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<pre>Array ( [var] => cut_url ) </pre> Resume for Eric R. for Executive Manager / Computer & IT Services in Centreville, Virginia. Search More Resumes for Executive Manager on #1RYS3FAK6

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Resume for Eric R. for Executive Manager / Computer & IT Services in Centreville, Virginia

Occupation: Executive Manager Industry: Computer & IT Services
Country: United States City: Centreville
State: Virginia ZIP: 20120

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Eric R.
Surrey House Way Centreville, VA
Executive IT Leader with expertise in IT strategy, management and operations; application
development and management; management and strategy consulting; and financial management.
Delivered outstanding results while leading international, crossfunctional teams on very large,
demanding engagements; successfully built teams and developed people, managed multiple
demanding projects concurrently, and defined successful strategies for meeting organizational
objectives. Passionate about driving up ROI of technology investment through close relationships with
clients and executive stakeholders to ensure alignment of IT projects to business goals.
Technology Strategy IT Management IT Operations Executive Project Leadership Application
Development & Management SDLC Agile Client Relationship Management Multiple
Stakeholder ConsensusBuilding Java Websphere Management & Strategy Consulting
Financial Planning & Management Budget Management CrossFunctional Leadership Service
Delivery Centers ECommerce & Social Media Government Contracting Pricing and Contract
Management Top Secret Security Clearance inactive
IBM, Gaithersburg, MD –
EXECUTIVE PROGRAM MANAGER, Global Contract Systems –
Managed all teams and applications worldwide focused on processing IGF contracts in more than countries with
revenues in excess of $B annually. Led development and deployment of financial services applications, re
engineered global business processes, financial reporting, and business controls. Directly oversaw
departmental budgets of more than $M annually and more than combined direct and matrixed
• Deployed systems and applications to more than countries for contract document storage and
accounts payable data, reducing average settlement time from over days to less than .
• Directed deployments to countries for the strategic application that manages IGF’s contracting
process, resulting in % greater productivity and improved business controls.
• Developed and communicated the worldwide application release strategy, providing prioritized
application enhancements with greatly reduced defect rates and no upgradedriven outages.
• Generated savings of over $, by outsourcing and leading a widelydispersed team with
members in India, Hungary, Germany, Netherlands, UK, Brazil, and India.
• Represented team through multiple audits successfully including ASCA reviews, process audits, and a
portfolio audit that reviewed applications concurrently; % success rate on all audits.
SENIOR PROGRAM MANAGER, North American Contract Systems –
Managed a team of project development team leads PDTLs, application owners and business owners
responsible for the contracting systems deployed for North American business processing for IBM Global
Financing. This included Financial Services applications and multiple associated application interfaces.
• Led deployment of new application for Canada; managed customer relationship and worked through
prioritized list of APARs, dramatically improved relationship with customer organization.
• Deployed and Installed applications to additional countries, expanding the reach from the original
deployed countries to resulting in significant productivity enhancement.
• Managed the North American contract systems that handled annual volumes in excess of $B in
transactions, over % of WW IGF volumes.
IBM Continued
MANAGING CONSULTANT, eBusiness Strategy and Design –
Defined and led client engagements and mentored consultants in eBusiness Strategy and Design. Led
engagement pursuits and teams focused in telecommunications, public sector, education, and financial
services, generating and delivering over $M in new consulting revenues.
• Designed breakthrough new tool and methodology for rapid eBusiness Diagnostics for evaluating
client readiness for ebusiness; tool became backbone of service offering and revenue driver
• Performed international site location evaluation for a global financial services firm, resulting in
selection of international location with significant tax and labor benefits.
• Defined client experiences, offering flows, and descriptions for new offerings being added to the e
Business Strategy and Change Category, providing new selling tools for the practice.
NEXGENIX, Fairfax, VA –
Regional Director, Relationship Management Services
Developed relationship management solutions for clients. Built teams focused on delivering services
including strategic analysis, marketing planning, marketing communications, branding, and creative
services while integrating activities with the technology services group.
• Captured new opportunities within client base for delivering strategic insight, business planning, and
risk / reward models, delivering over $K topline growth for new company
• Directed delivery of services to major clients including Bellsouth, CBS Sportsline, High Speed Net
Solutions, and Ecolab; client satisfaction scores on all engagements over %
• Consulted with clients in a variety of domains including ecustomer care, project prioritization within
BB and BC segments; capitalizing on BC database; and strategic analysis
• Expedited Nexgenix’ aggressive business maturation plans with a focus on moving the scope and
scale of project delivery higher on the value curve.
AT&T, Chantilly, VA –
DIRECTOR, New Business Analysis and Management
Established teams to pursue aggressive global growth targets. Pioneered development of business
infrastructure, processes, and policies for new professional services unit within AT&T, including the
opportunity capture model, engagement and risk review processes, and global business funnel
management. Led and presented strategic pricing and structuring of major integration contracts.
• Counseled capture management teams to winning strategies, contributing to CAGR over %.
• Defined economic modeling, project and portfolio analysis, risk management, and estimation tools,
enabling enhanced support to client engagement teams in a highgrowth environment.
• Produced targeting strategy resulting in turning the startup Integration Practice profitable in years.
• Recruited, hired, and coached a highperforming, motivated staff of professionals leading pricing
activity on complex integration contracts.
Additional AT&T Experience, Greensboro, NC
Manager, EFTPS Program
Capture Manager
Program Manager / Business Development Manager
Proposal Manager / Technical Writer
OWNER AND PRESIDENT, R. Gamestore Current
Created and managed a profitable online game store business, growing the company to over $M in sales
in months.
• Became a market leader in the Toys and Games category with Amazon and a key early adopter of
Amazon’s Fulfillment By Amazon FBA strategy to expand utilization of warehousing and shipping
• Deployed automation to manage fulfillment, inventory leveling, pricing automation, and order
• Built and managed relationships with suppliers, distributors, and service providers.
• Created marketing plans and promotions to expand customer base and dramatically increase
• Pioneered use of social media to dramatically enhance customer retention and crossselling
opportunities, and to build eventbased marketing opportunities.
MBA, Babcock Graduate School of Management, Wake Forest University, WinstonSalem, NC
Masters Course Work, Electrical Engineering, Clemson University, Clemson, SC
BS, Electrical Engineering / Technology, DeVry Institute of Technology, Atlanta, GA
Masters Certificate, Project Management, George Washington University, Washington, DC
Bravo Award, IBM,
• Deployed a brand new global application on schedule and within budget, enabling the UK to
improve their business control posture from “UNSAT” to “SAT” and save more than $K/year
SPOT Award, AT&T,
• Consulted with client to support client engagement, resulting in turnaround and a “Go” vote from
the client team, while preserving AT&T’s position and limiting risks

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