Resume for Ernest L. for Executive Manager / Computer & IT Services in Shenzhen, China
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Seasoned IT & business leader with year experiences in mainly world class multinational companies.
Leadership and insight in IT services industry. Innovative and result driven with proved successes in
business engagement, service model development, transition and transformation, service delivery,
account and program management.
Capabilities in solutioning and presenting to both technical and business challenges. Proficient and tactical
in client management from global delivery experiences with US, Japan, Europe, AP including China
Expertise in building cross competency teams, leading, developing and mentoring IT managers and
professionals. Tenacious and resourceful manager with track records of management systems setup and
Certified PMP with numerous successful program or project management experiences across fields of IT
infrastructure and applications, strategic outsourcing, business transition and transformation, sales and
marketing automation, ERP and CRM deployment.
Dynamic and self motivated team player. Fluency in all levels of communication in English, Cantonese and
IBM Solution & Services Co., Ltd.
Known as IBM China Global Delivery Center . Key driver to the leading IT company’s GIE Globally
Integrated Enterprise strategy.
Senior Manager, Integrated Technology Services .Present
Consulting Technical Service Manager. Second L.e manager of functions: GDC engagement solutioning
and architect teams, ITS delivery, and domestic landed delivery. Report to ITD Center Director. GDC ITD
core team member. GDC BTL Business and Technical Leader. Manage first L.e managers and over
China lead and Program Manager of US IGA China GD Program, leading PMO formed by Senior DPE
Delivery Program Executive, DPM’s Delivery Program Manager, transition PM’s and service L.e
managers, managing business development and demand engagement, resource fulfillment, transition
execution, account and client management, and overall service delivery.
Assist ITD Center Director in center management, mainly of business development, communications and
Established management teams and pipeL.es of engagement, ITS deliveries, and domestic landed
Drove in achieving center hypergrowth target by overall new engagement of over FTE in .
Initiated GDC ‘Onestop Solutioning’ strategy for China and Japan markets, by establishing collaboration
model integrating TSA/TSM, architect, transition & transformation, China and Japan ITS delivery teams,
and external BU of GBS, GPS and data center operations.
Led in GDC SSVT Sales & Solutioning Value Transformation for GDF Global Delivery Framework
implementation. Directed China Framework Blue upgrade to competitive offering in IBM marketplace.
Setup ITS delivery competency in GDC in . Further developed GDC value proposition in ITS market
esp. Japan market. Grew Japan ITS team from to + FTE in .
Stabilized domestic landed teams mainly in Beijing, Shanghai and Guangzhou. Directed successful
Trumpet project staff HR transfer in Lang Fang from ENN in Q .
Drove in establishing GDC CBC Client Briefing Center.
As China lead developed US IGA plan of FTE migration from U.S. and Brazil GDC.
Established management system and project teams with key members e.g. Senior DPE, DPM and PM’s,
ensuring the smooth program execution in .
Senior Manager, Engagement ..
Senior Technical Service Manager. People manager of GDC engagement department solutioning and
architect teams. Reported to ITD Center Director. GDC ITD core team member. GDC BTL Business and
Led the engagement team to develop and market global delivery models and solutions by using a
combination of GDC service offerings, to IBM sending countries or directly to commercial clients.
Responded to internal or external competitions. Interacted with domestic teams to incorporate GDC in
new bids. Grew China GDC utilization in IBM services outsourcing market.
Assisted ITD Center Director in center strategic planning, mainly of business development,
communications, fall plan budgeting and new site selection. Acted as China Program lead in world wide
GDC's management board 'The House' from Oct till Jun .
Developed China GDC ITD marketing and branding program, focusing growth direction in AP and Japan,
and on CoE of SSO Server System Operations.
Actively solutioned GDC in commercial bids. Engaged over FTE new demands with numerous new
logo’s to the center in
half of and .
Explored delivery models between China GDC ITD and ITS in AP, U.S. and Japan, GBS in Japan. Achieved
flexipools setup agreement with IBM Japan ITS.
Created value added solutions on domestic landed models with China ITS. Achieved agreement on IBM
China CSP Core Service Provider transfer to GDC.
Solutioned GDC ITD in IBM significant SO deals in China market. Represented GDC ITD in Trumpet deal
signed between IBM and ENN in Nov , where GDC ITD played role of key hosting entity in the largest
China SO deal, also as market model for IBM ‘Smart Planet’ strategy.
Grew engagement team from processing focused to business oriented. Realigned engagement value to
client facing and solutioning. Setup GDC architect team in .
Manager, Service Delivery ..
Senior I/T Specialist Manager. People manager of SSO delivery. Reported to ITD Center Director. GDC ITD
core team member.
Managed delivery competency of Server Management Distributed Unix with over direct reports. Led
the teams in delivering services to global clients in EMEA Europe, Middle East & Africa, ANZ Australia &
New Zealand, Japan, U.S., Singapore, Korea, and Greater China Group, of over commercial accounts
totally. Cooperated with account DPE/PM/SDM and sending countries in both project transition and BAU
phases to ensure SLA attainment. Provided overall management on HR, service models, delivery of
excellence, issue and crisis handL.g.
% SLA attainment and continuous improvement of customer satisfaction rates within all supported
Supported new engagement particularly in AP accounts, growing SMD team from to FTE within
months, which contributed dramatically to center growth in .
Ensured full compliance of all team members with IBM processes under GRaCo governance. Acted as key
management representative in corporate audit, which was passed successfully.
Led in successful delivery model transformation for ANZ and Singapore accounts from Virtual Team to
Service Subset, which strongly demonstrated the center capabilities for new business opportunities.
Established a dynamic SMD team of high performance, characterized by client focused and market driven,
proactive in ownership taking, and aggressive in change embracing.
Led in successful resource deployment of fresh graduates to target service L.es in .
Schering Pharmaceutical Ltd.
Listed in world’s top pharmaceutical companies , headquartered in Germany. Schering was merged
into Bayer HealthCare to form a new company ‘BayerSchering Pharma’ in August .
National IT Manager
Head of IT in Schering China. Managed a team of IT professionals supporting sites in China. Reported to
Oversaw business application projects in China. Acted as lead system analyst in China. Identified business
department requirements and aligned IT analysis and supports with production, logistics, sales &
Led to develop and maintain IT infrastructure of LAN/WAN, PABX, VoIP, VPN, video conferencing.
Standardized local IT operations according to regional policies and strategy. Guided and monitored
operations to ensure continuous improvement of user service level.
Planned and controlled IT budget and investment.
Organized data model buildup for sales & marketing organization, as basis of integration for all application
Implemented corporate CRM system eSales Relavis phaseI and phaseII, rolL.g out PDA or laptops
solutions to over remote sales representatives successfully.
Planned and implemented SOX compliance project for ERP system iScala. successfully.
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