environment. 

Skill Summary 

Training and Development Implementation and Consulting
  • Hands on Classroom Facilitator – Strong ability to explain technical concepts to non technical audience
  • Conduct Needs Assessment and Task Analysis Work with key stakeholders to generate excitement and buy in for training.
  • New Hire Training – Develop training across a wide variety of skill needs both technical and soft skill related
  • Cross Training – Develop on going training for staff
  • Course Development – Create Training Plans, Document technical course materials including manuals and exercises.  
  • Training Management – Manage junior staff to optimal performance including measuring overall training effectiveness of staff by attendee survey and return on investment evaluations.
  • Software Implementation and Training – Assess requirements, evaluate client needs, convert data, conduct training
  • Process Improvement – Assess and document current procedures, provide roadmap for improvements, measure improvements via approved upon matrix with key stakeholders within a group
  • Project Management –Manage projects, set milestones, achieve objectives
  • Quality Assurance – Document test plans, hands on software testing, QA analysis
  • Management Reporting – Capacity planning, productivity reporting and analysis

    Computer Skills 

    Software Programming
  • SalesLogic – Sales CRM tool
  • SwiftPage – WebBased Marketing Tool
  • Word, Excel, PowerPoint, Access, Visio, Adobe Acrobat
  • RoboHelp – Utilized Robohelp to implement and maintain Product Help Menu for TheNextRound
  • Sharepoint – Utilized Sharepoint to implement and update course material for internal Xtranet usage
  • Website Content Development – Create and post content to company Website
  • Strong SQL background for client implementations and how to query data from SQL Tables
  • UNIX – Strong understanding of UNIX directories and how they are utilized within client implementations.

    Professional Experience 

    EBI Consulting           

    Training Programs Director

    Develop a professional external training business building on EBI's existing program utilizing my extensive training and program development experience. Develop new courses including computer based training CBT in support of business development efforts in health and safety with all company salespersons, to meet the needs of our clients. Provide training on Sales Logic CRM to sales personnel and utilizing CRM to track potential training prospects.  Support and train marketing and sales personnel on Swift page marketing tool to send out automated email blast to clients promoting EBI services and training. Develop internal training program including course materials documents, CBT, manuals, etc. working closely with functional group managers to address everything from new hire orientation to continuous professional development and internal work process instruction and including software/technology training.  Responsible for implementing a continuous evaluation process, getting client feedback to learn, improve and reexecute our work processes. Utilized workflow modeling VIsio and capacity planning modeling to assist senior management to model and continuously evaluate work processes and staff utilization. 

    TheNextRound, Inc          

    Training Director

    Implemented and delivered on company wide training solution for a small software company geared to the private equity industry. 

    Software included a front end CRM system which allows clients to track contacts and utilize email functionality to market services to prospects.  Software also contained fund raising, back office accounting and Xtranet capabilities. Training included working with sales team to assess client needs and customize training toward clients’ needs and desired outcomes.  Provided level support via Help Desk, providing demanding clients answers to technical questions related to the product allowing me to be more effective as a subject matter expert in the classroom.  Designed and delivered client training on site and via Web Ex. Created, implemented and delivered monthly training sessions for clients. Trainings generated $, for the bottom line of the company in . Implemented new hire on boarding process including new hire orientation and hands on technical training. Managed training staff including mentoring and assessing training performance.   


    One Beacon Insurance          

    Training and Management Consultant

    Solely implemented new hire training program within a call center and cash processing departments. Hands on trainer who became subject matter expert for products and systems within the departments.  Provided consulting expertise that measured departments’ productivity and analyzed overall staffing needs via the creation of a capacity planning model.  Provided management and consulting services to middle and senior management.  Other functions include: 

    Training and Development Management and Consulting Data Reporting
  • Conduct needs assessment and task analysis for new hire training
  • Document new and existing procedures for cross training and post new hire training
  • Work with subject matters experts to document and train new system and/or product changes
  • Create, deliver and evaluate the effectiveness of soft skill training including class topics such as quality and coaching
  • Provide management support in relation to hiring staff
  • Codevelop the call center quality measures
  • Create, implement and evaluate all performance measures including team performance as well as individual performance matrices
  • Solely responsible for the process improvement initiative that improved overall performance by % through documenting procedures, evaluating standards and implementing changes
  • Created and implemented tracking worksheets to measure productivity within a cash and call center environment
  • Subject matter expert within capacity planning project which analyzes productivity versus staffing needs
  • Subject matter expert within cost activity analysis project which analyzes the cost of doing business
  • Created and implement employee value matrix which analyzes the value an employee plays within the department

    DST International                            

    Principal System Trainer and Consultant 

    Provided data conversion expertise to new clients when they first signed with DST.  Implemented company wide training solution for clients as well as DST new hires.  Became expert within two complex financial products.  Worked with product management and development to document and communicate new product features to clients as well as internal employees.   

    Training and Development Client Implementations
  • Conduct needs assessment, task analysis and delivery of training for software products
  • Utilize excel template to convert data from old systems into DST product suite
  • Document all training material used in the delivery of DST International training
  • Deliver training to all internal employees +
  • Deliver external training to clients which generated revenue for the company
  • Work with clients on product customizations including new screen and report needs.
  • Document all training material used in the delivery of DST International training
  • Deliver training to all internal employees +
  • Deliver external training to clients which generated revenue for the company
  • Cross sell additional services if needed

    Sun Life Financial          

    Senior Trainer

    Develop and deliver operation call center and cash processing training 

    Fidelity Investments         

    Training Assistant

    Assisted Trainers in the development of Training and course tracking 

    Bank Boston          

    Accounting Assistant

    Assisted Facilities accounting department with invoicing and work order process 


    University of Massachusetts, Amherst.

    Bachelor of Arts Degree, .

    Major: English

    Additional Course Work:

  • “Delivering Effective Training”  Boston University
  • “How to Plan, Develop and Evaluate Training” Clark Training and Consulting

    References:  See Linkedin profile Chris L. for recommendations on my work.

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